A must-have app for all Virgin TV customers
Meet Virgin TV Go. This clever app lets you watch live TV and On Demand TV programmes, all from your mobile or tablet. You can even take the telly you love on the go, wherever you have an internet connection with WiFi, 3G or 4G in the UK.
The Best Bits
As a Virgin TV customer, this app lets you:
• See what’s on using our live television guide
• Watch up to 100 live TV channels including BT Sport, Fox, Comedy Central and Sky 1, depending on your package
• Watch a large range of On Demand TV, at home or on the go
• Download shows for offline viewing
• Watch on up to two compatible devices, or four devices with Full House TV
• Keep a list of all your favourite shows in one place to watch later
• Personalise your TV guide so your favourites are at the top
• Help keep the kids safe with parental controls
What you need
• Be a Virgin TV customer
• An iPhone, iPod touch or iPad, running iOS 11 or later, with WiFi, 3G or 4G internet access
• Your My Virgin Media username and password
• To download shows, you need a Full House subscription or above
Virgin TV Go is available to all Virgin Media TV customers. Watching Virgin TV Go on your device through a 3G/4G connection will use data and contribute to any monthly allowance set by your mobile network operator. Exceeding this could result in significant charges. For security reasons, and to protect the rights of our content partners, Virgin TV Go cannot be used on jailbroken devices, where unauthorised modifications have been made to the operating system.
If you’re having any issues or have further questions you can find help in the following places.
Want to know more about how the app works? Take a look at virginmedia.com/helptvonthego for loads of handy info.
You can also get help in the app by selecting Help in the main menu.
Need something more? Chat to the experts on our forums at virginmedia.com/community.
Copyright ©2020 TiVo Inc. All rights reserved. TiVo and the TiVo logo are registered trademarks of TiVo Inc. and its subsidiaries worldwide.
Ratings and Reviews
It’s ok but I’m supposed to be able to connect 4 devices but only allowed two. And bit disappointed with complete series’s, to often I can only get some episodes of a series for example I can watch episode 1, 2, but then episode 3 wouldn’t be available to watch but episode 4 would be available, and it wouldn’t change. And also certain channels i can’t watch even though they are supposed to be available to watch, this would change a lot. And I think I should be allowed to watch all (well at least 70%) of my channels from my package. But now I can’t get channels to work at all. Keeps saying can’t play this channel at the moment. Been like that for 2 days now. Every Channel bar 3! What’s going on???
This has to be the most bug infested app ever. Let me list just a few of the problems which *never* get solved. When watching “live TV” the app won’t allow certain programmes to show. Instead you get a message saying something like “unfortunately because of rights restrictions this programme is not able to be viewed on your device” . Yet I can view it downstairs on the TV through Virgin. But not upstairs on my iPad through a virgin app. A service I am paying for. WHY? Secondly the live TV thumbnails - several are frozen on images of TV programmes from months ago. You can still watch what is showing, but the thumbnails don’t match. Annoying. Thirdly there are the intermittent shutdowns of all ‘live tv’ “we are sorry but this content is not available” and then, fourth, you *cannot* delete the app from I cloud storage, so you can never download a completely fresh version and start again. In fact apple itself admits that ‘some apps can never be deleted” what the heck is all that about?? Sorry to say this app could be so good if only it was not riddled with problems in the ‘live tv’ section. Yes I have the latest software on my iPad Pro 2019. V 4.
TV Go App needs to turn the 360 box on
Hello Virgin Media, My wife and I have just moved on to the Virgin Media 360 boxes. Due to her disability she has found the remote controls which comes with the 360 box almost impossible to use so has started to use the TV Go app to control the box. One issue we have come across is that the app has no way of turning on the 360 box but the box can be turned off from the app. Please can this be sorted if possible.
UPDATE: Thank you Virgin Media for your reply. Our 360 Box was already on Active Start but when the start option was changed to Fast Start the Virgin Go app can now turn on the 360 box. Star rating moved up to 4 star. If you can make the buttons at the top and the bottom of the Home Screen bigger to allow someone with limited hand control to use them quickly with an iPad mouse pointer then that would make the app much easier to use and my review will go up to 5 star.
Developer Response ,
Could you see whether changing the box to Active Start solves the issue?
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The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
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The following data may be collected but it is not linked to your identity:
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- Virgin Media Limited
- 135.8 MB
- Requires iOS 12.1 or later.
- Requires iPadOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
English, Czech, Dutch, French, German, Hungarian, Italian, Polish, Romanian, Slovak, Spanish
- Age Rating
- © 2018 Virgin Media Limited