myTrip by Passenger 4+

Works fairly well, very slow on loading the interface, especially tracking and bus stop ID. Not much point in having ‘favourite’ stops if you can’t access them without a search…Please give us a favourites tab! Hopefully will improve with timetables and routing.

Update: Thanks for the response- shows you care. The tracking for my bus service is very good.

Thanks for the feedback, it’s really appreciated. We launched with the primary goal of helping to make it easier for you to catch your bus without having to use cash in the COVID situation. We’re working hard on bringing more operators into the app as quickly as possible and as part of that, we have lots of plans for improvements to the customer experience :)

I’ve been using this app for around the last 9 months, and it has greatly helped my journey to and from work. Being able to track my buses made my life efficient and less stressful.
However, now the tracker has stopped working for me. Buses show up on the big map (sometimes) but when I press “Track Vehicles”, not a single bus shows up on the route - when I know there should be.
The app has been deleted and re-installed to no avail. Such a shame. Not sure if it’s on my end or the app’s end, but I hope it gets fixed x

I'm sorry to hear that you've been having some tracking problems. Please contact us via the Give Feedback section in the app with the details of the issue you've been having, including the operator name, service and stop/s. I hope to hear from you soon.

Used this app loads over the last few years but I recently bought a ticket for £6 and the bus came Nearly 10 minutes early and they refused to refund me despite them knowing I clearly hadn’t used it and it wasn’t my fault. Poor customer service from both the app provider and D&G themselves who passed the blame onto the council. Tracking isn’t accurate on live busses and interface is slow and clumsy. You also can’t buy single trip tickets.

Update: they said to contact their support but they didn’t help at all and didn’t refund.

Hi there, thank you for your feedback. I am sorry to hear of the issues you have had with the app. Please contact us via the Give Feedback option in the app, with details of your previous query as I have been unable to locate your previous request without your email address. We can then look to resolve your issue to your satisfaction.