JustPark Parking

Name: JustPark Parking
Rating: 4.8 (28899 reviews)
Author: JustPark Parking Ltd

Find & pay for parking

Free

29K Ratings
Ages

4+
Years
Category

Travel
Developer

JustPark Parking Ltd
Language

EN
+ 1 More
Size

121.9
MB

JustPark: Book Parking in Seconds Join over 13 million UK drivers already using JustPark, the fastest way to find, book, and pay for parking. From private driveways to city centre car parks, guarantee your space before you leave the house. We’re proud to partner with the National Parking Platform (NPP) to make parking more accessible, transparent, and convenient for all drivers. PARK • Access 100,000+ reservation parking spaces nationwide • Book driveways, car parks & exclusive private spaces • Flexible stays: from 10 minutes to a whole month • Find parking near train stations, stadiums, airports & more RELAX • Say goodbye to parking stress with a guaranteed space • Extend your stay instantly if your plans change through the app • Manage bookings, add vehicles & save receipts all in-app • Have an empty parking space? Earn money managing bookings directly in JustPark Download JustPark today and make every journey simpler & stress-free. JustPark: Smarter Parking. Official NPP Partner.

Ratings & Reviews

4.8

out of 5

29K Ratings

Useless in real life
3 Oct

Trx2010
The app looks good but useless in real life. First it needs a good internet connection, which you don’t have at many car parks, or you can’t do anything on it. Then if you are the car park and need to know the location number so you can book in, you can search and find the car park by location name but it doesn’t tell you what it’s location number is. So you have to hunt round the car part to find it which in bad weather especially is not good. You can try to find it on the listed nearest car parks but today when I went into the shopping centre to get a signal it gave all the local car parks to choose from except the one I was next to. Then when you finally have the number and a signal it won’t allow you to backdate the parking to when you arrived. And if you choose the earliest time it will allow, it then auto-recalculates the stay from that time not your arrival time, giving the wrong time and amount. Given that the car park I was in today uses ANPR when you arrived and leave on top of all the above, it can’t join up the dots to automatically log your arrival and departure times, calculate the parking charge and charge it to your stored payment method. Bottom line it’s easier and quicker in many situations to ignore the app and just go pay at a machine.

Developer Response
We're sorry to hear you've had some difficulties using the app - we will pass this thorough feedback along to our Engineering team. If you do continue to experience any issues like this, please send us more details to feedback@justpark.com and we can look into this further and assist you.
Useless in real life
3 Oct

Trx2010

The app looks good but useless in real life. First it needs a good internet connection, which you don’t have at many car parks, or you can’t do anything on it. Then if you are the car park and need to know the location number so you can book in, you can search and find the car park by location name but it doesn’t tell you what it’s location number is. So you have to hunt round the car part to find it which in bad weather especially is not good. You can try to find it on the listed nearest car parks but today when I went into the shopping centre to get a signal it gave all the local car parks to choose from except the one I was next to. Then when you finally have the number and a signal it won’t allow you to backdate the parking to when you arrived. And if you choose the earliest time it will allow, it then auto-recalculates the stay from that time not your arrival time, giving the wrong time and amount. Given that the car park I was in today uses ANPR when you arrived and leave on top of all the above, it can’t join up the dots to automatically log your arrival and departure times, calculate the parking charge and charge it to your stored payment method. Bottom line it’s easier and quicker in many situations to ignore the app and just go pay at a machine.
Developer Response 6 Oct
We're sorry to hear you've had some difficulties using the app - we will pass this thorough feedback along to our Engineering team. If you do continue to experience any issues like this, please send us more details to feedback@justpark.com and we can look into this further and assist you.
Horrible app and customer service
15/11/2024

