Designed by the beauty obsessed, for the beauty obsessed, the LOOKFANTASTIC App is home to over 600 premium beauty brands. The ultimate destination for all your beauty needs – from cosmetics and fragrance to electrical devices and wellness products – the app offers a rewarding shopping experience with page after page of the beauty world’s must-haves at your fingertips.
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All the Beauty you Love
Shop all your beauty favourites with our extensive selection of makeup, skincare, fragrance, bodycare, haircare and wellness treats, all in one place."
Bug fixes and performance improvements
Ratings and Reviews
Love, love and love
Ever since I bought their advent calendar last year, I’ve been absolutely hooked! Never have I ever been so into skincare before, but it’s made me realise how important it is to have some self care and me time. Constantly on the website looking for my new beauty fix to try. The website and descriptions are fab, and so far, their service has been second to none. Looking forward to this years advent calendar for sure - (Only relaxing time at Xmas and beats the choc ones, and that’s saying something thing!).
Don’t shop with lookfantastic
Don’t shop at lookfantastic- I spent over £250 with them in December for a parcel that wasn’t delivered, took until March for them to try and resolve it, and they’re refusing to refund me. May as well have put my money into thin air because I didn’t receive a single product from them. Their customer service is absolutely appalling- the worst online shopping experience I have ever had. Save yourself the trouble and shop with a different company.
Just for anyone reading these I’d like to point out that I’ve been asking lookfantastic to resolve this since December and it’s now March. I was also promised a refund twice in writing and told this was being processed and would be with my in 2-5 days. 2 weeks passed and I still had no refund. I contacted my bank who then told me this wasn’t the case and no refund was ever processed. Lookfantastic then told me they had changed their minds about refunding me. The package was not delivered, I have a 24hr concierge and got no email to confirm delivery and no signature was made to confirm delivery. They told me it was left in a “communal letterbox” which does not exist in the building I live in. It has clearly been delivered to the wrong building which I should have been refunded for in the first instance. They’ve essentially just stolen my money. The worst customer service experience I have ever had in my life. I should never have ordered from them.
Developer Response ,
Hi there. Thank you for your review and I am really sorry to hear of the experience you have received. Please can you contact through your online account asking for myself so I can look to resolve this for you? Kind regards, Tim.
Check their Twitter account and then Avoid them like the plague
If you want to be literally taken for an idiot as well as stolen from this is the place for you! Most frustrating and infuriating experience ever. Delivery never arrived and when I asked for my money back they wouldn’t refund me before investigating with the courier. Although the courier tracking kept saying 0 packages to be delivered ( interesting that I had a delivery from LF scheduled with no package ) and kept being postponed every day ( well obviously since the package didn’t exist in the first place ). And then after arguing with robots on apps and messaging services for 2 weeks (since they don’t answer the phone as to avoid dealing with all the complaints, they hide behind screens) they refunded me less than what I had paid, adding insult to injury! If you need more proof just go on their Twitter page and look at the hundreds of complaints they have from people like me who got conned. There are much better companies out there who respect and value their customers and don’t treat them like sh.. from whom to shop. And those companies will definitively have a human being to speak to on the phone instead of running away from their mistakes.
Developer Response ,
Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Our phone lines are not currently available, please can you contact through your online account asking for myself (Tim) so I can look to resolve this for you? Kind regards, Tim.
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- The Hut.com Limited
- 88.6 MB
- Requires iOS 11.2 or later.
- Requires iPadOS 11.2 or later.
- iPod touch
- Requires iOS 11.2 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
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- © 2019 The Hut.com Ltd