myRemote App 17+

You are unable to have any extra adjustment when you add the Tinnitus to the system you lose one of your three adjustments on your phone

Hi there, Thankyou for your review of our App. A standard phone display, especially the smaller models have a very limited amount of space for tabs so it is a trade-off between clearly visible tabs and content so I am afraid that there is nothing we can do currently to increase the number of options available onscreen to you. Very best regards, Signia UK Tech Team

Please explain the Bluetooth switching problems: I have tried to use the app with my specsavers ‘Signia AX’ aids to connect to three Apple devices that I use constantly for work. Two iPhones, one iPad, each with the app installed. I know that my hearing aids can only Bluetooth to one at a time, with narrow Bluetooth protocol. I know I must turn off the Bluetooth to one to be able to the. Use it with another. However, the iPad appears to be dominant : if I switch the ipad Bluetooth connection off on your app, to try to the use Bluetooth with aids on my iPhone, the aids will still revert to picking up sound from the iPad. So, can’t have iPad playing music/video through its own loudspeakers for everyone to listen to, while I try to choose to have my phone connected to my aids via my remote Bluetooth. The iPad bluetooth switches back on, takes over, switches iPad soimd into my aids, muting the iPad sound for everyone else. Many attempts to keep iPad and aids separate, it reverts every time.

Also, once the Bluetooth on/off slider on any device has been switched on or off once or twice, it becomes inactive and won’t respond at all. Impossible to choose a device to replace another because the slider on-off is disabled.

Multiple attempts to power down and back on again each device, switch the my remote app on/off, remove it/reinstall it on each device, turning phones/iPad completely off and back on. - a total nightmare.

Hi there, You have emailed us separately and the issues you are having are due to the way Bluetooth is implemented in Apples iOS, and based on the development of Bluetooth by Ericson some years ago. We have recommended the best switch over methodology for multiple devices, noting our aids fully conform to Apples requirements for MFI devices.. Very best regards, Signia UK Tech Team

Keep having issues of the dropping out and not being able to hear my phone through the hearing aids and their seems to be not one to contact about this I do have a iPhone 11 and it’s up to date
I have tried to reset by taking off your app from my phone and resetting it takes at least a month before getting hold of someone in Specsavers so I thought I would be able to get help from yourselfs but all I get is info on booklet that I already have please respond somehow and let me know what to do!!!

Hi Val, You have been in touch with us via email, and we have advised you on how to reset the connection between your aids and iPhone, noting that your aids use Apples MFI low power protocol which does mean that connectivity distance etc can be limited by the strength of the MFI signal from it. Very best regards, Signia UK Tech Team