Tandem Bank

Name: Tandem Bank
Rating: 4.3 (4724 reviews)
Author: Tandem Money Limited

Digital Bank & Money Savings

Only for iPhone

Free · Designed for iPhone

4.7K Ratings
Ages

4+
In-App Controls
Category

Finance
Developer

Tandem Money Limited
Language

EN
English
Size

87
MB

iPhone

You've heard of Fin-Tech. How about Fin-Style? (Remind us to copyright that...) We're a financial lifestyle app, designed to help you live a little bit greener, while saving your hard-earned moola. Our award-winning savings accounts, coupled with sustainable tools and practical tips, create your go-to destination for sustainable living. Key Features: - Instant Access Saver Account Earn interest on your savings with 24/7 access and unlimited deposits or withdrawals. - Fixed Term Saver Account Secure a fixed interest rate by locking your money away for a fixed period. - Instant Access & Fixed Cash ISAs Keep more of your savings tax free with ISA options to suit your goals. - Check your home EPC Look up your home's energy performance certificate and rating effortlessly. - Get a tailored Green Home Plan Receive a detailed report on your home's energy use, including specific upgrade recommendations, by entering your home address. - Check your vehicle emissions Make greener decisions about your transport choices, to reduce your carbon footprint. - Check your credit score Keep a close eye on your credit score and learn more about what it actually means. - Stay safe and secure Your financial and personal information are always protected with state-of-the-art encryption. So, what do you say? Ready to join thousands of users already on their way to a greener, financially secure future? Go on, then. Stay in the loop... Instagram: https://www.instagram.com/tandembank/ TikTok: https://www.tiktok.com/@tandembank?lang=en Facebook: https://www.facebook.com/TandemBank/ Twitter: https://twitter.com/tandem_bank LinkedIn: https://www.linkedin.com/company/tandem-bank/mycompany/

Ratings & Reviews

4.3

out of 5

4.7K Ratings

Great! Although...
13/11/2019

meganow59
This app is fantastic! I saved up so much money in the space of a few months earlier this year; all from just spare change and automatic weekly deposits. I highly recommend this app! Easy to use, all automatic without leaving a dent in your bank account! The reason I’m not giving it 5 stars is that since the September update my bank is no longer supported by the app and I’m not saving nearly as much so I’m going to have to find another app. Just check if your bank is supported by this app before setting up an account as it’s the most efficient way of saving. Such a shame, I got so close to reaching a savings goal...

Developer Response
Hi Megan, thank you for your feedback. It is great to hear you really made the most of our autosavings feature. Our goal is to make saving money as effortless as possible and I am sorry you are no longer able to use the app for this. We have recently made changes to the method in which we connect with other banks, and unfortunately some banks have been slightly slower in implementing this new system. Please look out for updates in the future as new banks are introduced.
Great! Although...
13/11/2019

meganow59

This app is fantastic! I saved up so much money in the space of a few months earlier this year; all from just spare change and automatic weekly deposits. I highly recommend this app! Easy to use, all automatic without leaving a dent in your bank account! The reason I’m not giving it 5 stars is that since the September update my bank is no longer supported by the app and I’m not saving nearly as much so I’m going to have to find another app. Just check if your bank is supported by this app before setting up an account as it’s the most efficient way of saving. Such a shame, I got so close to reaching a savings goal...
Developer Response 13/11/2019
Hi Megan, thank you for your feedback. It is great to hear you really made the most of our autosavings feature. Our goal is to make saving money as effortless as possible and I am sorry you are no longer able to use the app for this. We have recently made changes to the method in which we connect with other banks, and unfortunately some banks have been slightly slower in implementing this new system. Please look out for updates in the future as new banks are introduced.
Loads of issues !
20/08/2021

