A must-have app for all Virgin TV customers

Meet Virgin TV Go. This clever app lets you watch live TV and On Demand TV programmes, all from your mobile or tablet. You can even take the telly you love on the go, wherever you have an internet connection with WiFi, 3G or 4G in the UK.

The Best Bits

As a Virgin TV customer, this app lets you:

• See what’s on using our live television guide
• Watch up to 100 live TV channels including BT Sport, Fox, Comedy Central and Sky 1, depending on your package
• Watch a large range of On Demand TV, at home or on the go
• Download shows for offline viewing
• Watch on up to two compatible devices, or four devices with Full House TV
• Keep a list of all your favourite shows in one place to watch later
• Personalise your TV guide so your favourites are at the top
• Help keep the kids safe with parental controls

What you need

• Be a Virgin TV customer
• An iPhone, iPod touch or iPad, running iOS 11 or later, with WiFi, 3G or 4G internet access
• Your My Virgin Media username and password
• To download shows, you need a Full House subscription or above

Virgin TV Go is available to all Virgin Media TV customers. Watching Virgin TV Go on your device through a 3G/4G connection will use data and contribute to any monthly allowance set by your mobile network operator. Exceeding this could result in significant charges. For security reasons, and to protect the rights of our content partners, Virgin TV Go cannot be used on jailbroken devices, where unauthorised modifications have been made to the operating system.


If you’re having any issues or have further questions you can find help in the following places.
Want to know more about how the app works? Take a look at for loads of handy info.
You can also get help in the app by selecting Help in the main menu.

Need something more? Chat to the experts on our forums at

Copyright ©2020 TiVo Inc. All rights reserved. TiVo and the TiVo logo are registered trademarks of TiVo Inc. and its subsidiaries worldwide.

What’s New

Version 4.31.0

Accessibility improvements and bug fixes

Ratings and Reviews

3.3 out of 5
5.5K Ratings

5.5K Ratings

mubamboo ,


It’s ok but I’m supposed to be able to connect 4 devices but only allowed two. And bit disappointed with complete series’s, to often I can only get some episodes of a series for example I can watch episode 1, 2, but then episode 3 wouldn’t be available to watch but episode 4 would be available, and it wouldn’t change. And also certain channels i can’t watch even though they are supposed to be available to watch, this would change a lot. And I think I should be allowed to watch all (well at least 70%) of my channels from my package. But now I can’t get channels to work at all. Keeps saying can’t play this channel at the moment. Been like that for 2 days now. Every Channel bar 3! What’s going on???

Heron man ,

Generally pretty good

I have had this app from the beginning and I generally find it to be pretty good. Especially when we go away and stay in hotels.
So watching Bodyguard in Krakow was pretty cool.
We have the full sports package too but have found this much less reliable. It just seems to me that if Sky decide that Virgin customers shouldn’t be able to watch something, say the cricket for instance, then that is it and you get the death statement unable to stream at the present time!!. Virgin claim it’s not their fault and Sky disclaim all responsibility. Never gets resolved and I do feel a bit cheated that I have paid to watch sport on demand and on quite a few occasions it is just unavailable. Virgin you need to get your finger out here I feel as not everyone is as generous as me I think.

Smax17 ,


Was advised “problems with streaming “. and Virgin promised to get back to me. Waited and waited, then I rang back only to,be told it possibly would be sorted by 2am. Still nothing.
I’m house bound and rely on Virgin to keep me entertained. My bill this month was £98. Sorry, but I can’t afford to keep paying this sort of money for lack of service. It’s just not fair.
I look at offers made to new customers and they don’t have to pay anything near £98. Should I go to Sky? Or should Virgin apologise and fix the problems,?
Phoned several times but call centre (in India?) said the person who could sort it was on their lunch break but would get back to: me. I’m still waiting. I’m sure it’s a simple tweak as I can get other services but just not TV Control.

App Privacy

The developer, Virgin Media, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Search History
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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