Marshmallow Insurance 4+

Great Experience with Marshmallow Car Insurance

Dear Marshmallow Car Insurance Team,

I just wanted to drop a quick note to express my satisfaction with the service I've received from your company. My experience with Marshmallow Car Insurance has been fantastic, and I wanted to share my positive feedback.

From the moment I first contacted your team, I've been impressed with the professionalism and responsiveness of your customer service. Your representatives have been incredibly helpful and made the process of getting car insurance straightforward and hassle-free.

I appreciate the competitive rates and coverage options that Marshmallow Car Insurance offers. It's clear that you prioritize affordability and value for your customers.

Thank you for making the process of insuring my car so easy and for providing such a positive customer experience. I'm glad I chose Marshmallow Car Insurance, and I'll definitely be recommending your services to others.

Best regards,
Mohammad Zahid Safi

Developer Response ,

Dear Mohammad Zahid Safi,

Thank you for taking the time to share your positive experience with Marshmallow!

It's our commitment to provide professional, responsive, and hassle-free customer service, and we're delighted that you found our representatives helpful throughout the process. We're also pleased to know that you value our competitive rates and coverage options.

Your recommendation means a lot to us, and if you ever have further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best regards,
Marshmallow

AVOID AT ALL COSTS

I made a claim with Marshmallow 5 weeks ago as my car caught fire due to a malfunction with the vehicle. Since then I have had little to no contact with them unless I’ve contacted them myself. They use a third party for everything - who are absolutely shocking! You cannot speak to anyone via telephone and it is all online chat service which is horrendous. They requested photos of the damage to send to their third party repair company which I sent over straight away. Marshmallow did not send my photos over until a week later and this was only done as I had contacted their repair company who told them they hadn’t received them. I have been 5 weeks without a car and now on the brink of losing my job due to their lack of urgency and customer care. The repair company they use Motor Repair Network have no sense of urgency and Marshmallow will not chase them up and request you contact them yourself to chase them. I have my car manufacturer waiting on Marshmallow as they cannot do their own investigation without their report however, despite explaining this and being promised my claim would be put as urgency there has been 0 progression or anything done by them. I have made formal complaints and heard nothing back. They have caused sleepless nights, tears and made an already stressful situation ten times worse.. AVOID AT ALL COSTS!

Developer Response ,

Hi Hannah, I am sorry to hear that your claim has taken longer than your expectations. Unfortunately, if a car spontaneously combusts, as in your case, we do have to carry out various time-consuming investigations into the possible cause. As you know, Mercedes now want to assess your car as it appears an electrical fault was the cause of the fire. However, in the meantime, our independent assessors have deemed your car a total loss. I can see Zara has been helping you and that we are preparing your settlement so that you are in a position to buy a replacement car asap.

Horrendous Insurance Company

I signed up for a insurance policy last week. When I was signing up I was a full time student and finished my course on 23rd June. So they accepted my policy without asking for any documentation and once the policy started they asked for proof of occupation. I tried contacting the university for the letter but sadly I was graduated a week ago I couldn’t get my hands on that. And now they’ve cancelled my policy even though I provided them letter from university which says I’ve just graduated. If it was to cancel the policy should’ve asked the documents upfront. As I don’t have them I wouldn’t have signed up. Now they charged me for processing fee and everything . When they cancelled the policy from their end. They are going to charge me a cancellation fee its a complete rip off. When I tried to contact the customer service asking them about this they were being rude and pointless and refuse to waive my cancellation fee. Its just like scamming students