What is it?
This app is a must-have travel companion for members of the LoungeKey™ programme. With access to over 1000 lounges and a host of features to make your airport experience even more enjoyable.
How do I get started?
Once you have received confirmation that you are a member of the LoungeKey programme, simply register with your payment card details straight from the app and begin enjoying your time at the airport.
You can also register for the programme by entering your details at the website URL provided by your bank or card issuer. After that, all you need to log into the app is the username and password you have created on the website.
Why use it?
Our new design is sleeker, cleaner and easier to navigate and will let you browse useful information at all airports with a LoungeKey presence. You can search for participating lounges or let the app find one for you with LoungeKey’s automatic location feature. LoungeKey smooths the way by providing directions to lounges as well as additional details like the facilities on offer and opening times. Once you are logged in, you can even search and access lounges offline, avoiding any unwanted roaming charges.
Our feature development is driven by popular demand. We will continue to update the app with your suggestions in future releases.
Improvements and bug fixes
Ratings and Reviews
Tells Me To Update But There Is No Update
Won’t allow me to log in. Telling me to update to latest version, yet I have the latest version.
I have deleted the app and downloaded again from the Apple store and sadly it still shows the same error.
The application is useful in so far as it shows the airport lounges that allow access, along with their opening times and/or restrictions but that’s about it. It would be beneficial if card details could be stored digitally to allow lounge access rather than having to carry the actual credit card.
Developer Response ,
Hi, we’re sorry to hear you’re having trouble with the app. please email us at email@example.com & tell us your reviewer name, what device you’re using, what version of the Loungekey app you’re using (to be found in Settings), what version of operating system you’re using on your phone (settings>general> about) what language your phone is set to, which card issuer gave you access to the program, your user name & any error messages you’ve received. Please don't reply directly to this message with those details. Leah
Valldemossa lounge Palma
1st visit breakfast below average food
2nd visit arrived 0930. No normal tea, hardly any breakfast left as Lounge was between breakfast and lunch. Complained, lounge key, ignored and blamed everyone but themselves.
3rd visit. Closed for refurbishment. Went to other lounge in area A. Not allowed in as lounge key had not made any arrangements to get there members alternative options. Again feed back to lounge key and again no blame accepted from them.
4th attempted to looked up app to see if lounge now open as I was going to Palma in a few weeks, but still not showing Valldemossa lounge. Contacted lounge key, guess what not their problem and could not give me an alternative lounge if Valldemossa was open or what arrangements would be made if closed. Again no blame accepted.
Final action: agreed with Santander to close account.
Using the lounge key in Edinburgh at the 2 lounges was great. Santander were superb and listened to my complaints about, But again no positive feedback from lounge key.
No Complaints at all about Santander but be warned if purchasing the LoungeKey from Santander, if in my case you travel to
Palma de Mallorca a lot ensure at lest the lounge is included in their app as one of the lounges in area A ( uk departures ). The breakfast is not as good as Edinburgh but hey if it’s open, and you do not go between breakfast and dinner, the continental breakfast is just passible .
Developer Response ,
Hi, thank you for your feedback. As this is a dedicated technical support platform, should you wish to query or raise any service issues please contact our support team on +44 208 865 0767. Zoe
Cannot use app to gain entry
Unlike the Priority Pass app, you still actually need your physical card to access any lounge. The app is good to find out which lounges there are. However, as a frequent flyer, the app is not much use if you still need to take the actual card.
Developer Response ,
Hi, thanks for your feedback. We'll certainly pass on your comments. Regards, Kim
- Lounge Key Limited
- 137.9 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
- Age Rating
- Rated 4+
- © 2018 Lounge Key Ltd
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.