The Range 4+

Signed up via the app and placed items in basket and then went to checkout. That’s when the issues started, first I was asked to add an address, which is expected, and then asked to confirm delivery option. Once the delivery option is confirmed it takes you back to the address page. So I confirm address again and it then asks for payment. I chose PayPal and it took me to the address page again. I chose address (for the third time) and it took me to the confirmation page. Although every section was ticked green, it would not allow me to proceed as the confirmation button was greyed out. As everything was green, I couldn’t see what the problem was. I gave up and bought items from a different company.

You can’t tap on anything in your basket to go back into the item/photos/details, etc. It’s so frustrating. If you want to look back at anything saved in your basket, you have to find the item via the search bar. It’s ridiculous having to scroll back through things just to find the item that’s already in your basket. Not only that but you can’t zoom in on any item. Tapping on any photo of any item does nothing. It’s all so backwards for an app. This just goes to show that developers don’t check the apps they get paid to develop because this is basic-level developing.

I wanted to order more of a flower wreath that I’d bought in store. I found them on the website and after putting in my delivery options about 20 times and the app emptying my basket and putting a random shower curtain in it (???) I eventually managed to pay. Only to then receive the wrong item. The product image on the website was incorrect and therefore I ordered 10 of something I didn’t want. I explained to three different people on the phone the situation to be told that the item I actually want is now out of stock. Lesson learned. Don’t shop with the Range unless it’s in store.