LoungeKey 4+

Won’t allow me to log in. Telling me to update to latest version, yet I have the latest version.
I have deleted the app and downloaded again from the Apple store and sadly it still shows the same error.
The application is useful in so far as it shows the airport lounges that allow access, along with their opening times and/or restrictions but that’s about it. It would be beneficial if card details could be stored digitally to allow lounge access rather than having to carry the actual credit card.

Hi, we’re sorry to hear you’re having trouble with the app. please email us at appsupport@loungekey.com & tell us your reviewer name, what device you’re using, what version of the Loungekey app you’re using (to be found in Settings), what version of operating system you’re using on your phone (settings>general> about) what language your phone is set to, which card issuer gave you access to the program, your user name & any error messages you’ve received. Please don't reply directly to this message with those details. Leah

1st visit breakfast below average food
2nd visit arrived 0930. No normal tea, hardly any breakfast left as Lounge was between breakfast and lunch. Complained, lounge key, ignored and blamed everyone but themselves.
3rd visit. Closed for refurbishment. Went to other lounge in area A. Not allowed in as lounge key had not made any arrangements to get there members alternative options. Again feed back to lounge key and again no blame accepted from them.
4th attempted to looked up app to see if lounge now open as I was going to Palma in a few weeks, but still not showing Valldemossa lounge. Contacted lounge key, guess what not their problem and could not give me an alternative lounge if Valldemossa was open or what arrangements would be made if closed. Again no blame accepted.

Final action: agreed with Santander to close account.

Summary

Using the lounge key in Edinburgh at the 2 lounges was great. Santander were superb and listened to my complaints about, But again no positive feedback from lounge key.

No Complaints at all about Santander but be warned if purchasing the LoungeKey from Santander, if in my case you travel to
Palma de Mallorca a lot ensure at lest the lounge is included in their app as one of the lounges in area A ( uk departures ). The breakfast is not as good as Edinburgh but hey if it’s open, and you do not go between breakfast and dinner, the continental breakfast is just passible .

Cheers Ian

Hi, thank you for your feedback. As this is a dedicated technical support platform, should you wish to query or raise any service issues please contact our support team on +44 208 865 0767. Zoe

Unlike the Priority Pass app, you still actually need your physical card to access any lounge. The app is good to find out which lounges there are. However, as a frequent flyer, the app is not much use if you still need to take the actual card.

Hi, thanks for your feedback. We'll certainly pass on your comments. Regards, Kim