WarnerBroo
Where to begin, horrible customer service with vindictive and discriminatory staff. Was approached to help market their app and say good things about them since I had over 3000 guest in the span of 6 months, i humbly declined because I didn’t see anything good about the app to talk about not even a monetary incentive was offered. Just for my account to be put on hold(snooze)I tried reaching out countless times to be ignored and then contacted on what’s app just to be berated by a staff (loads of vulgar language used and it’s funny cos I only had a correspondence with a lee andra when I called customer service) was then asked to provide the deeds to my house to release my account( I know a scam when I hear it). Then they came up story a guest got a ticket which may be true or not but if I have had 3000+ guest with 5 star customer review and 2 guests got a ticket don’t you think that’s odd (which I investigate to find out guest didn’t read parking description and parked in a diff spot then go fined but I degrees because I have moved on to a diff app. Have passed on my info to my lawyer as also had money disappear from my account with no explanation.So here is my verdict don’t use this app more trouble than it’s worth, anything else is better than this app (need to be taken off App Store if am honest purely because I also think they sell your details/info to a 3rd party)

Developer Response
Hi there - we're sorry to hear you've had a bad experience. Earnings withdrawn usually take between 3-5 working days (but it can take up to 10, depending entirely on your bank). If you are still awaiting these, please send us the details to help@justpark.com and we can look into that for you.
Horrible app and customer service
15/11/2024

WarnerBroo

Where to begin, horrible customer service with vindictive and discriminatory staff. Was approached to help market their app and say good things about them since I had over 3000 guest in the span of 6 months, i humbly declined because I didn’t see anything good about the app to talk about not even a monetary incentive was offered. Just for my account to be put on hold(snooze)I tried reaching out countless times to be ignored and then contacted on what’s app just to be berated by a staff (loads of vulgar language used and it’s funny cos I only had a correspondence with a lee andra when I called customer service) was then asked to provide the deeds to my house to release my account( I know a scam when I hear it). Then they came up story a guest got a ticket which may be true or not but if I have had 3000+ guest with 5 star customer review and 2 guests got a ticket don’t you think that’s odd (which I investigate to find out guest didn’t read parking description and parked in a diff spot then go fined but I degrees because I have moved on to a diff app. Have passed on my info to my lawyer as also had money disappear from my account with no explanation.So here is my verdict don’t use this app more trouble than it’s worth, anything else is better than this app (need to be taken off App Store if am honest purely because I also think they sell your details/info to a 3rd party)
Developer Response 15/07/2024
Hi there - we're sorry to hear you've had a bad experience. Earnings withdrawn usually take between 3-5 working days (but it can take up to 10, depending entirely on your bank). If you are still awaiting these, please send us the details to help@justpark.com and we can look into that for you.
Functionality Issues could cost you money!!
27/11/2023

spankPlank
This app has cost me £105 in the last six weeks. Firstly, whilst attempting to pay for a car park at £4.50, the app became slow and unresponsive resulting in me tapping the pay now icon a few times until it confirmed I had paid. I later discovered I’d paid four times. I requested my money back due to the functionality issue and I discovered they simply gave me £20 of car parking for that same car park as one continuous period. I had never even gone back to the car park so I basically lost that money and they kept it for something I never even received. Then I went on the app to park at fistral car park on fistral headland. As I dragged out the map and tapped it, fistral car park headland road appeared so I clicked on it and paid. I then received a parking charge for £85 because I’d selected the wrong car park which was one bay away but with similar address features. I lost my appeal and am now £105 out of pocket due to the functionality issues with it. Of course they were uninterested in helping me. BEWARE using this App. Do not trust it and check and double check every aspect. Don’t keep clicking on pay icon if the screen hasn’t responded and be careful you select the correct car park as your loyalty and good intent counts for nothing with any of these people

