iPhone Screenshots

Description

We make shopping smoooth. Experience a better way to shop with everything you need in one app. Get personalised inspiration, exclusive deals and drops and collect the things you like in wish lists with price drop notifications. You can easily manage everything – from snoozing a payment to returning an item – right in the app.

GET PERSONALISED INSPIRATION.
Select what you’re interested in to get shopping tips in curated wish lists from our experts. From the latest trends, to interior design and the hottest gadgets right now.

ACCESS THE BEST DEALS AND DROPS.
Don’t overpay for the stuff you love. In the Klarna app you can browse weekly deals and discounts from leading retailers.

SAVE AND SHARE WHAT YOU LOVE.
Keep track of everything you want. Browse online stores, pin your favourites and share your saved items with friends.

GET PRICE DROP ALERTS.
Never pay full price again. Set up price drop alerts for your wish-listed items and be the first to know when they go on sale.

MANAGE YOUR PAYMENTS.
Shop on your own terms and pay as you like – now, later or in instalments. Get a complete overview of your purchases and pay them easily through the app. You can now pay a single instalment early for added convenience.

SNOOZE YOUR PAYMENTS.
If you need more time to make a payment, you can simply snooze any of your purchases directly in the app.

AVOID REMINDER FEES.
Never miss a payment and stay on top of your finances by activating push notification reminders.

MAKE HASSLE-FREE RETURNS.
Need to send something back? Report a return right in the app. We’ll pause your purchase so you don’t have to pay in the meantime.

TRACK YOUR DELIVERIES.
Get instant information on your purchases and track them from store to door.

ALL YOUR ORDERS IN ONE PLACE.
Love being organised? With the Klarna app you get a complete overview of all your purchases and payments.

STAY SAFE.
Shopping is thrilling enough without security risks. Our login is as simple as it is secure – with Face ID, Touch ID or PIN.

GET HELP WHEN YOU NEED IT.
Chat with our customer support whenever you need help. Or if you just want to give feedback. Everyone loves a compliment.

JOIN THE DARK SIDE.
The Klarna app is just as smoooth in dark mode if you prefer it.

What’s New

Version 21.14.102

All your shopping in one app. We have tweaked some details and made smoooth improvements on already smart features. Turn on automatic updates and you will never miss the latest and smooothest version.

Problems? No problems. Chat with us in the app and we'll help you!

Ratings and Reviews

4.9 out of 5
75K Ratings

75K Ratings

Houzz-lover ,

Useful and gets results, particularly for refunds

I rarely write a review but felt I had to in this case. I love the the Klarna app and being able to see and manage my purchases and payments with ease. I think their returns function which allows you to pause payments whilst returns are being processed is a brilliant idea. What has impressed me most though was their help in getting a refund from a particular retailer that I ordered from but for which goods never arrived, yet payment was taken for. I tried all avenues to contact said retailer for months (of which there were few and totally useless as you couldn’t speak to a human being direct. It was all chatbot so their stock answers didn’t help). I eventually realised I could raise an issue through Klarna. I didn’t expect any results as months had passed and it was outside of returns period for the retailer (it was lockdown so I had given the retailer time to get the goods to me before pursuing) yet I got a full refund processed for me via Klarna very quickly. Well done Klarna! Given the option, I always pay through Klarna now as I feel my purchases are more protected, as well as being able to benefit from all the useful features of its app.

Roxiee5 ,

LOVE Klarna but app needs a few changes!

I absolutely love Klarna and your company! It’s such an easy process buying through you. It’s helped me get the more expensive things without having to save. I think what you offer is amazing! Your app does need some tweaking though!
So firstly and most annoyingly. When I’m on a website through your site, when I click on a product I can’t click back to the list. I have to go to the menu again and search what I was looking at the look through the list again to where I’d got to! If I press the back button it takes me back to your home page! I’d then have to look up the company again and go through it all again! It’s very annoying and not enjoyable!
Also you need a “where to shop next/browse by store” button on your home page. You have to flick through those icons at the bottom to find your “where to shop next” tab. That’s annoying! When your on your list of companies, if you click on one then decide you don’t want that one. When you press back it takes you to your home page instead of back to the list where you were. So you have to go through the whole process again! Very frustrating!
If these little things were fixed, this would probably be my most used/preferred site!!

Roxie

lalalalal124859571109 ,

Worst customer service ever!

If I could give this app 0 stars then I would in a heartbeat. The way the app functions is nowhere near as good as Laybuy and Clearpay and the customer service is absolutely the worst I have ever received in any company. The customer service team are rude, ignorant and straight up LIE TO YOU. They don’t even try to go above and beyond for you, they do the bare minimum and then will leave the conversation halfway through your query. Still going back and forth with them now over a mistake THEY MADE and still yet to get an apology. I tried to make a complaint about another customer service correspondent and the one that I was speaking to told me that she would do it internally and I would receive an email about it which still has not happened and this is a serious complaint issue too. You may have a good experience with them but looking at other reviews here a lot of people are going through even worse than I have. Take Laybuy or Clearpay over Klarna ANYDAY OF THE WEEK; never had 1 single problem with Laybuy or Clearpay and I’ve been using them for longer than Klarna. Train your customer service team to at least not be straight up RUDE.

Developer Response ,

Good morning,

Firstly I'm so sorry to hear about the experience you've had with our customer services via our in-app chat.

Please reach out to us via a PM on Facebook or Twitter so we can look into the status of your complaint and the original issue that you got in touch with us about.

/Bruce

App Privacy

The developer, Klarna Bank AB, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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