itsu 4+

We all love itsu the food is fresh and healthy and very tasty.

But the app is sooo annoying.
I got the app and got it scanned when I ordered, I got one stamp. Then I asked what do I get when I have all 8 stamped, you get a FREE meal, that’s good, what free meal do I get? One main dish, but when i ordered I ordered 3 main dishes. So the itsu worker said I need to get them to put 3 meals thru the till separately to get 3 stamps. Ok I will try that.
Next time I go I do that but it only scans one and I get 1 stamp. So I spend £20 and get 1 stamp. Every couple of weeks I go and always have problems, never had more than 2 stars. We always order roughly the same.
So all the app does is now annoys me.

Why why why don’t you just give me the average price of all my meals as my FREE meal. Then I will get 3 meals and not be annoyed!

Whilst the loyalty option is good - and typically works - the rest of the time I try to use anything else on the app it just directs me to a map of my nearest itsu. Can’t view menu, order click and collect etc. 3 stars for poultry card only.

The app really doesn’t work. No matter what time of day I try to place a click and collect order it says they are too busy for online orders. This is despite my local Itsu being click and collect only (but using screens in the store!). The app also regularly crashes. I have started going elsewhere because I can’t order via the app which is a shame as I love the food.