A must-have app for all Virgin TV customers
Meet Virgin TV Go. This clever app lets you watch live TV and On Demand TV programmes, all from your mobile or tablet. You can even take the telly you love on the go, wherever you have an internet connection with WiFi, 3G or 4G in the UK.
The Best Bits
As a Virgin TV customer, this app lets you:
• See what’s on using our live television guide
• Watch up to 100 live TV channels including BT Sport, Fox, Comedy Central and Sky 1, depending on your package
• Watch a large range of On Demand TV, at home or on the go
• Download shows for offline viewing
• Watch on up to two compatible devices, or four devices with Full House TV
• Keep a list of all your favourite shows in one place to watch later
• Personalise your TV guide so your favourites are at the top
• Help keep the kids safe with parental controls
What you need
• Be a Virgin TV customer
• An iPhone, iPod touch or iPad, running iOS 9 or later, with WiFi, 3G or 4G internet access
• Your My Virgin Media username and password
• To download shows, you need a Full House subscription or above
Virgin TV Go is available to all Virgin Media TV customers. Watching Virgin TV Go on your device through a 3G/4G connection will use data and contribute to any monthly allowance set by your mobile network operator. Exceeding this could result in significant charges. For security reasons, and to protect the rights of our content partners, Virgin TV Go cannot be used on jailbroken devices, where unauthorised modifications have been made to the operating system.
If you’re having any issues or have further questions you can find help in the following places.
Want to know more about how the app works? Take a look at virginmedia.com/helptvonthego for loads of handy info.
You can also get help in the app by selecting Help in the main menu.
Need something more? Chat to the experts on our forums at virginmedia.com/community.
Copyright ©2019 TiVo Inc. All rights reserved. TiVo and the TiVo logo are registered trademarks of TiVo Inc. and its subsidiaries worldwide.
Ratings and Reviews
Was advised “problems with streaming “. and Virgin promised to get back to me. Waited and waited, then I rang back only to,be told it possibly would be sorted by 2am. Still nothing.
I’m house bound and rely on Virgin to keep me entertained. My bill this month was £98. Sorry, but I can’t afford to keep paying this sort of money for lack of service. It’s just not fair.
I look at offers made to new customers and they don’t have to pay anything near £98. Should I go to Sky? Or should Virgin apologise and fix the problems,?
Phoned several times but call centre (in India?) said the person who could sort it was on their lunch break but would get back to: me. I’m still waiting. I’m sure it’s a simple tweak as I can get other services but just not TV Control.
Current version works well
I have now been using this app for 3-5 weeks from outside UK and watched both live and box sets. It is a live steam (for live TV) so no cashing or buffering, therefore you cannot pause or rewind. You need to authorise your device first and then works quite well. Some programs you can not watched outside UK due to its licensing. I have been able to catchup with programs that I like and watch live TV, boxset are very good. Since it does not cache or buffer interruptions might accrue but its not a problem for me to miss couple of seconds.
Developer Response ,
thanks very much for your review. Glad you are enjoying the app.
So my virgin package is meant to have around 114 channels available on this app including BT sport. Yesterday it had 54 and none of the BT Sport channels were there despite them being on my main TV and working and me regularly watching them when away from home tv. Today by magic I have over 120 channels including BT Sport so I can actually watch the champions league when I am away from my house. Try to raise a live chat with virgin support, nope all incredibly busy please ring -read that as no one working or off watching footie or bugger we are swamped with people asking where has BT sport gone from the app. Reinstalling didn’t work nor logging out and in, almost like they removed them to save bandwidth
When it works it’s good but no one can explain why channels disappear and return, support non existent and nothing on virgin website saying issues etc
- Virgin Media Limited
- 227.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Czech, Dutch, French, German, Hungarian, Italian, Polish, Romanian, Slovak, Spanish
- Age Rating
- Rated 4+
- © 2018 Virgin Media Limited
Up to six family members will be able to use this app with Family Sharing enabled.