Loóna: Sleep Games & Stories 4+

I love everything about the sleepscapes. I like that I’m limited to one per night as it means I’ve integrated it into part of my routine and I can’t just blitz through them all in one sitting. It’s like it’s convinced my mind that once the sleepscape is finished, it’s time to fall asleep.
The one thing I don’t like is that you can’t choose which individual tracks you listen to on each of the 4 soundscape categories and you have to listen to what the app has decided.
I switch between the lo-fi beats and the calming thoughts categories but there are individual tracks in each of them that I’ve listened to before (there was a Outer Space one in the calming thoughts category that I’ve never had again since the first time I listened) and enjoyed but there’s no option to go back to them - you’re kind of just stuck with whatever track the app has decided to play.
You have the option to “favourite” it but that favourites the entire category rather than the individual track.
If you could pick from a selection of tracks in each category, this app would literally be perfect.

Hi Mmtips, thanks a million times for your insightful feedback. We'd like to share a little secret with you. The thing is that we're actually going to introduce the updated playlists in the upcoming update where you can listen to your favourite tracks separately and create your own 'Favourite' playlist. Take care

The subscription system is really bad. When you download the app you are straight away presented with a screen to start a free trial with full price of subscription being taken at the end of it. Once you go through that, set up your account and are ready to start enjoying your sleepscapes you are then presented with an offer for new users that gives you 50% off your first year’s subscription. This is obviously great offer and you would be a fool not to use it. Now this is where the issue starts; once you start your free trial no matter if you’re only on your first day, you’re no longer eligible for this discounted offer as according to the owner of this app you’re not seen as a new user anymore. This is really bad as I’m sure many people would like to purchase the membership at a lower price but are no longer able to do so because the the offer isn’t visible before you enter free trial period. I’ve contacted their customer service on a first day of using the app saying that I’m struggling to redeem the offer and I was told that I’m not eligible because I entered a trial period. I was sent a link to Ts&Cs where this is supposedly explained however the Ts&Cs doesn’t mention anything about any promotional offers being refused to users on trial. I’ve requested more detailed explanation from the team however no response.

App itself is great but the way the subscription system is build is super bad and customer service doesn’t seem very customer focused.

Hi @millie_rae, we are very sorry that Loóna experience🌙 was not soothing for you. We are constantly improving our subscription plans, actively listen to the feedback from our Loóna users, and on a continuous basis improving the app adding new pricing policies 💜 Please, do get in touch with us again at hello@loona.app putting APPLE R MILLIE RAE in the subject line and we will find the best subscription offer for you ✨