GO ANYWHERE. TRUST YOUR TAXI.
At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind.
WHY FREENOW?
• Iconic black cabs & taxis: tap to book professional, licensed drivers you can trust.
• Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride).
• Rental: enjoy flexibility through our car rental experience
JOURNEYS MADE EASY
• Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal.
• Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings.
PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026)
Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols.
ELITE AIRPORT TRANSFERS
Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga.
TRAVEL FOR WORK? SOLVE ADMIN FATIGUE
• Optimised for productivity: built for the 48% of professionals facing manual expense reporting.
• Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric.
• Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing.
LEADING THE ESG MANDATE
• Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles.
• Shared mobility: 79% of all shared vehicle trips are fully electrified.
DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST
Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad.
FREENOW Q&A
WHAT IS FREENOW BY LYFT?
A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries.
HOW DOES FREENOW SOLVE EXPENSES?
Via zero-touch expensing with SAP Concur and Amadeus Cytric.
WHAT IS FREENOW'S ECO IMPACT?
Freenow driving is eco-conscious: 79% of our shared vehicle trips and 61% of all corporate rides are fully electrified.
CAN I PREBOOK?
Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs.
WHERE DOES FREENOW OPERATE?
Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
[UPDATED] Have been using Free Now app for a few days now and after familiarising myself with it and setting my accommodation address as ‘home’ it’s generally working ok. There’s no ability to add a tip and ride feedback opportunity seems to disappear before I have a chance to enter it. There’s no trips history in the app though you do get an email for each trip. There’s a bug that even one driver acknowledged, where your pickup location gets wrongly set, possibly to where you opened the app instead of where you’re standing waiting. I’d recommend the developer do some field testing on that. [PREVIOUSLY] I installed FreeNow as I’d read it has best coverage for Valencia. Saw a pop up saying first journey 50% off. It never happened and when I read the small print, turns out to be a discount for UK only and limited to £6 and for a limited time. A confusing experience with Valencia airport to the city. Luckily I identified the pick up point accurately, not making that graphically clear is a failing of most ride hail apps. Difficult to see where your position was and where the driver was in the map’s app. There was nowhere to enter the destination so a price quote was unavailable . I messaged the address to the driver with the built in messaging but he seemed to have a completely different address set. Luckily we noticed and he corrected that. At the end of the ride a message flashed up to give feedback on the ride and add a tip. Once I’d alighted from the car and had a moment, that option had disappeared completely, which was annoying as I’d like to have added a tip. If drivers aren’t getting tipped that would be a reason. Finally you cannot see your trips history anywhere in the app. The driver and vehicle were great, he spoke fair English too. The app however doesn’t inspire confidence, not as intuitive as Bolt’s or the slickest app, Uber’s.
Developer Response
Hi there, I'm sorry to hear that you've had problems finding a suitable ride and with our app's functionality. Can you please raise this with us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up?
Don’t use for pre-booking
Ganima
A couple of days ago, I had booked a FreeNow black cab for a 5:00am pickup today to the London Eurostar international terminal, to catch an early train to Amsterdam. Literally at 5:00am today (21st September 2022), the app sent me a notification that no drivers were available! I was then scrambling around to find another (any!) cab at the last minute, across the FreeNow, Uber and Bolt platforms, to make it to the terminal in time. This was a stressful experience, as other drivers were either not available, too far away, or cancelled my booking (Bolt drivers get unlimited cancellations, FreeNow drivers get only three per week). I live in north London, zone 2, it’s only a ten-fifteen minute drive to the terminal from my home, but when no cabs are available it suddenly feels very far. This business model of assigning drivers at the last minute only, does not work for international travellers who need the security of a confirmed booking, particularly for early morning or late night trips. FreeNow (and other platforms) need to figure out a way to honour pre-bookings, to international terminals in particular — it can’t be that hard! In the meantime, me and my family are going back to using the old minicab companies, who do a much better job at this usually. Drivers show up early, and if no drivers are available for an early morning pickup, you find out a day or two in advance, not at the last minute.
Misleading advertising, driver was late and no refund
Fabi-1985
I pre-booked a taxi for the airport for 5:30am, using a 50% off promotion that I got in my inbox a couple of days ago. At 5:30am this morning there was no sign of the driver. I had to call him and he told me he was on his way. 15 min later he finally showed up. The fair I paid had a total discount of £9, corresponding to 25% off rather than 50%. So, I contacted the customer care service through the app and I received an email back saying that if I wanted to be contacted by an operator I had to reply to the email, attaching a screenshot of my relay address as they are GDPR compliant!!?? You already have all my details and I gave you consent to contact me. This is an overkill from a customer experience pov and you should really sack someone in your compliance and marketing department. The customer support replied after this unnecessary step, completed at 6 am on a Sunday morning. I also questioned their ‘waiting fee’ policy, which applied to the customer in case the taxi has to wait over 5 min, but it doesn’t work the other way around, especially if someone has pre-booked a taxi that is meant to go to the airport. After my last email, no reply. Review your GDPR policies, your misleading promotional activities and your waiting fees in order to attract more customers, retain existing ones and compete with the likes of Bolt and Uber! They would have refunded my fair by now!
Borderline scam
georgiella
Gives an estimate of a few minutes - charges you in full - then no drivers can be found! So you have to cancel yet your payment is held! Why not ensure there’s drivers available BEFORE charging?! What if that’s the only money someone had to get home, and you’re holding on to it, preventing alternative journeys home? Disgraceful process. *update* the developer response has entirely disregarded my review - appalling! What’s the point in responding if you don’t understand/care to understand the review you’re replying to? The response is in fact incorrect - you are lured into booking with an estimate time of a few minutes for a driver.. then you are charged in full.. then no driver can be found! It is at least one hour before the pre-authorised amount is returned to the payment method. So it doesn’t matter if you get the money back, the point is that you essentially borrow money for an hour while delaying the customer for an hour preventing them from paying for alternative providers! Aside for this - there is NEVER any drivers available. Do not depend on this app unless you’re willing to risk an unwitting temporary loan to the company. This is all this app is good for - you will never find a driver available. (I live in central london and I don’t stand a chance, so there’s no hope anywhere outside of this area too).*SECOND UPDATE* the responses are copy and paste generic replies. If the company profiting from this loan scam can’t be bothered to read reviews then I certainly cannot be bothered to go around in circles repeating myself by clicking on the generic link 👎🏻👎🏻👎🏻👎🏻👎🏻
Developer Response
Hi there, thanks for your review. We’re sorry to hear about this issue with our app! We would certainly like to investigate this issue further and help you. Please can you send more information about your issue to our team at https://support.free-now.com/hc/en-gb/requests/new so that our team can look into this for you? DM @ FREE NOW
Keep your Freenow app updated for the smoothest rides yet.
Freenow remains the London licensed PHV operator.
We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
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Version 13.43.0
The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
Contact Info
Search History
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Intelligent Apps GmbH
Size
251.3 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
