ITVX 17+

AWFUL

I’m rating this app 5 stars so hopefully it goes to the top and gets seen. This app is awful and NOTHING ever works. I could go on for hours about how bad this app is but I really don’t have time so here are a few of the most irritating things about this app. First of all, the app doesn’t let me watch any programs that I would like to watch. When I click on the programs it comes up with a ‘sorry there seems to be an issue with itvx’ message, yeah so why don’t you fix your app. The second thing is, on the off chance that it MAY work it is incredibly slow, it buffers and also sometimes plays out of sync with the words, making it incredible painful to watch. Finally, the ads. You guys really love to throw in ads at EVERY given opportunity don’t you. You can’t start your program from where you finished it last time before watching 5 minutes of ads then often sending you to the wrong part for you to move it to the correct part and it to show 5 more mins of ads. By the time I actually get to watch the program I’ve watched an eBay advert 12 times, vinted ad 10 times and I’ve ordered my takeaway on deliveroo thanks to your ad. I think you might want to start reading all your negative reviews and maybe fixing the app instead of sitting back and collecting all the money off the ads.

Katrina

In theory ITVplus is a fantastic app, perfect for me who is often busy when all the soaps are on, allowing me to be able to catch up when ever I get a spare moment. I especially love being able to swap devices so easily, ensuring that it’s entirely possible to be watching at home for example, and then picking up from where you left off, on your phone whilst out and about.
However, as I said, in theory it’s a great app, but in practice it doesn’t fare quite so well.
Constantly need to reload the whole app or just the program you’re wanting to watch, until it actually plays without freezing, has a picture as well as sounds, and shows the programme where you left off, and not frozen or with no picture at all. This is so frustrating and takes time to resolve the matter. I wouldn’t mind so much if this happened every now again, but sadly it’s seems to be almost every time I try to watch my much loved soaps etc. Please please read your reviews......and more importantly, LISTEN! Listen allowing a picture to go with it, and in colour please, not black and white!!😂

Developer Response ,

Hiya, thanks for taking the time to leave your review.

Issues within the app can sometimes be resolved by resetting the app via it's settings menu.

If you require any further assistance please email in at itvhubhelp@itv.com with reference to your review, thank you.

Good-ish, but…

Yes, it is good to be able to catch up with programmes I have missed, but…
1. The app does not remember where I am
I’m a series - so when I return to viewing, I have to try to find which episode I was watching and how far I had got. This is very annoying in its own right, but even more so when combined with…
2. The app insists on showing the same bunch of ads over and over again. It is soooo frustrating that sometimes I just give up and close the app and watch something elsewhere. If, for example, I want to find which episode in a series I watched last, I might open an episode and have to watch a whole bunch of ads before the episode even starts (which I understand, btw, although it would be better if these were in the middle of the episode, rather than before you have watched anything). Then I realise that I have already seen this episode, so I skip to the next one, and I have to sit through all the same ads again, even though I watched them about 10 seconds ago. This problem would be solved by putting the ads in the breaks in the programme, rather than at the start when you are trying to check if you have watched an episode already. Or by not showing the same ads again to someone who has just watched them.
Thanks.