My Trackstar 17+

The old version wasn’t without issues but seemed better regarding current actual location and tracking journeys. This latest version has a more user friendly interface but seems to be lacking some of the original functionality AND more importantly seems to be less reliable in tracking the vehicle location in real time. At the moment I have the Trackstar tracker and an AirTag in the vehicle, the AirTag knows exactly where it is. The tracker and app has lost the plot and lost the car, the location hasn’t been able to update for 3 days.

After less than a week of exploring this app, I can honestly say it is of no use whatsoever in establishing either the current location (today it took 8 hours to register that my car was parked at home), or the journey record. For example, my journey home today has not been recorded at all! Those journeys that are recorded, can only be reviewed as a stuttering, moving map - no way to stop and focus on any particular part of the journey, and no way of viewing the entire end-to-end route as a single entity. Prospective buyers may like to know that reviewing a 12 mile journey took 3 minutes! Extrapolating from that, a 120 mile journey would take a full 30 minutes - but only if you are lucky enough for the journey to be one of those it has registered! I am currently pursuing the removal of the S7 Trackstar, and a refund of the annual subscription. After 6 years of using the Land Rover InControl system - I find Trackstar to be naive, flakey, and inadequate by comparison.

This app is useless as previous reviews have stated. Does not update - currently says my car is parked miles away and hasn’t moved in 3 days however it’s in my garage and I’ve made several journeys which have not been tracked. Part of the value in purchasing a tracker is that I know where my car is at all times. I have no confidence that I could even spot that it had been stolen unless I was there to see it. Which is not the point of paying out for the tracker and the subscription.
The customer service with this company is dire. It takes a long time of information mining to find a contact telephone number to speak to someone. When you do get through the people are not knowledgeable. My product was reset but only functioned for 2 days before it stopped working again. Absolutely a waste of money and useless to track my car. Zero stars.