myTrip by Passenger 4+

Cashless ticketing, live buses

myTrip by Passenger

    • 4.4 • 537 Ratings
    • Free

iPhone Screenshots

Description

myTrip helps you travel with confidence - plan your journey, pay for your tickets and track your bus with useful information such as how many passengers are already onboard.

Cashless ticketing - A safer, easier way to get on the bus. Purchase mobile tickets securely with a debit/credit card, scan the QR on the ticket machine when boarding and take a seat.

Track your bus on the go - real-time information in the palm of your hand.

Gift tickets to family and friends. Safe and secure for school or daily travel.

Departures: Browse and view bus stops on the map, explore upcoming departures, or check out the routes from a stop to see where you could travel next.

More bus companies are joining myTrip all the time, so keep checking back. As always, we welcome your feedback. You can send it to us via the app.

What’s New

Version 66

Ticket Coverages have been improved to make it easier to understand where a ticket can be used.

Ratings and Reviews

4.4 out of 5
537 Ratings

537 Ratings

hippoluv ,

A work in progress…

Works fairly well, very slow on loading the interface, especially tracking and bus stop ID. Not much point in having ‘favourite’ stops if you can’t access them without a search…Please give us a favourites tab! Hopefully will improve with timetables and routing.

Update: Thanks for the response- shows you care. The tracking for my bus service is very good.

Developer Response ,

Thanks for the feedback, it’s really appreciated. We launched with the primary goal of helping to make it easier for you to catch your bus without having to use cash in the COVID situation. We’re working hard on bringing more operators into the app as quickly as possible and as part of that, we have lots of plans for improvements to the customer experience :)

StokeAsh ,

Used it a lot but will use it less from now on

Used this app loads over the last few years but I recently bought a ticket for £6 and the bus came Nearly 10 minutes early and they refused to refund me despite them knowing I clearly hadn’t used it and it wasn’t my fault. Poor customer service from both the app provider and D&G themselves who passed the blame onto the council. Tracking isn’t accurate on live busses and interface is slow and clumsy. You also can’t buy single trip tickets.

Update: they said to contact their support but they didn’t help at all and didn’t refund.

Developer Response ,

Hi there, thank you for your feedback. I am sorry to hear of the issues you have had with the app. Please contact us via the Give Feedback option in the app, with details of your previous query as I have been unable to locate your previous request without your email address. We can then look to resolve your issue to your satisfaction.

Leah-Rose Doyle ,

Great when it works

App is fantastic when it decides to work. Have issues where I regularly can't use my ticket because I've "not connected to internet for over 3 days" however am connected to internet when I get this message. Have had this issue a few times and been late to work because I haven't had the money for a ticket because my pass won't work. Map often freezes too.

Would be handy if bus operators could add timetable information to the app.

Developer Response ,

Thank you for your feedback, please could you contact us via the Give Feedback section in the app so that we can look into this further for you? We hope to hear from you soon.

App Privacy

The developer, myTrip by Passenger, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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