iPhone Screenshots

Description

Managing your EDF accounts is simple with our mobile app. Make payments, send meter readings, get help and much more – all in one place.

Here’s what you can do in the EDF app:

General
• Register for or log into your online account
• Use Face ID or Touch ID to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, bills, payment history, energy use and tariff information
• Make payments in an instant
• Receive updates and reminders
• Get help fast – check our FAQs, or send us a WhatsApp or SMS message

Meter Readings
• Submit your meter readings – or send us a photo of your meter so we can do it for you
• Get notifications when it’s time to submit your meter readings
• Use our built-in torch to help you read your meter in the dark

Smart Pay As You Go
• Check your balance and top up your meter all in one place
• Get low-balance alerts or set auto top-ups – so you need never run out of credit
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

What’s New

Version 10.15.0

Updates in this release include:
- View more details about your tariff if you are a residential customer
- Bug fixes and performance improvements

Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app. Thanks for using the EDF app.

Ratings and Reviews

4.6 out of 5
30.3K Ratings

30.3K Ratings

Christopher Stott ,

Massive improvement

The old app was unbelievably bad. It was slow, crashed constantly and was just plain difficult to use. Even it’s only useful purpose, meter readings, sometimes didn’t work, meaning I got an estimated bill despite submitting readings.

This update, though a (extraordinarily) long time coming, is desperately needed. I like to use mobile apps to manage all of my bills and financial matters for convenience over a desktop or laptop computer and to avoid the chronic problem of excessive wait times when calling to speak to a (usually) foreign call centre.

Sadly, my experience of these wait times, combined with the disastrous edf app that was half a decade out of date, led me to leave for a competitor with a better customer service offering. But I forgot to delete the app, which is how I came to write this review when I saw that an update was available. I’ve had a quick look, though I don’t have a live account any more, I’m still able to view my old one and it appears to be a million times better in every metric. Better late than never I suppose.

Developer Response ,

Hi, thank you for taking the time to re-review our app and leave valuable feedback, we really appreciate it! We are sorry to hear that the previous app experience lead to you leaving us as a customer. We are pleased to hear you like the new app and we have even more features on the way very soon! Hopefully this may entice you to come back to us, if you would like a quote, please visit our website or contact our Live Chat team 24/7.

MrReeman ,

Useful App with a hidden bonus

I’ve used the app many times to record and submit my meter readings, and to look at my bills, but I had a query about my bill recently (frequency of invoicing) and wanted to get in touch. Looking for an email address for customer services on the app in the Help section I stumbled across the ‘Message us by SMS’ button. I pressed it and sent my query on SMS, followed up by my name and address details when prompted. I got a great service having had my expectations set that I wouldn’t get a real-time reply. A couple of hours went by and I got a detailed response. It’s a nice and useful method of raising queries with EDF Energy so thanks for including in the app.

Developer Response ,

Hi, thank you for your 5 star review! 😃 It’s great to hear that you like the new SMS feature within the app! We have even more updates and improvements planned in the coming months, so please make sure you keep the app updated! Thanks!!!

uob ,

Mr U Baker

This app has not worked now for over a year now, even though it’s been updated several times now.
I have updated it, deleted it and reinstalled it and all it come up with is “sorry, we are carrying out some essential maintenance wok” we’ll be up and running soon, please try again later.

This is very distressing, as I am paying my bills on my mothers account (aged 92, who’s suffering from dementia.

The app worked well, perfectly about a year and a half ago, I updated it then and have had nothing but trouble with it every since.

I would give this app minus -5 stars if it was possible.
It’s not my phone as I had an iPhone 6 which it use to work on, but since that update never worked again on it.
I now have an IPhone XR which is one of the latest models and on doing your last few updates, I still get the same message.

This app is total garbage now, one of the worse I have encountered in the past year and a half.
I wouldn’t recommend it to my worse enemy!

Only God knows what my mother would do, if she didn’t have my brother and myself to deal with her account, and was relying on this hopeless App!

Developer Response ,

Hi, we’re really sorry to hear that you’re still experiencing issues logging into our app and we’d love to fix this for you. It would be really useful if you could please email us at myapp@edfenergy.com with some extra details in order for us to investigate further. Thanks!

Information

Provider
EDF Energy PLC
Size
45.7 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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