Monument Bank 4+

In my search for a savings account that could offer me better terms than I was receiving, I read the recommendation on the Money Savings Expert site. Carried out a few checks to satisfy myself that a Bank that I had never previously heard of or knew anything about was the real deal. Happy that I would not be putting my money at risk I opened an account, easy, downloaded the Monument App, easy and started a new relationship.
My current bank from whom I was transferring my funds carried out their due diligence checks - reassuring. Money transferred and indeed further amounts being transferred. A slick problem free exercise and Monument always acknowledge receipts of funds promptly.
I am happy with interest rates, ease of access and look forward to enjoying a beneficial relationship

Hi rafbaby45, thank you for your feedback, we are so glad to hear you are enjoying the experience and thank you for trusting us. We are a fully regulated bank in the UK, covered by FSCS scheme and therefore savings up to £85,000 are protected. We hope you continue to enjoy the experience.

Have been a monument customer since last November & so far I can’t fault their service. Love the app, love the interest I’m receiving on my savings & will continue to save with them in the future. Also when I’ve phoned them, I spoke immediately to a real person who was very knowledgeable and helpful. Will definitely consider other services from them.

Thank you for your positive review Can't-find-a-nickname. We're delighted to hear you're enjoying your experience with us.

If you are okay with it, we'd like to include this review on our website. To grant permission, please send us a quick email to community@monument.co and we'll take care of the rest.

Many thanks from the Monument Team!

The app works very well, monies are transferred very efficiently and the interest rate is good.
HOWEVER….. there is a serious issue which needs addressing - you can access the app from only ONE device at a time.
I use my iPad while at home but, when I am out, I might need urgent access to funds. I cannot login to the app on my iPhone unless I approve it on my iPad…which will be at home! Massively inconvenient and irritating.
Moreover, once you approve the second device, this then become the default! Utterly ludicrous. Most banking apps now allow access from multiple devices without having to pre-approve. This is a major flaw and something you should bear in mind before opening an account.
(Annoyingly, I received a response to my initial review telling me to call, which was a complete waste of my time as nothing can be done).
I will be looking to move my account to one where I can operate it efficiently and without these archaic practices.

We're sorry to hear that you are experiencing challenges with the app. If you contact our client services team on 020 4524 8080, they will be happy to help you with this. We are available from 9am to 6pm, Monday through Friday. We are closed on Saturdays, Sundays, and bank holidays. Thank you.