EDF UK 4+

The old app was unbelievably bad. It was slow, crashed constantly and was just plain difficult to use. Even it’s only useful purpose, meter readings, sometimes didn’t work, meaning I got an estimated bill despite submitting readings.

This update, though a (extraordinarily) long time coming, is desperately needed. I like to use mobile apps to manage all of my bills and financial matters for convenience over a desktop or laptop computer and to avoid the chronic problem of excessive wait times when calling to speak to a (usually) foreign call centre.

Sadly, my experience of these wait times, combined with the disastrous edf app that was half a decade out of date, led me to leave for a competitor with a better customer service offering. But I forgot to delete the app, which is how I came to write this review when I saw that an update was available. I’ve had a quick look, though I don’t have a live account any more, I’m still able to view my old one and it appears to be a million times better in every metric. Better late than never I suppose.

Hi, thank you for taking the time to re-review our app and leave valuable feedback, we really appreciate it! We are sorry to hear that the previous app experience lead to you leaving us as a customer. We are pleased to hear you like the new app and we have even more features on the way very soon! Hopefully this may entice you to come back to us, if you would like a quote, please visit our website or contact our Live Chat team 24/7.

Magnification for submitting action back to text has become invisible because white ticks on white background. Please take a look at your app again please

I am resending this text again which I had sent on the 2nd of February 2023

I have found a bug in your app only can be found after submitting reading the meter reading

The app then ask for a preview to be submitted know this is where the problem lies. The header is normal. Black text on white background while the subject box. The main box is white Text on white background

I have a suggestion on how to improve your app, even further for a sample five days after submitting the reading

By pressing a refresh button on the latest calculations on a customers tariff

Can be shown just under the new meter reading
As

This is your new monthly tariff based on your current submitted reading

I believe it’s be a great personal aid to all customers

If this was shown live on the app

Just under the newly submitted reading

From Alan

Hi, thanks for your review. Could you send us screen shots of the issue identified to myapp@edfenergy.com. Thanks

Over 14 months ago my smart gas meter stopped transmitting the readings. I have been asked many times by EDF to give a manual reading which I have done. After many complaints to try & get my meter fixed or replaced I still have a none functioning meter which I now cannot read due to failing eyesight so I have to get help to read it & I have no reading on my in-house device & therefore I cannot manage my consumption of gas but I have made changes to reduce it. After this amount of time during which I have still been charged the daily rate for maintenance I expect this job to be done especially since engineers were booked to do it earlier this year but failed to arrive dispute a phone call to tell me they would be with me in 20 minute’s. All in all EDF are full of talk but cannot do the walk, the simple task of renewing the meter would solve their & my problem but it seems that EDF are just too stupid to see it & to arrogant to care about the customer.

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