Argos 4+

(1) Tried to purchase item three times and each time it bugs out, but doesn’t provide an error message, just takes you back to your basket.

(2) why are the delivery/collection options arranged in horizontal tabs? It’s a payment process and should be a vertical progression through options. It’s not immediately obvious where the delivery options are because of this layout.

(3) the screen is too busy during the order placement process. Try implementing a visible slide from one stage of the order placement process to the next, maybe collapse sections once they’re complete. Whole experience is a little disorientating.

I’m an NHS keyworker, this weekend i decided to order a new wardrobe as i’m decorating my room. The last thing i needed was added stress. I tried to order a wardrobe from the app and it wouldn’t let me as it kept showing a blank white screen. I then went online and placed an order, when i’d entered my bank details the system crashed and i didn’t receive an order number or an email, i checked my bank account and the money had been taken. I was furious when i saw this, i stayed on the live chat option for 2 hours and was never put through i then decided to call the number and it was just an automated message telling me that i should be refunded in 5 days. It’s just not good enough Argos, you’ve ruined my weekend and now i’m going to be worried sick about whether or not i will be refunded this is the LAST thing i needed during this time as i still have to work full time at the hospital. It’s just absolutely shocking and disgraceful

EDIT: i received the money back in my account in 2 days later. I just tried to buy it again and the same thing has happened. You have taken my money again and it’s come up as an error! I will never shop with you again.

Despite having an Argos card which was offering 12 months interest free I thought I would take advantage on that on purchasing a new item so sat in bed I decided to go through and work out what it was I wanted to buy I need to be disappointed by finding out the fact that when I went to make the purchase and use my card it seems Argos don't know my own card details despite sending me the card so they didn't automatically fill it in I went into the Argos card app and my details were in there but it doesn't show you what your card number is or any of the other details so the two apps don't speak to each other this is a big letdown in modern technology and put me off buying from Argos I could go downstairs later on and get my card but I shouldn't have to go for that kind of friction when you deal with a company that you signed in with they should know your card number about automatically filled that in you sorry Argos you lost a purchase.