McDonald’s U.K‪.‬ 17+

When I first downloaded the app and register an account I thought it was great. I could just make my order, pay and decide how I was going to pick it up and hey presto I got my order in very good time. I had experienced a few little bugs with it, that pretty much got sorted out right away. Now, well that’s a different story. I’ll keep it short, but basically when I try to make up my order, the app decides to just change each part of it to exactly the same as the rest of the order (so if I order 3 breakfast meals, all the same except for the drink being the same on 2 and the third being different, the app just decides that it will be 3 orders of exactly the same) This means that I have to go into the restaurant to place my order on the screens which means I don’t get my loyalty stamps for the McCafe drinks. Also just recently I have not been able to scan my instant wins into my app (from the latest VIP scheme) even though I was able to scan in the first couple I got. It just comes up we are experiencing technical difficulties and to try later, but still no joy. I know that the last thing is not so much of a problem, as you can just go into the restaurant and use them, but doesn’t that kinda make the app a waste of time?. I have contacted them about these issues, but not really getting an answer.

There were a few gremlins in the early days but the app is now up there with the best. It is so much easier to make your selection before arriving at the location. If I can’t stop because I am driving I will quickly park up in one of the spaces and order before moving to the drive thru. Perhaps you could provide a few preorder parking bays? I can imagine it being a boon to those who have a large family order; helps to reduce the queues for others too.

The offers are great - they are there to tempt you but when your intention is to buy something and it is offered at an incredible reduction it’s a win.

Suggestion: why not allow round up donations, Ronald McDonald House Charity is suffering due to the reduced number of cash sales; we always used to put the loose change in the red box, so by rounding the sale may help, asking for a donation requires a decision whereas by automatically agreeing to a fixed round up might be something customers would sign up to.

At first although the design needs to be simplified and more direct, it worked and I received my points etc. Then returning to the same restaurant not only was staff not trained in the process at the till as I was paying cash but they were rude to me and told me that it doesn’t work yet, which was a lie as I had been there in less than 24hrs and had no problems. This ment I refused to pay and not receive points as they can not be added later. This happened several times until someone knew what to do mainly by me looking at the instructions on the wall put up at the till for staff to use and me pointing out to them what they should be reading themselves.
This app has alot of features but nothing is finalised both in app and the staff that have to process it. Which from such a large company should have been sorted before rollout. This again is people at the top who have no connection to what is really going on just how can they make money for shareholders. Mc donalds is not the same company as when i was younger, it takes so long to get your order now that they have this new system with the number and you wait for your order to be ready, its backwards. Dumbest idea ever, and now there are no menus to see what to order becuase unless you have card then no menu. Even with card its at least 5x slower than before