Hello Virgin Media, My wife and I have just moved on to the Virgin Media 360 boxes. Due to her disability she has found the remote controls which comes with the 360 box almost impossible to use so has started to use the TV Go app to control the box. One issue we have come across is that the app has no way of turning on the 360 box but the box can be turned off from the app. Please can this be sorted if possible.UPDATE: Thank you Virgin Media for your reply. Our 360 Box was already on Active Start but when the start option was changed to Fast Start the Virgin Go app can now turn on the 360 box. Star rating moved up to 4 star. If you can make the buttons at the top and the bottom of the Home Screen bigger to allow someone with limited hand control to use them quickly with an iPad mouse pointer then that would make the app much easier to use and my review will go up to 5 star.

This has to be the most bug infested app ever. Let me list just a few of the problems which *never* get solved. When watching “live TV” the app won’t allow certain programmes to show. Instead you get a message saying something like “unfortunately because of rights restrictions this programme is not able to be viewed on your device” . Yet I can view it downstairs on the TV through Virgin. But not upstairs on my iPad through a virgin app. A service I am paying for. WHY? Secondly the live TV thumbnails - several are frozen on images of TV programmes from months ago. You can still watch what is showing, but the thumbnails don’t match. Annoying. Thirdly there are the intermittent shutdowns of all ‘live tv’ “we are sorry but this content is not available” and then, fourth, you *cannot* delete the app from I cloud storage, so you can never download a completely fresh version and start again. In fact apple itself admits that ‘some apps can never be deleted” what the heck is all that about?? Sorry to say this app could be so good if only it was not riddled with problems in the ‘live tv’ section. Yes I have the latest software on my iPad Pro 2019. V 4.

I have had this app from the beginning and I generally find it to be pretty good. Especially when we go away and stay in hotels.So watching Bodyguard in Krakow was pretty cool.We have the full sports package too but have found this much less reliable. It just seems to me that if Sky decide that Virgin customers shouldn’t be able to watch something, say the cricket for instance, then that is it and you get the death statement unable to stream at the present time!!. Virgin claim it’s not their fault and Sky disclaim all responsibility. Never gets resolved and I do feel a bit cheated that I have paid to watch sport on demand and on quite a few occasions it is just unavailable. Virgin you need to get your finger out here I feel as not everyone is as generous as me I think.

Very disappointing. The search function is rubbish. It finds next to nothing & whoever built it couldn’t be bothered configuring it so that you could read the search results in large print. Instead the results are shown in minuscule print which is impossible for the elderly to read. There’s no way to add search findings (if you get a magnifying glass out to read them) to a watch list to watch later, or to save searches. It should also make it clear when programme availability ends, so that people can watch what they like in the available time. The live TV part of the app works but again is very unclear and not user friendly for the elderly ( who are paying Virgin’s sky high fees just like every one else), but the box set part doesn’t work. You go in to choose a programme you’d like to play from the box set and there’s no play button. All in all an utterly garbage app, that clearly hasn’t been tested on a broad base of customers. How about including some elderly or disabled people in your user testing Virgin… you can pretend for once that customer service is of vague interest to you.