Lucky Seven Taxis 4+

As taxi companies go, this one is amazing
All the drivers I have had so far have been polite ,courteous and very prompt,
Today one driver could not see me where I was waiting and actually telephoned me and then insisted on coming to me instead of me walking the very short distance to his taxi.
The fares are amazing and I never feel cheated or ripped off like other companies often do as you are sent a message in advance of what your fare will be.
The app is amazing, do yourself a favour and down load it now, it’s a game changer 😀

The app itself is fine but the drivers are not. I booked a ride through the app and the driver came to get me, realised there was road works which the driver didn’t bother to ask if he could pick me up elsewhere either, I would’ve happily walked down to meet him despite him being able to get to me just too lazy (only ONE ROAD was blocked, there were plenty of other roads he could’ve used) and cancelled the ride after me waiting for about 15 minutes. So I rang up and asked them why he hadn’t come, they said they’d send him so I waited longer. Then I rang up AGAIN and they told me the driver couldn’t come, nobody bothered to let me know and they were happy to leave me waiting for a taxi that wasn’t going to show up. I was waiting 20 minutes for that taxi and was informed if I still wanted one it’d be an extra 15 minutes! At this point I was already late for work because their drivers are incompetent and can’t read a map apparently. Don’t bother with their service there’s plenty others out there which are far better.

I rarely write reviews but I write this in hopes that the company at least considers changing their ways. The app itself doesn’t even track the drivers that have accepted the job but instead one near your area. So when you believe your taxi is on its way, most likely the taxi will disappear from the app if they have not accepted causing mass stress, confusion and irritation. The customer service of the workers behind the phone as well as the taxi drivers is moderate. However, their lack of consistency, intolerable punctuality and the inability to actually get to you or even send a simple text message is beyond disgusting. If you have plans or meetings I highly suggest you refrain from contacting this intolerable company. Even calling the company earlier to your plans would be the unfashionably late!