MySkinDoctor 4+

Brilliant

Can’t believe how good this is. I saw my GP yesterday and got a referral to our local specialist. This morning I was sent a link to this app which I have used to submit a complete set of photos plus text outlining my problems. All from home with a consultant response in a few days. I did ring support for clarification and the help was effective and professional. Great service.

Dissapointed

I am not sure this app is appropriate for diagnosing skin problems - I don’t believe that a diagnosis on the basis of a picture is in a patients best interest - it’s all very, very remote and there is no opportunity to discuss the condition with anyone - and someone if going to give me a diagnosis and treatment plan on the basis of a few pictures - the quality of which isn’t great - really ??? Has the nhs come to this ? What with the challenge of trying to get an appt to see an actual GP and now remote diagnosis via pictures, it makes you wonder just how many doctors there actually are and what they do ?? It seems a bit crazy tbh … but I guess it’s what it is .. all a bit sad really - seeing an actual doctor always seemed like Something you would be able to do when you had a medical issue and needed help. 🤒🥺

This service was not offered to me as an “option” as far as I am aware, I would prefer to actually see a doctor/consultant to
Discuss my health issue - not do it remotely …

Developer Response ,

Dear xyzzdds, thank you for your feedback.

MySkinDoctor is an optional app service which allows a faster diagnosis and treatment plan within 3 working days. All cases are assessed by experienced Consultant Dermatologists. The Consultants assessing cases make use of user submitted images, along with information provided by both the user and the GP within the referral document provided.

We would love to hear further from you regarding how you feel we could improve our service and clarify that all cases are assessed by experienced Consultant Dermatologists. Please reach out to us by emailing info@myskindoctor.co.uk.

We look forward to hearing from you. Kind regards, MySkinDoctor

Amazing app but poor service from clinic

The app is really good. Easy to use and understand. I had a diagnosis sent to me 2 days after uploading my photos and the doctor prescribed me some medication. This is where my problem started. The clinic had a wrong address on my clinic letter, despite me inputting the correct address in the app. I rang them straight away and they were quite helpful and said they would change it. Over the next 3 weeks I didn’t receive my prescription even though I rang the clinic multiple times for updates. They apparently sent out 2 or 3 prescriptions to the wrong address. It wasn’t until I told them I would ask for a refund if I did not receive my prescription in the next 3 days and it magically appeared 2 days later. 5 stars for the app, 1 star for the actual service!

Developer Response ,

Dear ZHskin, thank you for your feedback. We are very sorry to hear that you experienced problems receiving your prescription, and would like to offer you a full refund for inconvenience caused. Due to the ongoing pandemic we are currently experiencing increased staff absence, so again would like to apologise for your delayed prescription. Please get in touch with our team on 01903 896625 or info@myskindoctor.co.uk for your refund to be processed. Kind regards, MySkinDoctor