Take control of your WiFi with our clever Virgin Media Connect app

As part of Intelligent WiFi, the app lets you share your WiFi password with friends, see how many devices are connected, reboot your Hub without leaving your sofa and pause the internet to some devices (especially useful if it’s gone past some people’s bedtime).

Keep your home WiFi in tip-top shape

Scan your home to check your WiFi signal strength from room to room, tackle common WiFi hiccups and chat with an agent about any WiFi issues – right through the app. Smart.

Automatically connect to our free WiFi hotspots on the go

Download the app and once you’re set up, you’re good to go. No logins or tricky sign-ups. With 4.3 million+ UK hotspots and 20 million+ worldwide, we’ve got your back in pubs, bars and other places on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.

Save your mobile data

While you’re connected to our WiFi hotspots, you can save your data for when you really need it – and help give your wallet a well-earned rest.

Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.

What you need:

A device running iOS 12 or above
Virgin Media customers with a Hub 3 can manage their WiFi at home
Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email

What’s New

Version 12.13.21

We have improved the sign-in page by giving you a choice to either sign in using Virgin Media credentials or Virgin Mobile SIM. We have also made some minor improvements behind the scenes.

Ratings and Reviews

3.6 out of 5
33K Ratings

33K Ratings

Petal14 ,

Compatibility issues with Virgin Powerline /Hub 3

This app worked brilliantly, but sadly not at the moment.

There seems to be some compatibility issues with Virgin’s app as well as the Powerline settings website (http://virginmedia-vmp) and Apple devices.

I have spent an incredibly frustrating couple of afternoons trying to set up our home network with a combination of the Hub3 and a set of Virgin-supplied Powerline boosters. The app failed nearly 20 times to copy the settings of the Hub to the Powerline boosters.

I then moved over (on an Apple device) to try and do it manually on the Powerline settings website supplied on the back of the kit. Nothing happens.

I also spent an hour on the phone with a Virgin customer services rep, and who claimed that the devices were paired and it was just tough that the settings would not copy to allow an ontegrated network to be set up

Finally I did it manually from a Windows 10 machine using Chrome and finally, finally, finally it worked. So there is clearly an issue with the compatibility of the Apple products and the wizards created by Virgin.

Virgin, if you are going to sell us an add on to our service for an integrated network managed through this app, you have a responsibility to ensure the app actually works and that there are no compatibility issues with your settings website and Safari.

I give 2 stars as the optimisation of the hub is a nice feature.

unhappy in barnet. ,

Virgin Poor in every way.

I constantly have problems with my hub 3 dropping out. The reset button is missing. The WiFi signal is pretty weak and my home is not that big. When the engineer fitted the hub he has left me hardly any extra cable so I can’t really move the hub to try another location. The online chat service is useless. They keep closing the conversation before you can reply. All the apps to troubleshoot are useless as when you need to troubleshoot you are invariably off line due to the virgin broadband connection being down, rendering the apps pointless. When you do eventually speak to someone from the ‘ technical’ dept they do nothing but put you on hold while they ‘ check your system ‘ then come back about a minute later explaining that they cannot check as there is a fault!!!
Eventually you end up looking online ( if you’re lucky) to see if anyone else is experiencing the same kind of issues. It’s staggering to see how many complaints exactly like mine are online. I have used plenty of different broadband providers and I can honestly say that Virgin are by far the worst in every respect. I only went with virgin because they have in the last few months laid new cable in my area. I even have a brand new cabinet across the road. Even with that I have so many daily issues with connectivity. Be warned stay away from virgin.

BooFunny ,

Worst of all Virgin Apps

This wins prizes for the most unreliable and problematic App out there. Typical VirginMedia it seems! It needs deleting and reloading daily as it loses connection to the hub and no matter how many ‘fake’ attempts it makes to ‘reboot the hub’ it does nothing as every other device remains wifi active during this process. The App is notoriously unreliable and wastes your time. If you want to limit Wifi access to devices your best bet is to switch the wifi off entirely for a given period of time (ie to limit use by teens and kids at night) or just block their devices permanently because this App is too unreliable to do what it claims to.
The chat forum in the App is full of people complaining about the same issues yet Virgin have done NOTHING to address these problems. Why? Because if you are using the App then they already have your custom and they dont give 2 hoots about their existing customers only Newbies..... wait until your contract ends and suddenly your bill doubles and your equipment fails, your renewal is not competitive as you dont get the deals and promotions and Virgin expect you to put up with a poor service.... this App is exactly indicative of this extreme lack of customer care! Time to move away from Virgin....

App Privacy

The developer, Virgin Media, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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