Introduction
We’ve been around for over 80 years and exist with a social purpose to help our members feel financially secure in later life.
Your financial wellbeing is part of our commitment to fostering financial education. We want to create a society where everyone feels confident dealing with the financial moments that matter.
We’ve designed our app to be a jargon-free zone, written in plain English to guide and educate rather than confuse. It has everything you need (videos, guides, calculators and more) to support you with planning for your future.
How to get started
To use the app, you’ll need to have set up your account with us. It’s quick and easy and you only need to do this once. You’ll need your National Insurance number, customer number, personal email address and mobile number.
What you can do in your app
Once logged in you can:
• Check your pension pot value – and see what it could be worth at retirement
• Check your personal details
• Add beneficiaries
• Combine your old pensions into a single pot
• See how your pension is invested
• Learn more about planning for your future and plan for your retirement
• Get expert help when you need it
Charges
All pension schemes charge members.
At The People’s Pension, we have an annual management charge made up of 3 elements:
• An annual charge
• An ongoing management charge of 0.5% (50p for every £100 saved)
• A rebate on the management charge – we reduce the rate we charge you as your savings grow (the rebate level depends on how much is in your pension pot)
Unlike most providers, we offer our members a one pot, best price guarantee. Even if you leave us and come back with a new employer on a different management charge rate or transfer in other pension savings, your money will stay in the same pot and always be charge at the lowest available rate you’ve had.
To find out exactly how much you’re charged, please log into your account and go to ‘Manage my pension’, followed by ‘Charges’.
Help and support
No matter your query we have a dedicated UK-based team on hand. You can also visit our extensive help and support section to see if we have your question covered.
How we look after your money
To keep your pension pot safe, it’s held in trust. This means it’s completely and legally separate from both us and your employer.
The People’s Pension Scheme (the Scheme) is a defined contribution occupational pension scheme. People’s Partnership Limited is the provider of the Scheme and is part of the People’s Partnership Group, a not-for-profit group of companies which provide financial products and benefits for working people. Your employer is one of many who use the Scheme as their workplace pension scheme.
The People’s Pension is governed by a board of experienced, professional independent corporate trustee directors who put the interests of members, not providers, first.
The Scheme is registered with The Pensions Regulator, the UK regulator of work-based pension schemes. The Pensions Regulator’s aims include improving confidence in pensions by protecting members’ savings and encouraging high standards in the way pension schemes are run.
The Trustee ensures that the Scheme complies with pensions law and the Codes of Practice and guidance issued by The Pensions Regulator.
The Scheme is also registered for tax purposes with HM Revenue & Customs – this gives you a favourable tax treatment on your savings.
Investment performance
The scheme trustee and investment specialists regularly look at how the available funds are doing. The trustee can’t tell you which investment is best for you, but they will do their best to make sure whichever investment you choose is performing as well as it can. The value of investments may go down as well as up, please visit our website for more information: thepeoplespension.co.uk/pension/basics/investments.
I took my tax free 25% out and now I have to go onto the main site to see what’s happening with my pension because all I can see on the app is the current value of the new contributions and not the total value of my pension, it’s somewhat confusing.
Developer Response
Hi, We’re sorry you’re having trouble with our app. Our team are continuously making enhancements to the app. We are taking your feedback on board and appreciate hearing more about the new features you would like to see. Email us at tellusmore@peoplespartnership.co.uk or call us on 0300 2000 555.- Durga
App is a little bit pointless and out of date
Marketsi
I don’t have a problem with the people’s pension as such but I do find the app actually a bit useless and dated even with the update. The only positive is you can see the current and predicted value and can add beneficiaries. I have not worked out how to change the retirement age if I wanted to take money out earlier. Also to set up your personal contribution directly from your bank you have to fill in a paper direct debit form and post it to them. If you want to pay by backs one lump sum, again you need to fill in a form and post it to them. Surely in this current age you should have the ability to pay electronically.
Developer Response
Hi, we’re sorry to hear you’re unhappy with the detail available in our app. We appreciate your feedback as our team continuously make improvements and this helps us prioritise your needs. Please email us at tellusmore@peoplespartnership.co.uk or call us on 0300 2000 555 if we can help you further. - Durga.
Pretty pointless - no info or features
Chalhay
This is such a disappointing app for my workplace pension. Aside from telling you your balance, it doesn’t do anything! You can’t view really obvious stuff like how much you’ve contributed, gains/losses, performance over time, what portfolio/funds or risk level you have (let alone any ways to change them). What else is a pension app for?! Really hope it gets improved but it’s been like this as long as I’ve had it through lots of updates with virtually no change. Pls do better!
Developer Response
Hi, We’re sorry you’re having trouble with our app. Our team are continuously making enhancements to the app. We are taking your feedback on board and appreciate hearing more about the new features you would like to see. Email us at tellusmore@peoplespartnership.co.uk or call us on 0300 2000 555.- Durga
The Peoples’ Pension App Rating
firstac001
The app works quite well, ever since I’ve been using it. It opens quite easily, except for network fluctuations, and all the features are accessible once it has opened; it’s also very simple to use especially in terms of navigation. I strongly recommend downloading the app to phone for faster access to pension account👍
Developer Response
Hi, we’re delighted to hear you're happy with our services. Thank you for sharing your experience and leaving this review.
We’ve made some updates to your mobile app, including:
- Update your retirement age to match your retirement goals, and get a projection of your pension’s updated value.
- View flexi-access drawdown accounts in the app, see transactions, withdrawals, and plan ahead with new projections.
- Performance improvements for a smoother experience.
And guess what? Even more exciting features are coming soon. Update now and stay ahead!
Version 3.5.1
The developer, The People's Pension, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
