SAP Concur 4+

App is easier than website

I use Concur to claim my business expenses. I find the app much easier and more convenient to use than logging on to the website because it's easier to upload the photos of receipts on the app - your phone has a built-in camera after all! Knocked one star off because, when you add the details for the expenses it asks for, when you click submit it says you've missed info and then gives you more fields to fill in, when they weren't fields shown in the original section. Once you've filled those in as well, you can submit easy enough so it's just an annoying glitch.

The absolute worst

If your company is thinking of using concur for expenses then either persuade them not to or leave the company before they implement it. I’m writing this full or rage. Just spent 90 mins trying to fix 81 errors, mostly having to click “receipt added” from a drop down menu on every single expense. Why do I have to confirm on the web app that a receipt is added? I added the receipt on the app using the expense it tool (which is also pretty poor btw). So I’m wasting time doing the same task more than once. Worse than this it refuses to accept “no receipt” for things like London tube. There is no receipt. It just charges my credit card when I tap. Even worse is the function of automatically adding my uber journeys, which initially I thought was amazing. But oh no the web app despises this. Wont accept any of them. I have 20 journeys. It refuses to accept that there is a receipt, even tho it’s there in black and white in the receipt window. So I’ve got £4,000 which I need to claim back. I’ve abandoned this twice. Nobody knows how to help me. It would be easier to rob a bank. And now the app has logged me out and refuses to accept my login. Click ‘forgot password’ you say…yes I did that twice and don’t get an email to reset password. I used Expensify before this and it was great. Go with Expensify. You will live longer, believe me. Honestly the developers of this whole piece of software should be thrown into the sea

Developer Response ,

We apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at sapconcurmobilehelp@sap.com. Thank you.

Poor Condescending & treats people like Children Do Not Use!

Hi Having been “forced” to use Sap (I could name it differently) this App is Specifically for the Karen’s & Dave’s of this world ( to our American comrades this is an English term) It’s marketed as some Super Be All Ex’s app designed to make like simple…. My experience is that after 18 months it seldomly has the Common Sense to make it the Be All Super Duper App… Every single month I submit my expenses some Ludicrously comment threatens to delay my ex’s … Example - you haven’t submitted a receipt for …. Well there is no way of making this Stupid system of realising I completed the Oooooh! Declaration of lost receipt…. It’s own form and yet it sends it back causing much inconvenience and for what …. £1.50 parking receipt….. Example - it says Oh you haven’t submitted a Tax Receipt for your Fuel/ Mileage etc - that’s because Sap 👈it’s My Car and it’s Me who buys My Fuel and as such you have No Right for My Receipt…. Overall as you may gather Sap is run my some Non Human and thinks that’s the way to work with its Customers….. Sorry but Sap we would like a Human Response in real time not some Nameless Computer generated communication Also Sap doe Not Trust the very people who use its system- it’s Customers - my review is Factual & Accurate Don’t use if you don’t have to there are Much Better solutions out there RJH

Developer Response ,

We apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at sapconcurmobilehelp@sap.com. Thank you.