Darkstar67890
Update: I’ve upgraded this review because Tandem did eventually get in touch. Things seem to be working ok now, but my original review is still valid as it wasn’t a good experience for a new Customer.Signed up for a new account ok, but that’s when it went down hill rapidly 😨 Added my “supported” Bank, but when going back into the App it says “can’t connect to bank account”. Tried again, but this time I added my second bank account which was also “supported”. This seemed to connect, but impossible to deposit money as it just bombs out with the usual “try again” message. I sent a message to Support, but they haven’t got back to me. Next day I thought I would give it one last try. It got further this time and seemed to connect ok with my bank, then it switched back to the Tandem App, and just waited..waited…waited..After a few minutes a message came back saying it could take up to two hours transfer the money. God knows if it ever does as i’m still showing a zero balance. Can’t believe how much of an awful experience this was, especially compared to other Financial Apps I have used.

Developer Response
We apologize for the inconvenience you experienced with our app. We are glad to hear that our support team was able to assist you. If you encounter any further issues, please don't hesitate to reach out to us. You can contact our Customer Service team on 0203 370 0970. Alternatively, you can contact us via our in-app live chat. Our opening hours are Monday to Friday, 9 am to 5 pm. Thank you for your patience.
Loads of issues !
20/08/2021

Darkstar67890

Update: I’ve upgraded this review because Tandem did eventually get in touch. Things seem to be working ok now, but my original review is still valid as it wasn’t a good experience for a new Customer.Signed up for a new account ok, but that’s when it went down hill rapidly 😨 Added my “supported” Bank, but when going back into the App it says “can’t connect to bank account”. Tried again, but this time I added my second bank account which was also “supported”. This seemed to connect, but impossible to deposit money as it just bombs out with the usual “try again” message. I sent a message to Support, but they haven’t got back to me. Next day I thought I would give it one last try. It got further this time and seemed to connect ok with my bank, then it switched back to the Tandem App, and just waited..waited…waited..After a few minutes a message came back saying it could take up to two hours transfer the money. God knows if it ever does as i’m still showing a zero balance. Can’t believe how much of an awful experience this was, especially compared to other Financial Apps I have used.
Developer Response 03/10/2023
We apologize for the inconvenience you experienced with our app. We are glad to hear that our support team was able to assist you. If you encounter any further issues, please don't hesitate to reach out to us. You can contact our Customer Service team on 0203 370 0970. Alternatively, you can contact us via our in-app live chat. Our opening hours are Monday to Friday, 9 am to 5 pm. Thank you for your patience.
Brilliant, but needs the odd tweak
21/12/2019

Rcs201
I acquired this credit card purely as a way of spending money abroad without incurring foreign charges. It does that absolutely brilliantly. 10/10. Immediate notification of spending, with cost in both sterling and the local currency. The exchange rate is fair too. It always appears to be the spot rate, halfway between the buy and the sell prices. I also like the idea of having to have a current account with it, and of rounding up purchases so that you can save the difference. You can also add £5 or £10 a week to savings too. It is an easy way of saving painlessly. Two slight problems. No Apple Pay. I was told to expect it by the end of the year. It is now 21/12, and no sign of it. Secondly, there should be a link to your main non-Tandem bank account, so they can see what bills are expected to help you plan your free spending money. That hasn’t worked after the first few weeks. I tried speaking to someone on the helpline, who couldn’t understand what I meant, and kept assuring me that all was ok, when it blatantly wasn’t. If you offer this facility, please make sure that it works!

Developer Response
Hi there, it's great to hear you're enjoying using your Tandem credit card! We are still working towards Apple Pay as we are aware how important it is for our customers. Please keep an eye out for future updates. In regards to connecting your bank accounts, i'm really sorry you're experiencing some issues with this! Can you contact us via the in-app chat so we can look into this further for you?
Brilliant, but needs the odd tweak
21/12/2019

