Take control of your WiFi with our clever Virgin Media Connect app

As part of Intelligent WiFi, the app lets you share your WiFi password with friends, see how many devices are connected, reboot your Hub without leaving your sofa and pause the internet to some devices (especially useful if it’s gone past some people’s bedtime).

Keep your home WiFi in tip-top shape

Scan your home to check your WiFi signal strength from room to room, tackle common WiFi hiccups and chat with an agent about any WiFi issues – right through the app. Smart.

Automatically connect to our free WiFi hotspots on the go

Download the app and once you’re set up, you’re good to go. No logins or tricky sign-ups. With 3.5 million+ UK hotspots and 20 million+ worldwide, we’ve got your back in pubs, bars and other places on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.

Save your mobile data

While you’re connected to our WiFi hotspots, you can save your data for when you really need it – and help give your wallet a well-earned rest.

Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.

What you need:

A device running iOS 12 or above

Virgin Media customers with a Hub 3 can manage their WiFi at home
Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email

What’s New

Version 12.6.4

We've refreshed mobile usage screen look and feel, made some minor bug fixes and performance improvements.

Ratings and Reviews

3.9 out of 5
20.6K Ratings

20.6K Ratings

sweetielowe ,

Brilliant app would recommend

I really don’t understand what people are talking about. It clearly shows which areas are in hotspot range and which isn’t.
I’ve never had any problems with the speed. Obviously it’s not as fast as the 350mb that I pay for but I’m lucky enough to be surrounded by hotspots and have found that it switches between my own WiFi and the hotspot when I leave my house so what more could I want?
So good I am seriously considering lowering my mobile phone internet allowance because it’s not being used anymore.

Saint H ,

Promises lots and delivers nothing

This app promises to do so much but very rarely works. My WiFi stops on a daily basis with devices having to be turned off and on again. Try to reboot the hub with this app? Give yourself 10 minutes while it refreshes before spending another 10 minutes while it reboots. Free WiFi booster from Virgin is equally useless. Doesn’t show up on this app to reboot it anymore and, again, if you move around the house you need to turn off WiFi then back on again to get a working signal. Terrible app, terrible hub, terrible booster, terrible WiFi, terrible kit. Very frustrating as you can probably tell.

Since the review above the App is completely refreshed and for a while worked. Not now though. Same problems as before. Annoying exclamation marks next to all devices. Reboot from app does nothing. Yet again, failed miserably. As so many other people are reporting in their reviews.

I am not sure if the developer response’ will still show when I update my review but in case it does - a message for ‘the developer’ is instead of copying and pasting bag standard responses in all your poor reviews maybe you should read them properly, see the common issues that so many people are reporting and do something about it as frankly no I will not email you to messed about and fobbed off. Get the app working or customers will vote with their feet and switch.

Developer Response ,

Thank you for taking the time to leave us some feedback and sorry to hear the app has let you down. If there's a specific issue you would like to report, please feel free to contact us at with some details.

unhappy in barnet. ,

Virgin Poor in every way.

I constantly have problems with my hub 3 dropping out. The reset button is missing. The WiFi signal is pretty weak and my home is not that big. When the engineer fitted the hub he has left me hardly any extra cable so I can’t really move the hub to try another location. The online chat service is useless. They keep closing the conversation before you can reply. All the apps to troubleshoot are useless as when you need to troubleshoot you are invariably off line due to the virgin broadband connection being down, rendering the apps pointless. When you do eventually speak to someone from the ‘ technical’ dept they do nothing but put you on hold while they ‘ check your system ‘ then come back about a minute later explaining that they cannot check as there is a fault!!!
Eventually you end up looking online ( if you’re lucky) to see if anyone else is experiencing the same kind of issues. It’s staggering to see how many complaints exactly like mine are online. I have used plenty of different broadband providers and I can honestly say that Virgin are by far the worst in every respect. I only went with virgin because they have in the last few months laid new cable in my area. I even have a brand new cabinet across the road. Even with that I have so many daily issues with connectivity. Be warned stay away from virgin.


Virgin Media Limited
223.3 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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