JustPark Parking 4+

I use it for no hassle parking in places I don’t know

Generally use the app as a non-league football fan. Many grounds are off the beaten track and it’s not always easy to work out whether you’ll be able to park without hassle or not if you’ve not been to that place before. Working on the basis that parking generally costs ‘X’, the app gives me a choice between chancing it for free, paying when I get there, or paying for a secure and convenient space. I’ve probably overpaid on a couple of occasions, so I won’t use certain spaces again, but that doesn’t take away from their convenience and value at the time. I see them as an investment in knowing better for the next time, and if somewhere I go does require me to pay for parking, I’ll have Just Park as a very good option.

Horrible app and customer service

Where to begin, horrible customer service with vindictive and discriminatory staff. Was approached to help market their app and say good things about them since I had over 3000 guest in the span of 6 months, i humbly declined because I didn’t see anything good about the app to talk about not even a monetary incentive was offered. Just for my account to be put on hold(snooze)
I tried reaching out countless times to be ignored and then contacted on what’s app just to be berated by a staff (loads of vulgar language used and it’s funny cos I only had a correspondence with a lee andra when I called customer service) was then asked to provide the deeds to my house to release my account( I know a scam when I hear it). Then they came up story a guest got a ticket which may be true or not but if I have had 3000+ guest with 5 star customer review and 2 guests got a ticket don’t you think that’s odd (which I investigate to find out guest didn’t read parking description and parked in a diff spot then go fined but I degrees because I have moved on to a diff app. Have passed on my info to my lawyer as also had money disappear from my account with no explanation.
So here is my verdict don’t use this app more trouble than it’s worth, anything else is better than this app (need to be taken off App Store if am honest purely because I also think they sell your details/info to a 3rd party)

Developer Response ,

Hi there - we're sorry to hear you've had a bad experience. Earnings withdrawn usually take between 3-5 working days (but it can take up to 10, depending entirely on your bank). If you are still awaiting these, please send us the details to help@justpark.com and we can look into that for you.

Functionality Issues could cost you money!!

This app has cost me £105 in the last six weeks. Firstly, whilst attempting to pay for a car park at £4.50, the app became slow and unresponsive resulting in me tapping the pay now icon a few times until it confirmed I had paid. I later discovered I’d paid four times. I requested my money back due to the functionality issue and I discovered they simply gave me £20 of car parking for that same car park as one continuous period. I had never even gone back to the car park so I basically lost that money and they kept it for something I never even received. Then I went on the app to park at fistral car park on fistral headland. As I dragged out the map and tapped it, fistral car park headland road appeared so I clicked on it and paid. I then received a parking charge for £85 because I’d selected the wrong car park which was one bay away but with similar address features. I lost my appeal and am now £105 out of pocket due to the functionality issues with it. Of course they were uninterested in helping me. BEWARE using this App. Do not trust it and check and double check every aspect. Don’t keep clicking on pay icon if the screen hasn’t responded and be careful you select the correct car park as your loyalty and good intent counts for nothing with any of these people

Developer Response ,

Hi there, we're sorry to hear about this difficulties you've recently experienced. If you have been overcharged we can assist with reimbursement, please just send us the full details via help@justpark.com. Thank you.