ALL Accor - Hotel Booking

Name: ALL Accor - Hotel Booking
Rating: 4.7 (25946 reviews)
Author: ACCOR

Book hotels for holiday travel

Free

26k Ratings
Age Rating

4+
Years
Chart

No. 178
Travel
Developer

ACCOR
Language

EN
+ 17 More
Size

187.8
MB

Welcome to the world of ALL, where your journeys are crafted to be exceptional, memorable, and infinitely rewarding. With the the ALL.com APP, immerse yourself in over 5,000 establishments across 111 countries, ensuring your hotel booking experience is seamless, whether planning last-minute holidays or long-term stays. •Diverse Brands for Every Explorer Choose from a myriad of brands, including Raffles, Sofitel, Fairmont, Sofitel, MGallery, Novotel, Adagio, Pullman, Mövenpick, Mama Shelter, and more, each offering unique stories whether you’re on a business venture, romantic getaway, family holiday, or solo exploration. •Discover the UK and Beyond with ALL Explore the UK’s rich history, vibrant cultures, and scenic landscapes, from the bustling streets of London to the serene landscapes of the Lake District. Whether it's the historical allure of Edinburgh, the maritime charm of Liverpool, or the culinary delights of Birmingham, the UK offers a diverse tapestry of experiences, each waiting to be discovered with the ALL.com APP. Venture beyond the UK and immerse yourself in iconic cities like Paris, Berlin, Rome, and Madrid, each offering a unique blend of cultural, historical, and culinary experiences. •Your All-in-One Holiday App • Plan and Book with Ease: Explore and book hotel stays, savoring up to 10% off on bookings as a member of our loyalty program. • Explore and Earn: Amplify your stays and dining with points, diving into a sea of rewards that travel with you. • Manage Your Adventures: Navigate through your travel planning and management, from impromptu bookings to anticipating your next escapade. •Gastronomic Journeys to Savor with ALL Embark on culinary adventures with ALL, ensuring each trip is embellished with flavors that linger in memory, from local eateries to global gourmet experiences. The ALL.com APP introduces you to a world where dining is not just a meal but an unforgettable journey through the local cuisine, offering exclusive access to renowned chefs, signature dishes, and unique culinary events that tantalize your palate. •More Than Just a Hotel Booking App With the ALL.com APP, your hotel search has never been easier. Tailor your travel and filter by favorite hotel brand, luxury, family-friendly comfort, or budget options, ensuring your hotel reservations are always perfect for you. The app goes beyond mere bookings, offering a holistic travel experience that caters to all your needs, from the moment you begin planning to your return home. •Begin Your Journey with ALL Embark on a journey with the ALL.com APP, where your hotel searches are simplified and your experiences are unparalleled. With a global network of over 5,000 hotels, the ALL.com APP allows you to refine your search to fit your preferences, whether it be by brand, luxury level, or budget, and even allows for filtering based on star ratings and various reviews. Not merely a booking tool, the ALL.com APP is your gateway to a world of rewards, offering access to unique activities across more than 50 cities worldwide. Whether earning or redeeming Reward points, the app allows you to effortlessly book a myriad of activities, ensuring your travels are always enriched and rewarding. Download the app today to unlock rewards, gain access to exclusive hotel deals, and enjoy unique benefits. If you're not yet a member of ALL, join today and start earning rewards for everyday activities and special events, which can be utilized on future holidays, experiences, and more. Your journey, filled with adventures, rewards, and countless memories, begins right here with this travel app.

Events

SPECIAL EVENT
Summer Family Holidays

Enjoy an exclusive offer for your children and treat yourself to a family holiday in Europe and North Africa.

Ratings & Reviews

4.7

out of 5

26k Ratings

Alert! Members rate only applies when 1 room is selected not 2
15/10/2021
killerchuan
Update 15 Oct Customer service email confirming “indeed we have been confirmed that there is a technical glitch in the ALL App which js not displaying the ALL limitless members rate when guests book two rooms for the same dates and hotel. We are working in order to resolve this issue yet we are not yet able to confirm when the situation will be resolved.” To add insult they are offering 1000 courtesy points (worth £8.42) instead of righting the price difference for the reservation (£42) as they cannot ask the hotel to modified the rate because it was pre-paid. They still refuse to let me speak to a supervisor or management. Even though I have requested multiple times for someone one to contact me if more convenient. /////////////////////// Posted 7 Oct Reply from Jean-Philip that “unfortunately” they do not have an immediate answer to my question. ////////////////////// Posted 4 Oct 2021: Although the terms and conditions clearly states members rates apply to two rooms if the member is part of the stay, the app requires you to book the two rooms separately. Try it. If you choose two rooms, the members rate is not applied. Not even for one of the two rooms…If you book the rooms separately you get the members rates 10% off. Have reported this to the platinum and diamond customer support line since 24 Aug. Rang them every week to check but I get the same reply, have been escalated to IT support, no idea when a reply will be received, also no way to escalating further. I am moving all my corporate stays to Hyatt and Bonvoy.

