Joggo - Run Tracker & Coach 4+

Great training plans
Used it for half marathon and full
Although injury prevented me from competing in the full the initial plan I used for the half marathon was easy to follow with effective breakdowns for the types of training
Would recommend and use again for my next race

Hello.

Thank you for taking the time to leave us such thoughtful feedback! :)

If you need our consultation or assistance - do not hesitate to contact us at hello@joggo.run

Have a great day, and stay hydrated!
Joggo Team

They won’t send you a reminder that they’re going to take a payment. And if you’d already deleted the app (like I had because I want using it), it won’t be at the forefront of your mind. Their T&Cs set out the user’s responsibility, so bad luck me. But what they don’t seem to understand is how to incentivise users to use (and like) the app and how it’s more expensive to gain a customer than keep one. I won’t be returning or recommending it. It was sold as an app to help habit formation but the nagging reminders to use it (which I wanted!) stopped if you didn’t use it for a few days. So I didn’t use it. And now I’ve paid for another year not to use it. [In fairness, they’ve since processed a 50% return. But I still feel annoyed that they don’t have confidence enough in their product to send me a payment reminder.] Nearly all apps remind you and some even have a policy not to charge by default. Balance just gave a free year and won’t even renew because they don’t want to be that guy. Balance gets it.

Hello there,

We are sorry to hear that you had a negative experience with our Joggo app. We appreciate your feedback and understand your frustration about not receiving a payment reminder. We apologize for any inconvenience caused and take your feedback seriously as we continue to improve our app.

We understand the importance of incentivizing users to use and like our app, and we are constantly working to provide a positive user experience. We are glad to hear that we were able to process a 50% return for you, but we want to ensure that you are fully satisfied with our product.

If you have any further questions or concerns, please do not hesitate to contact us at hello@joggo.run. We are always here to help and are committed to providing the best experience possible for our users.

Thank you for taking the time to share your thoughts with us.

Best regards,
Joggo team

Am liking the app as a novice runner and the 2 weekly focus is helping me to push myself while focusing on near term objectives. Am now level 6 looking forward to app support for building my capacity and capability.

A couple of niggles, calories, distance are not recorded on treadmill. Syncing to apple health is dual counting all my runs also recorded on watch so I had to go through and delete all the Joggo runs which have no data and stop you from writing data to Health, Your app doesn’t give me any useful bio feedback so am using other apps for that. No help on progress on my form. So the only value add I’m getting are the 2-weekly plans . I can therefore see myself outgrowing your app and shopping around for “more” until your app has more features

Hello,

Thank you for sharing your feedback with us. We're glad to hear that you're finding value in the app's two-weekly focus and that it's helping you push yourself. We're sorry to hear about the issues you've encountered with treadmill recording, syncing to Apple Health, and the lack of biofeedback and progress tracking on form. We're continuously working to improve our app and appreciate your patience and understanding as we strive to address these concerns. Your feedback will certainly help us in our efforts to enhance the app's features and functionality. If you have any further questions or suggestions, please don't hesitate to reach out to us.

Best regards,
Joggo Team