EDF UK

Name: EDF UK
Rating: 4.6 (169161 reviews)
Author: EDF Energy

Manage your EDF account

Only for iPhone

Free · Designed for iPhone

169K Ratings
Ages

4+
Years
Category

Utilities
Developer

EDF Energy
Language

EN
English
Size

71.1
MB

iPhone

With the EDF app, staying on top of your energy account has never been simpler. EASY ACCESS • Login details: Already use MyAccount? That's great, use the same details to start using the EDF app • Speedy secure login with Face ID or Touch ID • Multiple properties: Easily toggle between multiple accounts or properties SIMPLE ACCOUNT MANAGEMENT • Account details: From checking your balance to seeing your tariff; It’s all here, in one place • Sending us your meter reading couldn’t be easier: There’s even a handy built-in torch for those dark cupboards! • Updating your tariff: Compare and change in just a few taps • View bills and emails: Lost a bill or can’t find an email? No worries, access them all here • Help and FAQs: Got a question? Find answers fast in our Help pages and FAQs • Home moves made easy: We know moving can be stressful. That’s why we’ve taken some of the stress out with a quick, simple Moving Home form • Refer a friend from the app – get rewarded! It’s a win-win. PAYMENTS AND DIRECT DEBITS • Paying your bill: Make a payment in as little as just 3 clicks! • Setting up a Direct Debit: Take the hassle out of bills — set up a Direct Debit easily in the app • Manage your Direct Debit with ease: Change your amount, payment date and bank details when you need to PAY AS YOU GO • Check your meter balance on the go: Keep track anytime, anywhere • Top up in seconds: Quick and hassle free! • Stay topped up automatically: With Auto top-ups, you choose how much credit to add and when — and we'll do the rest • View your top-up history • iOS widget: Your energy balance, right on your home screen TRACK YOUR ENERGY USAGE WITH ENERGY HUB • Detailed insights: 30-minute energy breakdowns give you everything you need to stay on top of your usage • Multi-rate meter? Energy Hub shows your peak vs off-peak usage, helping you plan and save • Energy Hub perks: Earn free energy with our Sunday Saver challenge! Check Energy Hub for terms and details • Curious where your energy goes? Heating, cooking, appliances – see it all in ‘My Breakdown’ ELECTRIC VEHICLES • On one of our EV tariffs? Check out Smart Charging in the app and start saving even more! • All things charging: Keep on top of your charging schedule and update your smart charging settings right in the app

Ratings & Reviews

4.6

out of 5

169K Ratings

Massive improvement
14/05/2019

Christopher-1984
The old app was unbelievably bad. It was slow, crashed constantly and was just plain difficult to use. Even it’s only useful purpose, meter readings, sometimes didn’t work, meaning I got an estimated bill despite submitting readings.This update, though a (extraordinarily) long time coming, is desperately needed. I like to use mobile apps to manage all of my bills and financial matters for convenience over a desktop or laptop computer and to avoid the chronic problem of excessive wait times when calling to speak to a (usually) foreign call centre.Sadly, my experience of these wait times, combined with the disastrous edf app that was half a decade out of date, led me to leave for a competitor with a better customer service offering. But I forgot to delete the app, which is how I came to write this review when I saw that an update was available. I’ve had a quick look, though I don’t have a live account any more, I’m still able to view my old one and it appears to be a million times better in every metric. Better late than never I suppose.

Developer Response
Hi, thank you for taking the time to re-review our app and leave valuable feedback, we really appreciate it! We are sorry to hear that the previous app experience lead to you leaving us as a customer. We are pleased to hear you like the new app and we have even more features on the way very soon! Hopefully this may entice you to come back to us, if you would like a quote, please visit our website or contact our Live Chat team 24/7.
Massive improvement
14/05/2019