Developer Response
Hi there, we're sorry to hear about this difficulties you've recently experienced. If you have been overcharged we can assist with reimbursement, please just send us the full details via help@justpark.com. Thank you.
Functionality Issues could cost you money!!
27/11/2023

spankPlank

This app has cost me £105 in the last six weeks. Firstly, whilst attempting to pay for a car park at £4.50, the app became slow and unresponsive resulting in me tapping the pay now icon a few times until it confirmed I had paid. I later discovered I’d paid four times. I requested my money back due to the functionality issue and I discovered they simply gave me £20 of car parking for that same car park as one continuous period. I had never even gone back to the car park so I basically lost that money and they kept it for something I never even received. Then I went on the app to park at fistral car park on fistral headland. As I dragged out the map and tapped it, fistral car park headland road appeared so I clicked on it and paid. I then received a parking charge for £85 because I’d selected the wrong car park which was one bay away but with similar address features. I lost my appeal and am now £105 out of pocket due to the functionality issues with it. Of course they were uninterested in helping me. BEWARE using this App. Do not trust it and check and double check every aspect. Don’t keep clicking on pay icon if the screen hasn’t responded and be careful you select the correct car park as your loyalty and good intent counts for nothing with any of these people
Developer Response 29/11/2023
Hi there, we're sorry to hear about this difficulties you've recently experienced. If you have been overcharged we can assist with reimbursement, please just send us the full details via help@justpark.com. Thank you.
Bad parking experience overall and not a professional customer service dealing with complaints
03/12/2024

Yahia.Kheder
I’d like to describe my own experience using the app recently. I’ve started recently using JustPark app to book parking spots when I travel for work and personal travels. I’ve had an unpleasant parking experience twice. The first when I got a PCN ticket despite paying and parking in the right space and the reason was the car park description wasn’t clear enough to say the spot is not fit for bigger sports cars. Tried to call the JustPark help line to find another fit alternative space but with no luck and ended with the PCN ticket in the morning. After emails and communication with the team, they liked to use the escape route and not to help, claiming that its my issue and responsibility. Shame!. The second when I booked another space in Oxford city to be surprised that the spot is a hole of mud on the curb doesn’t fit to park a car. Then got more shocked to find one of the neighbours have put a pile of rubbish cartage on front of my car. Again, talked and emailed just park about the incident with images evidence but never heard back from them or tried to help with the issue. I’ve got evidence for all of what I described to prove my claims. Overall, I don’t think I’d recommend the app to anyone genuinely.

Developer Response
Hi Yahia - we're sorry to hear this. We have advised regarding the received fine but apologies if this was not clear. In regards to your second booking, it appears your email to us received an automated response. I can confirm the booking has now been refunded in full and should arrive back within 2-10 working days. I do hope this helps.
Bad parking experience overall and not a professional customer service dealing with complaints
03/12/2024

Yahia.Kheder

I’d like to describe my own experience using the app recently. I’ve started recently using JustPark app to book parking spots when I travel for work and personal travels. I’ve had an unpleasant parking experience twice. The first when I got a PCN ticket despite paying and parking in the right space and the reason was the car park description wasn’t clear enough to say the spot is not fit for bigger sports cars. Tried to call the JustPark help line to find another fit alternative space but with no luck and ended with the PCN ticket in the morning. After emails and communication with the team, they liked to use the escape route and not to help, claiming that its my issue and responsibility. Shame!. The second when I booked another space in Oxford city to be surprised that the spot is a hole of mud on the curb doesn’t fit to park a car. Then got more shocked to find one of the neighbours have put a pile of rubbish cartage on front of my car. Again, talked and emailed just park about the incident with images evidence but never heard back from them or tried to help with the issue. I’ve got evidence for all of what I described to prove my claims. Overall, I don’t think I’d recommend the app to anyone genuinely.
Developer Response 05/12/2024
Hi Yahia - we're sorry to hear this. We have advised regarding the received fine but apologies if this was not clear. In regards to your second booking, it appears your email to us received an automated response. I can confirm the booking has now been refunded in full and should arrive back within 2-10 working days. I do hope this helps.

Long-term peace of mind We have loads of spaces available to book on a rolling monthly basis. This is a great way to save even more time and money on your commute. Only need a space for weekdays? No problem, we have special weekday pricing just for you.

Version 3.155.1

6 days ago

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What’s New

Version 3.155.1

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Data Linked to You

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