Mercedes me 4+

Having the option of using MercedesMe I find is useful as it allows me to have more control of my car whilst not in my car, particularly useful is the ability to check my vehicle from wherever I happen to be without having to go back and physically check my vehicle. It is also useful to have the stats to hand when wanting to know just how economical or uneconomical your car happens to be.
The only issue for me personally with using MercedesMe is that some of the use of MercedesMe is free for as long as you own your vehicle, whereas other uses of MercedesMe last anything from 1 year to 3 years free before you have to actually pay to continue using that particular area of MercedesMe, whereas I think whether you buy the car brand new or second hand the use of MercedesMe and all it allows you as a Mercedes Benz owner to access should be FREE, a small price for Mercedes Benz to shoulder when you consider the price invested by the Mercedes Benz owner in the first place.
The above is personal thoughts by a Mercedes Benz owner who has owned a Mercedes car over many years.

Thanks for your loyalty to the brand Mr. AMG and your valued feedback!
Customer loyalty and Mercedes me is something we have very recently passed on to our app development team. This is to see if there is a way to reward customers for their loyalty.
Thanks again and have a great day. 🥰

A great feature. I use it mainly to check car is locked and often get the notification informing me I’ve forgotten to do just that. Being able to lock and close windows remotely is brilliant. Also like the charge indicator. keeping an eye on that remotely is also a great feature. Have used the pre entry climate control, but not often. Like all software it’s not without its bugs. I’ve had some issues with the alarm going off randomly. Notifications of such is a bit hit n miss, not always being informed my alarm is going off. I’ve also had notifications that my cars on the move as stolen, although that’s been while I’m driving it. Only way I’ve found to then turn this off is park up, open the window, get out, lock the car and intentionally set the alarm off by sticking my arm through the open window, then resetting by unlocking the car. Was a pain for about 4 weeks. But has not happened for months now. All in all a great feature. But some extra care needed when developing software updates.
However. After 3yrs Mercedes turned off a lot of these features. Turns out they’re free for the first 3yrs. Then a lot of them are £80 a year if you want to keep them. Thanks Merc. 👍

Hi again as you mentioned, with a new car we offer a free trial period to test the services for 3 years, after that, you can choose to continue or not, it is a personal choice. Our, aim is not to have customers pay extra for the car if they do not use the features.
We really appreciate your constructive feedback and thank you for taking the time to post your honest app review.
Best wishes and have a wonderful day.

For some reason, I stopped receiving alert notifications that my vehicle was unlocked. This was over a month ago. I reported the matter to Mercedes me with phone calls and emails but am still waiting to hear back from the technical department (who it has been referred to).
I deleted and reinstalled the app and gave done everything requested - but it is still not functioning as it should.
My phone is running the latest software and the app is also the latest version. I feel very disappointed that up to now, I have not heard back from anyone with help and a resolution to this. More than 3 weeks to still be waiting and not hearing back is not good enough from a company such as Mercedes Benz.

Update 16th Dec 2020:
It is now more than 2 months since I first reported this issue.
I have continually sent updates re this and am running the latest version of the app.
I also have the latest software version on my iPhone 11 Pro Max.
I have also deleted and re-installed the app several times (as advised).
For 2 months now, I am repeatedly told that the issue is with the technical department - but still no response or help from them - only to advise me that it is still with them.
Is the issue with the app, my phone or my vehicle?
Either way, I would appreciate some help.
As an owner of new Mercedes vehicles for 11 years, I am very disappointed with the lack of support and communication that I am receiving.

Hello Trevor, we really do appreciate the amount of patience you have shown with us regarding this issue.
We have contacted our colleagues who have advised that they will be back in touch with you very shortly via email with a more information on this issue.
Please let us know if this has resolved the notification issue.
Best wishes ✇