Virgin Media Connect 4+

Take control of your WiFi

Virgin Media

    • Free



The Virgin Media Connect app is the master control unit that helps you manage every aspect of your WiFi. get your Virgin Media broadband up and running and allows you to run a WiFi home scan to smooth out any snags. Plus, if you ever need us, we’re on live chat from 8am to 10pm, 7 days a week.

The app’s available to anyone with a Hub 3 or 4. Got a Hub 5? Exciting things are coming soon – stay tuned for our latest update.

With the Connect app, you can:

Get your broadband up and running

Our handy step-by-step guides will help you install new Hubs, and Virgin TV boxes.

Run a WiFi home scan

Let the app guide you around your home, room by room, to check WiFi performance in each one. Just connect to the Hub, tap ‘Start the scan’ and off you go!

Pause WiFi to your devices

See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime.

Chat to us, live

Not found what you need in our FAQs? You can contact us directly for tech support whenever you need it – just head to the FAQs section of the app to find this feature and say hello. We’re on live chat from 8am to 10pm, 7 days a week.

Plus loads more useful stuff that helps keep you connected and make the most of your Virgin Media broadband. We’ve also been listening to your feedback and there’ll be even more improved features coming later this year – leave us a review to let us know what you think.

What you need:

A device running iOS 13 or above


Virgin Media customers with a Hub 3 or Hub 4. Got a Hub 5? Exciting things are coming soon – stay tuned for our latest update.


Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Download now to become the master of your WiFi.

Find out more about the Connect App here:

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

What’s New

Version 12.20.14

We’ve made various bug fixes and launched Hub 4 compatibility with the app.

We’ve also been busy making major performance improvements that will allow frequent app updates going forward and improve your app experience.

To make sure you don’t miss out, keep your Updates turned on.

Ratings and Reviews

3.6 out of 5
39.8K Ratings

39.8K Ratings

Petal14 ,

Compatibility issues with Virgin Powerline /Hub 3

This app worked brilliantly, but sadly not at the moment.

There seems to be some compatibility issues with Virgin’s app as well as the Powerline settings website (http://virginmedia-vmp) and Apple devices.

I have spent an incredibly frustrating couple of afternoons trying to set up our home network with a combination of the Hub3 and a set of Virgin-supplied Powerline boosters. The app failed nearly 20 times to copy the settings of the Hub to the Powerline boosters.

I then moved over (on an Apple device) to try and do it manually on the Powerline settings website supplied on the back of the kit. Nothing happens.

I also spent an hour on the phone with a Virgin customer services rep, and who claimed that the devices were paired and it was just tough that the settings would not copy to allow an ontegrated network to be set up

Finally I did it manually from a Windows 10 machine using Chrome and finally, finally, finally it worked. So there is clearly an issue with the compatibility of the Apple products and the wizards created by Virgin.

Virgin, if you are going to sell us an add on to our service for an integrated network managed through this app, you have a responsibility to ensure the app actually works and that there are no compatibility issues with your settings website and Safari.

I give 2 stars as the optimisation of the hub is a nice feature.

unhappy in barnet. ,

Virgin Poor in every way.

I constantly have problems with my hub 3 dropping out. The reset button is missing. The WiFi signal is pretty weak and my home is not that big. When the engineer fitted the hub he has left me hardly any extra cable so I can’t really move the hub to try another location. The online chat service is useless. They keep closing the conversation before you can reply. All the apps to troubleshoot are useless as when you need to troubleshoot you are invariably off line due to the virgin broadband connection being down, rendering the apps pointless. When you do eventually speak to someone from the ‘ technical’ dept they do nothing but put you on hold while they ‘ check your system ‘ then come back about a minute later explaining that they cannot check as there is a fault!!!
Eventually you end up looking online ( if you’re lucky) to see if anyone else is experiencing the same kind of issues. It’s staggering to see how many complaints exactly like mine are online. I have used plenty of different broadband providers and I can honestly say that Virgin are by far the worst in every respect. I only went with virgin because they have in the last few months laid new cable in my area. I even have a brand new cabinet across the road. Even with that I have so many daily issues with connectivity. Be warned stay away from virgin.

BooFunny ,

Worst of all Virgin Apps

This wins prizes for the most unreliable and problematic App out there. Typical VirginMedia it seems! It needs deleting and reloading daily as it loses connection to the hub and no matter how many ‘fake’ attempts it makes to ‘reboot the hub’ it does nothing as every other device remains wifi active during this process. The App is notoriously unreliable and wastes your time. If you want to limit Wifi access to devices your best bet is to switch the wifi off entirely for a given period of time (ie to limit use by teens and kids at night) or just block their devices permanently because this App is too unreliable to do what it claims to.
The chat forum in the App is full of people complaining about the same issues yet Virgin have done NOTHING to address these problems. Why? Because if you are using the App then they already have your custom and they dont give 2 hoots about their existing customers only Newbies..... wait until your contract ends and suddenly your bill doubles and your equipment fails, your renewal is not competitive as you dont get the deals and promotions and Virgin expect you to put up with a poor service.... this App is exactly indicative of this extreme lack of customer care! Time to move away from Virgin....

App Privacy

The developer, Virgin Media, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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