JustPark Parking 4+

The best parking locating and booking app!

I was pretty hesitant to use JustPark initially as it just seemed a little too convenient and slick. But I had no need to worry. The spaces are accurately listed, prices reasonable, customer service responsive and space owners decent. The reviews of the spaces within the app itself are also great aids when booking, helping you judge whether your car will fit, if the space is easy to find, and the locality of it.

I would recommend that when you first book a new space that you haven’t used before that you arrive with plenty of time to find it but also if you are super unfortunate and have a problem, there’s plenty of time for JustPark/the space owner to help resolve it.

Worst app ever

So on holiday in Dorset and all of the car parks you can pay using this app, great I thought. 1st time I try to use I get a message saying that my car isn’t my car and would not let me book. Emailed support who confirmed issue with the app and an update would be out, which to be fair it was later that day. So the next day we are somewhere else and this time the app does work, I book and pay for parking, it confirms and I even get an email confirmation. BUT 2 hours after parking there I get an email saying there was a problem with my payment and my booking is cancelled, what? I check ApplePay which confirms payment made and it is also showing on my online bank statement already, so no issues at my end. Again I email support and get told that they are having problems processing payments and I should receive a refund within the next 4 days so can I please re-book and pay again for the time I had parked earlier that day. Really? So pay again when their systems aren’t working despite already being debited and before any refund comes back? Sorry money back 1st as until that happens I have paid for my parking and good luck trying to issue a parking ticket!

Developer Response ,

Hello there, I am sorry to hear you've had issues with our app. We previously found a bug in our app relating to the problem you'd experienced. Apologies for any inconvenience caused but the issue should be now fixed.

Awfully designed app

Just received a parking ticket after parking in a location last Saturday. I paid via the app for 3 hours while I was doing some university work however, my stay ended up being slightly longer and I tried to extend my parking 10 minutes prior to the expiry time, the app continued to say “payment failed due to car park already being full” bare in mind I was already parked in that car park. I continuously tried to pay for parking several times however it still said the payment had failed because the car park was full or that my connection was bad. I was interrupted from my study as I frantically had to rush back to the car park, I arrived about 30 minutes after my expired time. I have sent a form to dispute this parking fine as it was due to the awfully designed app in allowing me to comply with the statute and pay for my intended extended parking. I will never use any car park that uses this app ever again. I do not recommend this to anybody unless you want to be robbed due to their evil tactical tricks that use so that you are unable to extend your stay. Wouldn’t even rate this 1 star.

Developer Response ,

Hi there, thanks for your feedback! We're very sorry to hear you have received a Parking Charge Notice. If you have filled in the provided form we should be able to advise further shortly, but if you have any further details regarding the issues experienced with the app please let us know via https://help.justpark.com/hc/en-gb/requests/new. Thank you.