McDonald’s U.K‪.‬ 17+

McD app has got there

There were a few gremlins in the early days but the app is now up there with the best. It is so much easier to make your selection before arriving at the location. If I can’t stop because I am driving I will quickly park up in one of the spaces and order before moving to the drive thru. Perhaps you could provide a few preorder parking bays? I can imagine it being a boon to those who have a large family order; helps to reduce the queues for others too.

The offers are great - they are there to tempt you but when your intention is to buy something and it is offered at an incredible reduction it’s a win.

Suggestion: why not allow round up donations, Ronald McDonald House Charity is suffering due to the reduced number of cash sales; we always used to put the loose change in the red box, so by rounding the sale may help, asking for a donation requires a decision whereas by automatically agreeing to a fixed round up might be something customers would sign up to.

Worst App for after service

I had issue with app so many times. I order food for delivery and they always not even once but always miss miss one of my order and when I use the virtual assistant chat with them they tell me to contact UBER EATS for refund as they are the one that will help and when I try to call them they don’t even pick up call.
Today I ordered food by mistake the addresses was wrong which is my fault. I noticed asap once I clicked. I called the driver whose number was there are there was no service for helping cancellation for food. I asked the delivery driver has her arrived at the restaurant, which was. So I asked him can he possibly be able to help me cancel the order. He was kind enough to ask and help and told me that the staff told him that contact Uber eats for cancellation. Then I went to app again there is no phone number to contact them I have to Google search and contact them. Luckily for the first time in my life the phone got through. I told ten customers service team about the situation. He told me that he can’t cancel it as the driver is there. The only option is I call the delivery driver myself and tell him the new address if he is able to order. If is not able to no money will be refunded and even if I cancel it no money will be returned. Due to the address being far, I had no option but to cancel the order.

The worst app ever! Apple should ban it

This app has to be the most awkward, time consuming waste of everyone’s time. You can create an account, but god forbid you get logged out. You will spend the rest of your time receiving error codes. You cannot re-register as you have an account, but you cannot log in either. If you upgrade to a new phone, just forget it, you will never get the app to work again!!! They are just too big to care. Update! I got a generic response from developer who obviously didn’t read the issue. Suggested I contact tech support, the last time I did, they were unable to assist. I got a new phone, I got it to work again. Then I updated my phone and the ridiculous app logged me out! Now I’m stuck in the never ending loop of you cannot log in as you don’t have an account! But you cannot create an account as you have an account. Spend some money and get a decent development team in place to understand and resolve the issue. It’s an absolute waste of time. You can’t even use the stupid app in guest mode for click and collect. Just delete the app and use drive through or go in. They must realise the amount of people that use the app versus their customer base should show too many people are blocked from using the app. -5 stars. Absolute rubbish app, even worse development team that could care less.

Developer Response ,

Thank you for taking the time to provide this feedback. We are sorry you have faced this issue. For further assistance on this matter please select ‘App tech support’ from the ‘More’ menu in the bottom right corner of the app. You do not have to be logged in to the app for this to work.