We recently stayed in The White Swan hotel in Alnwick, it was an Anniversary trip so wanted something a bit different and upmarket, I booked our evening meal in The Olympic suite dining room, and wow spectacular does not do it justice, all the fixtures and fittings came from the RMS Olympic it was simply stunning, food was delicious and the service was nothing short of first class, from the wide selection of wines I selected a glass of Landon champagne, not many places would serve champagne by the glass , staff are all so friendly and we were given a beautifully secluded table at the top end of the room perfect to survey our surroundings, our room did not disappoint either, lovely comfortable beds and pillows, the bed was enormous, the hotel itself is perfectly situated for all the quaint shops bars and restaurants and right behind the hotel was the spectacular castle, my only negative would be the parking situation, yes there are spaces directly outside but you need to purchase a parking disc from one of the local shops, the hotel do not have them, and even with one of these you only get 2 hours which is not ideal for a 2 pm check in as after your 2 hours you need to move it. There is some parking at the back of the hotel for residents but this is extremely limited for the size of the hotel, directly outside the hotel to the back there are 3 car parks , a) is a 3 hour with a parking disc, b and c) are free for 24 hours but are always full as people working in the town park here, and d) is pay and display and used by castle visitors . All this should be explained when you book .

I cannot rate this hotel highly enough! From the minute you walk through the door you are treated like a VIP, everything from keys to car parks to breakfast is explained. Breakfast is buffet style, build a bap but you don’t have to do this, you can just have a delicious fry up, the bacon is lovely and crispy! A paper bag is offered if you don’t have enough time for croissants just pop them in your bag and enjoy with a coffee later! Annette is so friendly and very helpful too, you can ask her anything and she will help.Same to be said for all the staff but Amie was amazing too. We asked for some softer pillows and within 5 mins, they were brought to the room Thank you Amie! Another thing that makes this hotel a cut above the rest is the cleanliness, not just the rooms but everywhere. You can see that that the staff take a lot of pride in this hotel and it really does show! We have stayed at 5 star hotels and I would rather stay here! You will not be disappointed if you stay here and we can’t wait to stay again! Perfect location, great staff and ideal location just minutes from Exeter shopping centre! Enjoy 😊

Just back from a wonderful few days in Split staying at the Marmont Heritage hotel in the heart of the old town,and I do mean heart as location could not be any better for exploring the old town and marina areas. The hotel itself is very nice with spacious comfortable rooms although as in centre noise if windows opened could be an issue. Nice bar area both inside and out allows to sit and relax and watch world go by. Never ate in hotel other than breakfast as choice of eating places in surrounding areas was massive. Breakfast had a decent choice although one complaint is nothing was ever hot even when we arrived as it just opened on the day we left. Would suggest investing in some better food warmers. Minor complaint though as plenty of cold options. Staff seriously make this hotel however as were always smiling and happy to help, a credit to the hotel. Would return and would recommend to others.

We were put in a room in what seemed like the attic. The fan in the bathroom sounded like an aeroplane getting ready to take off. There was no radiator in the room however they did have a heating fan which was just as loud as the extractor fan in the bathroom. The room was booked for two nights for two people. The only toiletries provided was a very small vile of bath/shower gel. We arrived around 2200 after a very long journey. When we got into bed my wife found an insect (ladybug) in the bed. The next morning I asked reception if we could change room and was told no other rooms were available. I asked for more toiletries and was told some will be put in when the room gets cleaned. This was at 0830 we went out and returned around 2230. We walked up all the stairs to our room only to find the key didnt work so another long walk to reception. As we entered the room we realised the room had not been cleaned or the bed made and no toiletries were replaced. I have had better service in a premier inn and at least I know the standard of room I will be getting. Horrible dated hotel with very very poor service. I could not recommend anyone staying here. I spend around £6k on hotels per year with work and pleasure. This was honestly the worst stay I have had.