My O2 - UK Offers, Data, Bills 4+

This is a great app, it’s extremely useful for many reasons. It’s easy to navigate, allows me to keep up to date with my bills, lets me check new products easily, paying bills is easy and has generally made life easier in regards to keeping up to date on my O2 contract. It’s essential to anyone on O2.

However, there’s one thing that is annoying. Trying to contact someone is a bit frustrating at times, especially when you need to speak to an actual person over the phone. They force you to use a messaging service, and most of the time they’re busy which means you can’t even send a message. I know they probably implemented this system to cut costs, having a few people monitor a messaging service is probably a lot cheaper than hiring a 3rd party call centre. Still, it doesn’t beat actually speaking to someone, especially when you have a complicated issue regarding your billing and payment. Anyone on O2 should get this app, but their customer service can be frustrating.

Must admit I was a bit hesitant when I found out virgin and my o2 were combining I’d been with virgin for years ad didn’t overly want to change but downloaded my o2 app recently and have had a great experience. I have a family plan so the thought of changing across not only one account but five was a right pain and I was honestly dreading it. Was proven wrong though and while I know some people had login issues my personal experience was stellar, really smooth transition and everything worked just fine. I must say the o2 app works really well too – new colour scheme was a bit of a change from virgin haha – but I actually do prefer it. My kids ca all log in too and keep an eye on their data so I am no longer the recipient of the constant ‘how much data do I have left’ questions. The little AI assistant took a bit of getting used to for me but the kids absolutely love it so definitely a good combo still having the option to call but also having the Ai to sort quick problems, I don’t know how O2 have done it bit they have an Ai messaging service that actually works which in itself is pretty unusual. Super easy to control bills and data etc and actually had some great perks from being with O2 which is great. Overall super happy and glas virgin and o2 have joined forces, more good things to come I hope :)

I have been using O2 since I got my first-ever phone many moons ago and I really do love it. My philosophy has always been f it ain’t broke don’t fix and My O2 has never broken in all my years. I’m always on the move but don’tt particularly like being out and about on my own so it’s great that I can make calls from anywhere and top up my data as and when I need it all from my phone! I love that I can hop on a bus or go for a walk and still chat to my friends and family, being out an about but always in touch with people is so nice! I get great service wherever I go even if its somewhere I wouldn’t expect, its great fun being the friend that has service when no one else does with their provider! I like all the offers we get on the app too and make great use of them when it comes to Christmas and birthdays, my husband is always wnating some sort of tech gadget The games and prizes offered through the year are great fun and a nice festive treat. Someone pointed out to me about data protection issues and things that are going on at the moment but after a little look into my o2 I must say I’m impressed! Everything's nice and secure so no worries there and I was proud to make sure everyone I know knew it! I’ll be on O2 for the rest of my life I reckon, couldn’t rate t highly enough 😊