WaitLess is an app for use in East Kent, Dorset, Chelsea & Westminster and Hertfordshire & West Essex that helps you make an informed decision about where to get the quickest access to the best care. WaitLess displays waiting time information at all of the facilities that can help you, whenever you need to access health services quickly for non-life threatening emergencies.

WaitLess will help you to make the right decision about where to go for urgent health care. Most urgent treatment can be provided in your local Minor Injuries Unit or Medical Centre, rather than the A&E Department at your local hospital. By directing you to these centres, WaitLess will help you to get treated more quickly and help the NHS to provide lifesaving treatment in your local hospital A&E department.

WaitLess will tell you what the travel time to your local medical facility is, from wherever you are right now. WaitLess also gives directions to the local services, opening hours for alternatives to A&E, and offers information on the services available at local Minor Injury Units and medical centres.

By using WaitLess you are helping the NHS save A&E for those who really need it.

The app displays waiting times for adults. If you are seeking care for a child under 16, please dial 111. For serious injuries and medical emergencies please call 999

What’s New

Version 2.1.1

This release provides user experience improvements and the introduction of a new feature to view pharmacies available near a user’s locality via the WaitLess mobile application.

Ratings and Reviews

2.7 out of 5
55 Ratings

55 Ratings

sladbag ,

This needs to be rolled out everywhere

I’ve personally used this app several times and 1) it’s opened every time and 2) it was accurate when I got to the unit showing the shortest wait time. Even without the waiting times it’s useful to know what’s available and where, at what times and what’s provided there (X-rays etc).. helps navigate a complex health system that even those who work in it, like I do, struggle to understand 👍

Serafine-enifares ,

Needs a small tweak

This is an absolutely fantastic resource, and I really love how simple it is and it seems to have a lot of up to date information in the Dorset area.

My main gripe though is that if you pick travel by public transport or walking, it doesn’t re-list which service is the shortest time to be seen. Not everyone has a car and it would be great to see which is fastest by other transport without having to scroll through every single option.

TheRunCK82 ,

Great super reliable App

Have used Waitless a couple of times now and it has saved me so much time. Alongside the wait times, it’s a massive bonus to know what you can treated for at each location. I am convinced if everyone used this app it would massively help ease the pressure on A&E.


Transforming Systems Ltd
32.8 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Infrequent/Mild Medical/Treatment Information


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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