myTrip by Passenger 4+

Cashless ticketing, live buses

myTrip by Passenger

    • 4.4 • 558 Ratings
    • Free

iPhone Screenshots

Description

myTrip helps you travel with confidence - plan your journey, pay for your tickets and track your bus with useful information such as how many passengers are already onboard.

Cashless ticketing - A safer, easier way to get on the bus. Purchase mobile tickets securely with a debit/credit card, scan the QR on the ticket machine when boarding and take a seat.

Track your bus on the go - real-time information in the palm of your hand.

Gift tickets to family and friends. Safe and secure for school or daily travel.

Departures: Browse and view bus stops on the map, explore upcoming departures, or check out the routes from a stop to see where you could travel next.

More bus companies are joining myTrip all the time, so keep checking back. As always, we welcome your feedback. You can send it to us via the app.

What’s New

Version 68

Bug fixes and performance improvements

Ratings and Reviews

4.4 out of 5
558 Ratings

558 Ratings

hippoluv ,

A work in progress…

Works fairly well, very slow on loading the interface, especially tracking and bus stop ID. Not much point in having ‘favourite’ stops if you can’t access them without a search…Please give us a favourites tab! Hopefully will improve with timetables and routing.

Update: Thanks for the response- shows you care. The tracking for my bus service is very good.

Developer Response ,

Thanks for the feedback, it’s really appreciated. We launched with the primary goal of helping to make it easier for you to catch your bus without having to use cash in the COVID situation. We’re working hard on bringing more operators into the app as quickly as possible and as part of that, we have lots of plans for improvements to the customer experience :)

H.E.Hanks ,

Used to work so well

I’ve been using this app for around the last 9 months, and it has greatly helped my journey to and from work. Being able to track my buses made my life efficient and less stressful.
However, now the tracker has stopped working for me. Buses show up on the big map (sometimes) but when I press “Track Vehicles”, not a single bus shows up on the route - when I know there should be.
The app has been deleted and re-installed to no avail. Such a shame. Not sure if it’s on my end or the app’s end, but I hope it gets fixed x

Developer Response ,

I'm sorry to hear that you've been having some tracking problems. Please contact us via the Give Feedback section in the app with the details of the issue you've been having, including the operator name, service and stop/s. I hope to hear from you soon.

StokeAsh ,

Used it a lot but will use it less from now on

Used this app loads over the last few years but I recently bought a ticket for £6 and the bus came Nearly 10 minutes early and they refused to refund me despite them knowing I clearly hadn’t used it and it wasn’t my fault. Poor customer service from both the app provider and D&G themselves who passed the blame onto the council. Tracking isn’t accurate on live busses and interface is slow and clumsy. You also can’t buy single trip tickets.

Update: they said to contact their support but they didn’t help at all and didn’t refund.

Developer Response ,

Hi there, thank you for your feedback. I am sorry to hear of the issues you have had with the app. Please contact us via the Give Feedback option in the app, with details of your previous query as I have been unable to locate your previous request without your email address. We can then look to resolve your issue to your satisfaction.

App Privacy

The developer, myTrip by Passenger, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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