CeX: Tech & Games, Buy & Sell 4+

Yes it’s a great app, easy to browse and looks good. Inputting your voucher codes can be a very time consuming process on a phone though if you have several to use, so much so that I’ve had things in my basket go out of stock whilst I’ve been tapping the details in! Could we not get physical vouchers that could be scanned within the app?

One more slightly irritating thing that happens every time you sign in to the app is that it goes through the mini tutorial. This only takes a few seconds but it happens every time I sign in and can’t be skipped. It doesn’t detract much from a great app but surely it’s not necessary every time? Otherwise, an easy to use and excellent app!

Hi,

We appreciate you taking the time and giving us your feedback about our App.

To avoid misuse of vouchers, all the details have to manually entered when redeeming it online. But I will definitely share your idea about scanning the voucher through the App and also about the mini tutorial with team for their review.

If you need help with anything else, do write to us via https://bit.ly/2GzLD3O

Regards,
Vanessa

The app itself is solid as a shop. But it never remembers who you are from one day to the next. CEX tell you to reinstall the app if this happens, but that doesn’t help. Every time you start the app you have to go through the introduction of how to use the app. It never remembers your login details so you have to go through that process every time you open it. Has no copy/ paste at the login screen so you can’t save time on your details. The email reminders for items coming in stock rarely work. Went through my wishlist which is set up with email reminders yesterday and over two dozen items had been restocked and I’ve not been alerted about any of them.
CEX also needs to figure out something with their delivery charges because ordering multiple items and having to pay individual delivery charges on each item is ridiculous. You could buy 5 items that could be posted together for around £3.20 and end up paying 5x £1.95. It completely kills the idea of purchasing multiple low cost items as you end up paying way over the odds for them with the individual delivery charges. I get why they do it; because the items are at random stores. But that cost shouldn’t be passed on to the consumer.

Hey, your valuable feedback is really appreciated. Try uninstalling and reinstalling the app which should resolve the login issues as it could be due to the app not being on the latest version. However, if the issue persists, let us know via our support page here https://tinyurl.com/3hx9m7zp and we will be happy to help. Also, the items are sourced and delivered from different stores across the UK as per their availability so as per our policy, items valued up to £100 will incur a delivery charge of £1.95 per individual item. Any individual items purchased over the value of £100 does not incur a delivery charge.

-Jitendra

I Would Highly Not Recommend This Site ❌❗️, every item I have sold in the past has been a HUGE Price Drop, These People Just Want Money So A Couple Years Later, They Can Sell it for Stupid Cheap. Its Absolutely Stupid, You Guys Are Robbing People When They Want To Sell. You Guys Over Charge Every Single Item but Sell it for Cheap When it’s Not Relevant. E.g. I’m looking at a Nintendo Wii, You Sell it for £38 and Buy for Cash at £8 Isn’t that Ripping You Off?? Another is Xbox Series S You Sell it For £250 but Buy For Cash is £59 Because it’s Not Relevant? Please Fix This, You Should Sell It For The Same Price it’s Original Brought For. Never Buy or Sell this is a Very Bad Company.❌❌❌❌❌
I have sold dvds, ps3 games, ps2 games, ps vita, Xbox one console etc… you have sold to me much lower than it was Originally Brought For and it’s Utter Disgusting and Vile that You Would Sell Items For Way Cheaper Because it’s not Relevant? You guys are Robbing People when they want to sell, doesn’t matter if it’s been years it’s still the same product. Please Have Someone Check This Out. Please Sort it out, Please!!

Heya, We have an internal team who base our prices on the current market conditions and on the performance of the product. The prices also depend on factors such as demand and availability. Our prices can also change, sometimes daily, depending and we also offer a 24-month warranty on all items we sell (except consumables) however I'll definitely share your feedback with the relevant team and they shall look into this internally. -Robin