In general, I have been disappointed with the app. Whilst it was easy to install, set up an account, each time I use the app, I have had issues.Firstly, the app failed to register my departure on one parking experience, and on the second usage, it has not shown me arriving! Plus it is the most expensive way of parking, no discounts at all I offered or applied to the app.Whilst it is convenient to come and go without any money involved at the transaction, to pay a lot more for parking is not really expected. I suspect I will delete my account. Sorry not to be more positive, what I believe would’ve been an excellent idea.

Picking daughter up from Birmingham New Street Station is a nightmare (and expensive) so hubby suggested parking at The Mailbox and walking up to meet her. What a great suggestion from him. I already had the Q-Park app from previous longer stays (theatre, shopping etc) but never for a quick, short stay. It was so easy. On driving up to the barrier, your registration is recognised straight away and in you go, almost without needing to stop. Found a parking space very quickly and went to meet daughter. On exiting the car park, drive to the barrier and up it goes automatically and out you go. It’s all charged automatically to your registered card. If there is a problem with your card, you are notified straight away to correct the issue. All in all a great advice and will definitely be using it again. No more messing with tickets and pay machines for me!

Having downloaded the Qpark app, and populated my profile with my car’s registration number and a payment card, I can enter and exit any Qpark car park that has registration recognition cameras without having to do anything!!! The last time I used it, it turned out that the payment card associated with my account had expired, but it still let me out no problem, and just emailed me afterwards asking me to make the payment, which was also hassle free once I’d updated my profile with an in date payment card. Highly recommend the app. I’m sure different Qpark car parks will get a range of reviews, but as far as using the app to pay I can’t fault it, so my 5 stars is for the app.

Absolutely awful customer service……. DO NOT USE THEM OR THEIR APP! I recently fell foul of their “small print” that let’s face it does anyone have time to read it?!!! I had the app downloaded and set up for auto pay. I used this once and it was absolutely fine however some 7 months later I sell my car and get a new vehicle. The new owners 2 months after I’d sold it used a Q-Park in central Manchester. The app automatically charged me £18 for this stay. When I explained what had happened I was told it was my problem for not changing my car. Oh sorry, this was the last thing in my mind once I’d sold a car “oh I must update my Q-Park app”!!! So they got paid for this session twice, once by me and once by the new owner! Absolutely disgusting customer service, I even asked for a supervisor to contact me and got an even more ridiculous response.