Manage your EDF account

EDF Energy

Designed for iPhone

    • Free

iPhone Screenshots


Managing your energy is simple with our EDF app.

• Register for or log into your online account
• Use Face ID or Touch ID to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things you use in your home
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

What’s New

Version 12.0.10852

We regularly update our app in order to bring you the best experience. In this update you’ll find:
- Bug fixes and performance improvements

Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app.

Ratings and Reviews

4.5 out of 5
109.7K Ratings

109.7K Ratings

Christopher Stott ,

Massive improvement

The old app was unbelievably bad. It was slow, crashed constantly and was just plain difficult to use. Even it’s only useful purpose, meter readings, sometimes didn’t work, meaning I got an estimated bill despite submitting readings.

This update, though a (extraordinarily) long time coming, is desperately needed. I like to use mobile apps to manage all of my bills and financial matters for convenience over a desktop or laptop computer and to avoid the chronic problem of excessive wait times when calling to speak to a (usually) foreign call centre.

Sadly, my experience of these wait times, combined with the disastrous edf app that was half a decade out of date, led me to leave for a competitor with a better customer service offering. But I forgot to delete the app, which is how I came to write this review when I saw that an update was available. I’ve had a quick look, though I don’t have a live account any more, I’m still able to view my old one and it appears to be a million times better in every metric. Better late than never I suppose.

Developer Response ,

Hi, thank you for taking the time to re-review our app and leave valuable feedback, we really appreciate it! We are sorry to hear that the previous app experience lead to you leaving us as a customer. We are pleased to hear you like the new app and we have even more features on the way very soon! Hopefully this may entice you to come back to us, if you would like a quote, please visit our website or contact our Live Chat team 24/7.

Problem, solver 007 ,

Great app for easy reading just pop it in then 5 days you’re in control

Magnification for submitting action back to text has become invisible because white ticks on white background. Please take a look at your app again please

I am resending this text again which I had sent on the 2nd of February 2023

I have found a bug in your app only can be found after submitting reading the meter reading

The app then ask for a preview to be submitted know this is where the problem lies. The header is normal. Black text on white background while the subject box. The main box is white Text on white background

I have a suggestion on how to improve your app, even further for a sample five days after submitting the reading

By pressing a refresh button on the latest calculations on a customers tariff

Can be shown just under the new meter reading

This is your new monthly tariff based on your current submitted reading

I believe it’s be a great personal aid to all customers

If this was shown live on the app

Just under the newly submitted reading

From Alan

Developer Response ,

Hi, thanks for your review. Could you send us screen shots of the issue identified to myapp@edfenergy.com. Thanks

annoyed from Runcorn ,

Poor service

Over 14 months ago my smart gas meter stopped transmitting the readings. I have been asked many times by EDF to give a manual reading which I have done. After many complaints to try & get my meter fixed or replaced I still have a none functioning meter which I now cannot read due to failing eyesight so I have to get help to read it & I have no reading on my in-house device & therefore I cannot manage my consumption of gas but I have made changes to reduce it. After this amount of time during which I have still been charged the daily rate for maintenance I expect this job to be done especially since engineers were booked to do it earlier this year but failed to arrive dispute a phone call to tell me they would be with me in 20 minute’s. All in all EDF are full of talk but cannot do the walk, the simple task of renewing the meter would solve their & my problem but it seems that EDF are just too stupid to see it & to arrogant to care about the customer.

Developer Response ,

Hi, thanks for taking the time to leave a review. Please be aware the review is to be based around the app and features. If you need assistance with your account please connect to our Social Media team via Facebook/ Twitter.

App Privacy

The developer, EDF Energy, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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