first direct 4+

Oh my I cannot believe this. Just been sent some flowers 💐 who from? I thought. Our bank first direct sent them, why? Because after my week long fight with the oil broker and having to pay out again for a whole new oil order and delivery whilst waiting for my same day, (not) refund, I called the bank as I was worried I could not see any refund. Having been lied to by the broker, Boiler Juice all week I was unable to trust them in my refund. I was quite upset and in tears, the lady Kirsten on the phone from first direct was so helpful and reassuring (not to mention my own personal counsellor)she made me feel so much better. To top it all she organised to send flowers, with a card saying
“a flower delivery is prettier than an oil delivery”
First direct are always so very helpful, lovely to talk to when you need them and very professional, I could not fault them ever and would never change banks, we’ve been with them over 20 years. This act of such thoughtfulness has so exceeded any possible expectation.
Please someone give Kirsten a huge hug from me and a thank you to all at the bank for allowing this sort of thing to be done. Amazing

I've been with these lovely people since 1995 - check the year now if you're reading... but do read on. There was an income cap then but then I was a teacher who left that and had a posh job in London for a bit - had kids. My husband did the same and over all these years they've supported everything in our life together even when we didn't much money due to having had the two kids - I can't believe it thinking back. Just get a smile out of reading these reviews like my title. In the old days they won tons of awards but maybe others have gained from this by now. They are simply a bunch of people in banking who are super nice to anyone but also do their utmost in their jobs to make sure that you are happy too. Yonks ago when computers were slower and we both had to wait politely, there was a time when a lovely FD person told me she had a cat with paws that looked like cat hands (just like in an ad at the time). And the window cleaner nearly fell off his ladder when he saw the the cat had put both paws up to the window to see what what's happening and that just made my day.

This app used to enable two users. Each user could log In via their own secure details giving their own user name, only selected characters of their pass word and a memorable answer. Since the secure digital log In only one user can use this app and now only a password is requested and it is the whole password. So the second user has to find some other way to access their accounts. For example we have 1 iPad and two accounts with first direct since the change over my partner can still access his account on the app but I have to now find another way to access mine. I spent over an hour on the phone to first direct yesterday and although they appreciated what I was saying they just kept repeating that the new system was far more secure as it only allowed one person to use the app and suggested that I use another device to download the app to access my account. Sorry I do not agree with this at all and don’t see why I should go to the expense of buying another device because First Direct have thought up this stupid system.