Rcs201

I acquired this credit card purely as a way of spending money abroad without incurring foreign charges. It does that absolutely brilliantly. 10/10. Immediate notification of spending, with cost in both sterling and the local currency. The exchange rate is fair too. It always appears to be the spot rate, halfway between the buy and the sell prices. I also like the idea of having to have a current account with it, and of rounding up purchases so that you can save the difference. You can also add £5 or £10 a week to savings too. It is an easy way of saving painlessly. Two slight problems. No Apple Pay. I was told to expect it by the end of the year. It is now 21/12, and no sign of it. Secondly, there should be a link to your main non-Tandem bank account, so they can see what bills are expected to help you plan your free spending money. That hasn’t worked after the first few weeks. I tried speaking to someone on the helpline, who couldn’t understand what I meant, and kept assuring me that all was ok, when it blatantly wasn’t. If you offer this facility, please make sure that it works!
Developer Response 02/01/2020
Hi there, it's great to hear you're enjoying using your Tandem credit card! We are still working towards Apple Pay as we are aware how important it is for our customers. Please keep an eye out for future updates. In regards to connecting your bank accounts, i'm really sorry you're experiencing some issues with this! Can you contact us via the in-app chat so we can look into this further for you?
Terrible customer service
03/10/2019

John3802
I decided to apply for the tandem cash back credit card to use abroad but have now closed my account due to terrible customer service. Firstly you have to set up a savings account before you can apply for a credit card which takes a while because of slow and buggy the app is, after that I applied for the cash back card.After applying I noticed the app said I had a journey card so I went on the chat and was told an application had gone through for both credit cards so I would have to phone to cancel it. When I phoned I was told it was a technical error on their side and they would ring me back once it had been sorted, no one ever called back! A couple of days later I went back on the chat to be told because I had applied for the journey card (Which I hadn’t!) and I would be unable to apply for a cash back card because I already had a credit card and even if I cancelled I wouldn’t be able to reapply. I then had to phone back in order to cancel both the credit card and savings account so was a massive waste of time!

Developer Response
Hello John, thank you for the valuable feedback. I am sorry your experience with Tandem has been inconvenient- this is definitely not our intention. When glitches appear on the app these can often be resolved straight away, however, it looks like in this situation this was not the case. If you would like to discuss the matter in more detail then please contact us.
Terrible customer service
03/10/2019

John3802

I decided to apply for the tandem cash back credit card to use abroad but have now closed my account due to terrible customer service. Firstly you have to set up a savings account before you can apply for a credit card which takes a while because of slow and buggy the app is, after that I applied for the cash back card.After applying I noticed the app said I had a journey card so I went on the chat and was told an application had gone through for both credit cards so I would have to phone to cancel it. When I phoned I was told it was a technical error on their side and they would ring me back once it had been sorted, no one ever called back! A couple of days later I went back on the chat to be told because I had applied for the journey card (Which I hadn’t!) and I would be unable to apply for a cash back card because I already had a credit card and even if I cancelled I wouldn’t be able to reapply. I then had to phone back in order to cancel both the credit card and savings account so was a massive waste of time!
Developer Response 04/10/2019
Hello John, thank you for the valuable feedback. I am sorry your experience with Tandem has been inconvenient- this is definitely not our intention. When glitches appear on the app these can often be resolved straight away, however, it looks like in this situation this was not the case. If you would like to discuss the matter in more detail then please contact us.

No big changes this time. Just some fixes in the background to keep things running smoothly.

Version 4.8.4

19 hr ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider
Size
Category
Compatibility
Languages
Age Rating
Copyright

Privacy Policy

You Might Also Like

Atom bank

Finance
Monument Bank

Banking & Lifestyle services
first direct

Finance
Oxbury Bank

Simple, secure banking
OakNorth Personal

Personal savings
Cynergy Bank Mobile Banking

Banking on the go simple &safe
Zopa Bank – Mobile Banking

Better banking all round
Tembo - Savings and mortgages

Save faster for your goals
MoneySavingExpert

Save Money with Martin Lewis
Coventry Building Society

Finance

Tandem Bank

Digital Bank & Money Savings

Ratings & Reviews

What’s New

Version 4.8.4

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

You Might Also Like