MiniMed™ Mobile 4+

Helpful to be able to see pump display without needing to look at pump but would be even more helpful if user was able to put freetext comments on which can then be reviewed by diabetes team at a later stage ( eg if a sudden spike in glucose ability to put a note on stating “had meal forgot to give insulin until after meal” ) which would help with interpretation as well as just being a visual display of what has happened

The watch app used to be pretty poor. I.e. it would display an SG reading once and pretty much not work after that. However, recent updates have vastly improved that and for me it now displays SG consistently and that’s great. The PROBLEM I have is that the Medtronic Complication for displaying SG is NOT selectable for ANY complication on the “Modular Ultra” watch face. This is a pain as being able to glance at your watch to see an SG reading is much much easier than having to find an then open an app. The reason I bought the Apple Watch Ultra is because of the larger screen being easier to read for my old eyes. But not being able to use the one watch face designed to take advantage of the bigger screen size is unbelievably annoying. Is it too much to ask that the Medtronic watch app complication be made to work on the default Ultra watch face?

Update 03 May 24: I discovered the latest update now works as a complication on the watch face specifically for Apple Watch Ultra - fantastic!

I have used this app on my iPhone 11 since I first received my Guardian sensors and 780G pump about 18 months ago. This is a closed loop system which varies the amount of basal insulin it gives me depending on my sugar levels. The app was great when it worked. It was so much easier to read my glucose levels on my phone than on my small pump screen. and saved having to retrieve my pump from under clothing.

I don’t know why, but it suddenly stopped working. Possibly when my iOS was updated. I followed all the instructions in the app, unpaired phone from pump and pump from phone, turned Bluetooth off and on again.I even shut down my phone and turned it on again. Now I cannot pair my pump to my phone. The pump just cannot find my phone.

I contacted Medtronic who just took me through all the steps again. Nothing happened. The gentleman on the phone said he would get back to me. That was ten days ago. I have heard nothing. Very poor customer service.
According to Medtronic’s website both my phone and iOS 17 are compatible with the app.

At the moment I would give the app zero stars but that is not an option! If it had still been working flawlessly I would probably have given 4 stars as I only had a few very minor complaints with it until very recently.