Our Virgin Media WiFi app has been upgraded to the smarter, more advanced Virgin Media Connect app. It still helps you connect to Virgin Media WiFi hotspots, out and about in all sorts of places – but now you can do even more…
Automatically connect to our free WiFi hotspots on the go
Download the app and once you’re set up, you’re good to go. No logins or tricky sign-ups. With 3.5 million+ UK hotspots and 10 million+ worldwide, we’ve got your back in pubs, bars and other places
on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.
Save your mobile data
While you’re connected to our WiFi hotspots, you can save your data for when you really need it – and help give your wallet a well-earned rest.
Take control of your home WiFi
Share your WiFi password with friends, customise your broadband protection, reboot your Hub without leaving your sofa and pause the internet to some devices (especially useful if it’s gone past some people’s bedtime).
Keep your home WiFi in tip-top shape
Scan your home to check your WiFi signal strength from room to room, tackle common WiFi hiccups and chat with an agent about any WiFi issues – right through the app.
Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.
What you need:
• A device running iOS 9 or above
• Virgin Media customers with a Hub 3 can manage their WiFi at home
• Virgin Mobile customers with a valid Virgin Mobile SIM in their device
Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email firstname.lastname@example.org
We’ve added a bunch of updates and changed the name from ‘Virgin Media WiFi’ to ‘Virgin Media Connect’. In this release, we've added push notifications for the in-app messaging feature and a number of fixes and improvements for a more stable app.
Ratings and Reviews
Brilliant app would recommend
I really don’t understand what people are talking about. It clearly shows which areas are in hotspot range and which isn’t.
I’ve never had any problems with the speed. Obviously it’s not as fast as the 350mb that I pay for but I’m lucky enough to be surrounded by hotspots and have found that it switches between my own WiFi and the hotspot when I leave my house so what more could I want?
So good I am seriously considering lowering my mobile phone internet allowance because it’s not being used anymore.
Virgin Poor in every way.
I constantly have problems with my hub 3 dropping out. The reset button is missing. The WiFi signal is pretty weak and my home is not that big. When the engineer fitted the hub he has left me hardly any extra cable so I can’t really move the hub to try another location. The online chat service is useless. They keep closing the conversation before you can reply. All the apps to troubleshoot are useless as when you need to troubleshoot you are invariably off line due to the virgin broadband connection being down, rendering the apps pointless. When you do eventually speak to someone from the ‘ technical’ dept they do nothing but put you on hold while they ‘ check your system ‘ then come back about a minute later explaining that they cannot check as there is a fault!!!
Eventually you end up looking online ( if you’re lucky) to see if anyone else is experiencing the same kind of issues. It’s staggering to see how many complaints exactly like mine are online. I have used plenty of different broadband providers and I can honestly say that Virgin are by far the worst in every respect. I only went with virgin because they have in the last few months laid new cable in my area. I even have a brand new cabinet across the road. Even with that I have so many daily issues with connectivity. Be warned stay away from virgin.
App is as poor as the customer service
This app on the face of it should be great - and when it works it is. But the frequency of it freezing, shutting down spontaneously and having to refresh the hub make it time consuming to the point of being unusable. The other element which is poor is the messaging. It seems virgins messaging is unlike any other communications company. Usually you get to speak to one person via the messaging service and over a short time come to some resolution. But with virgin messaging you type a message and may not get a reply for an hour- which may not even relate to what you’ve written. After a protracted period of time, you may be lucky to get another reply. It’s taken me over three weeks of these on/off conversations to get the help I require and has left me feeling frustrated and disappointed in both the app and the service they offer.
Developer Response ,
Hi, sorry to hear about your poor experience. If you are still having problems please email us at ConnectApp@virginmedia.co.uk and we will be happy to help.
Up to six family members will be able to use this app with Family Sharing enabled.