Christopher-1984

The old app was unbelievably bad. It was slow, crashed constantly and was just plain difficult to use. Even it’s only useful purpose, meter readings, sometimes didn’t work, meaning I got an estimated bill despite submitting readings.This update, though a (extraordinarily) long time coming, is desperately needed. I like to use mobile apps to manage all of my bills and financial matters for convenience over a desktop or laptop computer and to avoid the chronic problem of excessive wait times when calling to speak to a (usually) foreign call centre.Sadly, my experience of these wait times, combined with the disastrous edf app that was half a decade out of date, led me to leave for a competitor with a better customer service offering. But I forgot to delete the app, which is how I came to write this review when I saw that an update was available. I’ve had a quick look, though I don’t have a live account any more, I’m still able to view my old one and it appears to be a million times better in every metric. Better late than never I suppose.
Developer Response 16/05/2019
Hi, thank you for taking the time to re-review our app and leave valuable feedback, we really appreciate it! We are sorry to hear that the previous app experience lead to you leaving us as a customer. We are pleased to hear you like the new app and we have even more features on the way very soon! Hopefully this may entice you to come back to us, if you would like a quote, please visit our website or contact our Live Chat team 24/7.
vanishingly scarce customer services
28/09/2023

applecarefoedf
First of all , this used to be a simple app to report meter readings , instantly give you the amount of your new bill and check on previous bills . However , this time , enter meter readings and the app doesn’t show the amount of your new bill anymore . EDF are hardly in administration , so to hear a recorded message that ALL of their customer service team are working from home - confirmed by the sound of their background T.Vs and children is one thing . But the other thing - since EDF is such a major player in the energy market , is just how thin on the ground and amateur their customer service has become . The at home advisor asks you ( again ) for account details you already gave to get through to telephone customer services , then says they can’t see on their system how much your bill will be - since they’re working from home they don’t have that system access . It’s really no customer service at all . Date of review 28 th Sept ‘ 23 . Four days later no bill , no update to the app . and speak with another EE customer services rep . They take 10 minutes to ‘ pull up my account ‘ only to say the bill hasn’t been created and she must do this manually . How is it taking them 10 minutes to ‘ pull up ‘ my account ? I put it to her there must be a system error , but she would offer no explanation .

Developer Response
Hi. Thanks for your review. We'll only generate a bill on the back of a meter reading if your account is in it's billing window. We've not made any recent changes to this process. As for your customer service related query we ask that you speak to our customer services team on WhatsApp 07480802942 or SMS 07481341928 who will be more than happy to log this feedback for you. This platform relates to App feedback only. Thanks
vanishingly scarce customer services
28/09/2023

applecarefoedf

First of all , this used to be a simple app to report meter readings , instantly give you the amount of your new bill and check on previous bills . However , this time , enter meter readings and the app doesn’t show the amount of your new bill anymore . EDF are hardly in administration , so to hear a recorded message that ALL of their customer service team are working from home - confirmed by the sound of their background T.Vs and children is one thing . But the other thing - since EDF is such a major player in the energy market , is just how thin on the ground and amateur their customer service has become . The at home advisor asks you ( again ) for account details you already gave to get through to telephone customer services , then says they can’t see on their system how much your bill will be - since they’re working from home they don’t have that system access . It’s really no customer service at all . Date of review 28 th Sept ‘ 23 . Four days later no bill , no update to the app . and speak with another EE customer services rep . They take 10 minutes to ‘ pull up my account ‘ only to say the bill hasn’t been created and she must do this manually . How is it taking them 10 minutes to ‘ pull up ‘ my account ? I put it to her there must be a system error , but she would offer no explanation .
Developer Response 28/09/2023
Hi. Thanks for your review. We'll only generate a bill on the back of a meter reading if your account is in it's billing window. We've not made any recent changes to this process. As for your customer service related query we ask that you speak to our customer services team on WhatsApp 07480802942 or SMS 07481341928 who will be more than happy to log this feedback for you. This platform relates to App feedback only. Thanks
App needs updating!
04/06/2022

Janibani H
When I first started using this app, for the first few months, I thought it was great! But now for the last 2 months or more, it won’t let me pay for Gas or Electric on the app, so I’ve had to revert to going to the shops with my cards. In the last two weeks, my cards have also not worked in the shops? So contacted EDF to explain, Through no fault of my own, I am unable to pay for any energy, as neither the or my cards are working? EDF kindly put £35 on from their end a week ago & told me they would send me new cards? Obviously, I’m still waiting for the cards to arrive? So still unable to top up my meters or even pay back the £35. I’m guessing it’s not just the app that’s broken here? I don’t like debt in my name whether it’s only £35 or not! & what happens when that runs out in a few days? More borrowing from you? No thanks I’d like to be able to pay for my energy without being in debt to you. Please get the app & the card situation sorted out asap!

