Metro Cars Bolton 4+

I’ve never used a taxi app before so I was a little nervous but I really shouldn’t have worried it, is so easy to use!!
I love that I can choose if we need a mini bus or a taxi and I also love that I can check prices for loads of locations to plan ahead of time!

Unfair Treatment & Lack of Transparency

I have been working with Metro for a considerable time, always conducting myself professionally and fulfilling my duties as a driver. However, my recent experience with them has been extremely disappointing.

I was accused of wrongdoing without any proper evidence, and despite my attempts to clarify my position, I was not given the opportunity to present my side. This led to unfair actions being taken against me, affecting my livelihood and my ability to support my family.

Additionally, after returning the company’s card machine as requested, I asked for a full record of my completed jobs with Metro in PDF format for my accountant and tax returns. Shockingly, they refused to provide my full job history, only offering records for the last three months and stating that any further details would be based on “word of mouth.” This lack of transparency and refusal to provide necessary financial records is unacceptable and potentially a breach of legal obligations.

As a professional driver, I expected fairness and proper communication, but unfortunately, I was denied both. I strongly urge Metro to treat their drivers with respect, follow ethical practices, and ensure compliance with legal requirements when it comes to financial transparency.

I hope they take these concerns seriously and improve their practices for the benefit of their current and future drivers.

Lovely drivers, always on time, and a great price.