Mastercard Airport Experiences 4+
Lounge Key Ltd
-
- Free
iPhone Screenshots
Description
IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.
To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).
This easy-to-use mobile app, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.
AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 600 airports worldwide.
- Search for a lounge by simply typing an Airport, Airport code, City or Country
- Make the most of the favorites features for quick and easy access
- See detailed lounge information such as location, amenities, and hours of operation
AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer
ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.
What’s New
Version 6.35.0
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
Ratings and Reviews
Accessing airports lounges using my HSBC premier master card
It is simply too expensive and each time I use it it costs me £25 (was £20)! I now use my Turkish bank master card and access airport lounges free of charge.
Developer Response ,
We appreciate your feedback! We're sorry to hear about your experience with the fees. We will definitely take your concerns into consideration as we continue to improve the service. Thank you for sharing your solution with us!
Disappointing
In Singapore on the 21st March.
I checked the options available on the MasterCard airport experience, crystal jade restaurant was listed. I decided to try their offer. After discussing with 3 staff members and on the phone with the restaurant manager, they refused to honour the offer saying they are not aware of such deals. I had them put this in writing, letter which I sent to the MasterCard team in Singapore. I wasted half an hour there.
Checked the app again and the lounge next to crystal jade, name starting with a D, queued there, the queue was very long, when I finally reached the counter, the receptionist advised that they are not accepting lounge key anymore as the lounge is full.
Checked the app again and headed to the other side of the airport where I finally got into the lounge. By the time I put my luggage down I saw that my flight was on last call so I had to leave straight away, not even had time to eat anything.
Thus I would like my visit to the lounge to be credited back to me, as due to your bad servicing at 2 lounge experience and the significant time spent discussing with your suppliers, I didn’t enjoy any MasterCard experience.
Looking forward to the immediate credit of this 1 visit to the Singapore lounge.
Thanks Jenny
Developer Response ,
Hi Jen, I'm sorry to hear about your experience. As this is a dedicated technical support platform we ask that you contact Customer Service Team on +44 (0) 208 633 7596 or email loungekey.support@airport.mastercard.com for further assistance. Mya
Not possible to activate!
Received my Santander world elite with loungekey and to use the loungekey you need to activate the loungekey account.
Every time when I try to activate the card there is en error PLEASE ENTER A VALID PAYMENT CARD NUMBER ASSOCIATED WITH LOUNGEKEY. Called them and they said there is a problem with Mastercard and nothing they can do! So the card is useless!!! Loungekey please do something!!!
App Privacy
The developer, Lounge Key Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Lounge Key Limited
- Size
- 137.5 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Arabic, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2020 Lounge Key Ltd
- Price
- Free