Developer Response
Please send us a WhatsApp to 07480802942 or an SMS to 07481341928 and our customer service team can look into this for you
App needs updating!
04/06/2022

Janibani H

When I first started using this app, for the first few months, I thought it was great! But now for the last 2 months or more, it won’t let me pay for Gas or Electric on the app, so I’ve had to revert to going to the shops with my cards. In the last two weeks, my cards have also not worked in the shops? So contacted EDF to explain, Through no fault of my own, I am unable to pay for any energy, as neither the or my cards are working? EDF kindly put £35 on from their end a week ago & told me they would send me new cards? Obviously, I’m still waiting for the cards to arrive? So still unable to top up my meters or even pay back the £35. I’m guessing it’s not just the app that’s broken here? I don’t like debt in my name whether it’s only £35 or not! & what happens when that runs out in a few days? More borrowing from you? No thanks I’d like to be able to pay for my energy without being in debt to you. Please get the app & the card situation sorted out asap!
Developer Response 17/06/2022
Please send us a WhatsApp to 07480802942 or an SMS to 07481341928 and our customer service team can look into this for you
Useless!
09/07/2024

PSBTE
The most recent version on my iPad has now changed so that it can only be viewed in a small iPhone-sized window with the application bar stuck over it which means I cannot use any of the functions through the icons at the bottom making it completely useless for me.I have contacted EDF about similar issues to this in the past and they have never listened before so I doubt anything will change. It means I will have to go back to the web page which at least you can do more with than the (already) poor app.UPDATEAfter a so-called 'upgrade' to the app, my account name, which they have always got wrong despite repeated attempts to correct it, has changed again, and it is still incorrect, plus the meter readings now weirdly have a decimal point at the end and a five character number after it which means nothing to me. The technical staff at EDF are the worst of the worst and I am not wasting my time again to complain to them. I am only writing this to warn others of my experience and their complete unprofessionalism and lack of proper customer service. Needless to say I have now deleted the app. At least the website shows correct meter readings, even if my account name is still incorrect on there!

Developer Response
Thanks for reaching out. I'm really sorry to hear you're having trouble viewing your details on the app - definitely sounds like something we can fix if you're still experiencing the same problem? Please drop us an email with attached screenshots and your EDF account number/s to myapp@edfenergy.com - happy to take a look for you. Thanks
Useless!
09/07/2024

PSBTE

The most recent version on my iPad has now changed so that it can only be viewed in a small iPhone-sized window with the application bar stuck over it which means I cannot use any of the functions through the icons at the bottom making it completely useless for me.I have contacted EDF about similar issues to this in the past and they have never listened before so I doubt anything will change. It means I will have to go back to the web page which at least you can do more with than the (already) poor app.UPDATEAfter a so-called 'upgrade' to the app, my account name, which they have always got wrong despite repeated attempts to correct it, has changed again, and it is still incorrect, plus the meter readings now weirdly have a decimal point at the end and a five character number after it which means nothing to me. The technical staff at EDF are the worst of the worst and I am not wasting my time again to complain to them. I am only writing this to warn others of my experience and their complete unprofessionalism and lack of proper customer service. Needless to say I have now deleted the app. At least the website shows correct meter readings, even if my account name is still incorrect on there!
Developer Response 26/06/2024
Thanks for reaching out. I'm really sorry to hear you're having trouble viewing your details on the app - definitely sounds like something we can fix if you're still experiencing the same problem? Please drop us an email with attached screenshots and your EDF account number/s to myapp@edfenergy.com - happy to take a look for you. Thanks

We regularly update our app in order to bring you the best experience. In this update you'll find: Bug fixes and performance improvements Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app.

Version 12.567.19575

29/12/2025

Data Linked to You

The following data may be collected and linked to your identity:
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- Usage Data
- Diagnostics
- Other Data

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