Developer Response
Hello, thank you for your message. I oversee the application and, unfortunately, I do not have an immediate answer to your question.I advise you to contact us by email (at App.ALL@accor.com). We will be able to provide a more specific answer.I hope this information has been useful and I wish you a pleasant day,Jean-Philip, o.b.o The Accor ALL App team
Alert! Members rate only applies when 1 room is selected not 2
15/10/2021
killerchuan

Update 15 Oct Customer service email confirming “indeed we have been confirmed that there is a technical glitch in the ALL App which js not displaying the ALL limitless members rate when guests book two rooms for the same dates and hotel. We are working in order to resolve this issue yet we are not yet able to confirm when the situation will be resolved.” To add insult they are offering 1000 courtesy points (worth £8.42) instead of righting the price difference for the reservation (£42) as they cannot ask the hotel to modified the rate because it was pre-paid. They still refuse to let me speak to a supervisor or management. Even though I have requested multiple times for someone one to contact me if more convenient. /////////////////////// Posted 7 Oct Reply from Jean-Philip that “unfortunately” they do not have an immediate answer to my question. ////////////////////// Posted 4 Oct 2021: Although the terms and conditions clearly states members rates apply to two rooms if the member is part of the stay, the app requires you to book the two rooms separately. Try it. If you choose two rooms, the members rate is not applied. Not even for one of the two rooms…If you book the rooms separately you get the members rates 10% off. Have reported this to the platinum and diamond customer support line since 24 Aug. Rang them every week to check but I get the same reply, have been escalated to IT support, no idea when a reply will be received, also no way to escalating further. I am moving all my corporate stays to Hyatt and Bonvoy.
Developer Response 07/10/2021
Hello, thank you for your message. I oversee the application and, unfortunately, I do not have an immediate answer to your question.I advise you to contact us by email (at App.ALL@accor.com). We will be able to provide a more specific answer.I hope this information has been useful and I wish you a pleasant day,Jean-Philip, o.b.o The Accor ALL App team
Inconsistent and buggy app
19/12/2020
JS2233
This app randomly locks you out for days at a time, irrespective of entering the correct password details, is incredibly buggy when you can access it (future bookings regularly vanishfrom the “trips” section). Payment by stored cards is a mystery tour - it seems incapable of storing your payment details. Such woefully inconsistent and unreliable app performance for such a big chain. Several times I’ve just given up on this useless app and booked an alternative hotel with another chain that cares enough to invest in its IT infrastructure. Even the Bonvoy app is better than this garbage!!
Inconsistent and buggy app
19/12/2020
JS2233

This app randomly locks you out for days at a time, irrespective of entering the correct password details, is incredibly buggy when you can access it (future bookings regularly vanishfrom the “trips” section). Payment by stored cards is a mystery tour - it seems incapable of storing your payment details. Such woefully inconsistent and unreliable app performance for such a big chain. Several times I’ve just given up on this useless app and booked an alternative hotel with another chain that cares enough to invest in its IT infrastructure. Even the Bonvoy app is better than this garbage!!
Great but not always working correctly
21/10/2021
Peter.22
I love this app and it makes things so much easier with travelling. I have noticed on a few occasions the app does not work correctly and nearly made a double booking as I booked a stay and it did not appear on my future stays or didn’t receive confirmation email but thought I would wait 24hrs and lucky appeared before arriving at the hotel.Overall a great app just a few improvements and it will be perfect
Great but not always working correctly
21/10/2021
Peter.22

I love this app and it makes things so much easier with travelling. I have noticed on a few occasions the app does not work correctly and nearly made a double booking as I booked a stay and it did not appear on my future stays or didn’t receive confirmation email but thought I would wait 24hrs and lucky appeared before arriving at the hotel.Overall a great app just a few improvements and it will be perfect
Appalling customer service
16/11/2022
gdotp64
The app used to be pretty good and Accor was my favoured hotel group. I’ve been a diamond member for years. Recently however booking through the app has been pretty impossible and using points even more difficult. I’ve seen bugs that prevent booking two days on some weekends (defaulting to three without telling you) and caching errors where it remembers some dates from previous searches and booking these. I’ve also had issues contacting hotels directly who don’t pick up their emails or indeed recognise membership customers on arrival . Booked a Hilton this weekend for one night after I could not get in touch with the Novotel I’m staying at for two nights just because it was easier ….!

Developer Response
Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. I invite you to contact us by email (at App.ALL@accor.com) with screenshots and the description of the problem encountered. Was the incident also reproducible on the web? With this information, we should be able to provide a more specific answer. I hope that my answer will be helpful.Chris, o.b.o The Accor ALL App team
Appalling customer service
16/11/2022
gdotp64

The app used to be pretty good and Accor was my favoured hotel group. I’ve been a diamond member for years. Recently however booking through the app has been pretty impossible and using points even more difficult. I’ve seen bugs that prevent booking two days on some weekends (defaulting to three without telling you) and caching errors where it remembers some dates from previous searches and booking these. I’ve also had issues contacting hotels directly who don’t pick up their emails or indeed recognise membership customers on arrival . Booked a Hilton this weekend for one night after I could not get in touch with the Novotel I’m staying at for two nights just because it was easier ….!
Developer Response 07/06/2022
Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. I invite you to contact us by email (at App.ALL@accor.com) with screenshots and the description of the problem encountered. Was the incident also reproducible on the web? With this information, we should be able to provide a more specific answer. I hope that my answer will be helpful.Chris, o.b.o The Accor ALL App team

Thanks for your feedback. With your input, the app ALL Accor is constantly improving to offer all the functions that you expect. The latest update to our app brings you new options: Download a PDF copy of your booking to access all the details offline. Fixes to minor bugs and improved stability. Download our new app now!

Version 13.92.1 1 day ago

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: ACCOR
Size: 187.8 MB
Category: Travel
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

iPad
Requires iPadOS 18.0 or later.

Apple Vision
Requires visionOS 2.0 or later.

Apple TV
Requires tvOS 9.0 or later.
Languages: English and 17 more

English, Arabic, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
Age Rating: 4+

4+

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