I usually use another e-sim provider for my holiday. I decided to try this one to save a couple of dollars on the plan. I regretted it from the first day. For nearly $30 for 5GB, I could hardly use the internet. The connection was very poor. Customer service told me that this was due to coverage in the area and closed the ticket. I asked other people about their connection in the area with other e-sims, and no one else had any issues.The installation was easy and had no issues.I will think twice next time about whether to pay a few dollars more or save and have problems throughout my holiday.

I was in India for 18 days and I needed to use an E-sim to reliably use data for messages, entertainment and travel such as mapping. So I bought two separate Saily E-sim unlimited plan on behalf of both myself and my mother. Firstly it was working fine albeit somewhat slow but I tolerated it despite the locals having fast service despite operating the same network I was on apparently. The plan did state that it would slow down after certain period of usage however what I experienced is a disgrace and a scam for someone who bought a so called unlimited bundle. I couldn’t send messages over WiFi, perform simple google searches or even use maps and I got lost in doing so and had to ask someone for a data hotspot. Absolute disgraceful and I highly recommend anyone to not use Saily when travelling in India and go for some alternative SIM card plan. Which is a shame because I bought plans before in Singapore and thought it was satisfactory despite the extremely high prices. I definitely do not recommend this e-sim service.

I was looking for a solution to have some amount of comms on my trip to Uganda. I thought this service was the answer. The only reason I gave it 1 star instead of 0 was because I think the customer service staff did an admiral job. Long story short …1. I pared back my phone to use just basic messaging as I know certain apps can gobble data.2. I purchased 2 eSIMs 3. Mine worked in Uganda for about 35 minutes. I used single digit MBytes in sending 2-3 messages.4. Mine stopped working.5. My wife’s never worked.6. I needed wifi to try and get customer service. When I finally got some, customer service had to escalate the issue. Time delay7. Customer service contacted me telling me they adjusted something on the server. I interpret that to mean ‘sorry, our fault’8. They sent me one new eSIM. I installed it on my wife’s phone. Yahoo.9. One more please as mine has the same issue.10. Sorry you used your 1 Gb of data. Absurd.11. I spent much time and energy trying to explain this to only get the polite company line ‘sorry’12. No offer to even refund my £7 or whatever. Absolutely juvenile. 13. The company admitted a server problem. The app had problems. I have no problem believing the same server problem ‘consumed’ my 1 Gb.I will never use this firm again and will certainly discourage anyone else to stay clear. I would hire the customer service .. fire the others.Rarely do I put this much energy into a review but in matters of principle I do.Enough said

I bought an eSIM from Saily well in advance for my upcoming trip, thinking I was preparing ahead and that it would activate upon landing, just as advertised. However, I later found out—after my eSIM had expired—that their “Activate on Landing” claim is completely misleading and deceptive.Here’s what happened:1️⃣ They claim the eSIM will activate when you land, but in reality, if you don’t use it within 30 days of purchase, it expires automatically—whether you’ve activated it or not.2️⃣ They encourage you to activate it before travel, making you think it’s necessary. But the moment you activate, the expiry countdown starts, even if you’re not using the data.3️⃣ Customer service was no help. When I contacted them, they told me my eSIM expired because I didn’t use it within 30 days. I hadn’t even traveled yet! When I pointed out that their system is misleading, they just repeated their policy and refused to refund or replace it.4️⃣ They make money off people who don’t get to use their eSIMs. A fair company would start the 30-day validity from the first use, not from purchase.I ended up losing my money without ever getting to use the service. This is dishonest business practice, and I wouldn’t recommend Saily to anyone. There are much better eSIM providers out there that actually respect their customers.Don’t waste your money like I did. AVOID this company!