NCP 4+

App still awful. Entered an auto pay barrierless car park twice this week and didn’t handle either session correctly. Customer service horrendously slow. Sort it out NCP!!

When I saw the reviews of the new app I was expecting it to be dreadful. Despite the new single car app limit (which is a real pain) the UI is actually quite nice in the app. The in-app timer feature for your parking session is a nice improvement, and when I parked in an autopay barrierless car park I liked being able to see the current session rather on the Park Pass app when it was only visible as an ‘expired’ session after you’d left. Unfortunately though this is where it got buggy. I left the car park but the app did not register this. My card wasn’t charged and the parking timer just kept increasing. I left it overnight hoping it would sort itself out, but had to contact customer services for them to end it manually. The chat support in app was ok and I could get back to my chat, adviser was quick and helpful. But you do have to stay in window or the session will close to chat and need to be connected again and you can miss replies. If the single car limit was removed - which is obviously a £££ driven decision as in app parking is a preferential rate and sort out the bugs then it’d be a decent app. You do get the sense this was rushed to market and needed a few more QA runs…

Good afternoon and thank you for sharing your recent review of our NCP app. We appreciate your feedback and apologise for any inconvenience you have experienced when using our app. Your comments will be shared internally and, of course, should you need any further assistance, please do contact us at NewApp@ncp.co.uk. Kind regards, NCP

Functionally the app worked fine for me, however as a first time user the initial registration process seems incredibly unnecessary. Verify an email address, create a login, enter contact details, decline marketing for five different contact methods (who wants marketing for parking!?), verify a payment method. Between the email verification, payment details entry (no support for Apple Pay, or autofill from saved credential, had to go into my password manager to copy paste my details) and my bank requiring authorisation, I had to leave the parking app THREE times. And then when I was actually given the opportunity to pay for the parking I just used Apple Pay anyway!

All to pay for 10 minutes of parking, half of that time being spent trying to pay for the honour. Sweating under the green Sauron-like gaze of the ANPR camera.

It's a sad reflection of modern society. It's no longer good enough to exchange just money for services, you now have to hand over your juicy, juicy data too. Modern day vampires.

Good afternoon and thank you for sharing your recent review of our NCP app. We appreciate your feedback and apologise for any inconvenience you have experienced when using our app. Your comments will be shared internally and, of course, should you need any further assistance, please do contact us at NewApp@ncp.co.uk. Kind regards, NCP

Probably the worst app I’ve used. Signed me out so when I came to park in my usual car park which I use regularly for work I had to sign in, however when attempting to sign in it notified me I didn’t have an account so I tried to sign up but couldn’t as it stated I did have an account. Went round in circles for a while doing this. So tried to do forget password incase that would get it to work, reset password and still receive same error upon trying to sign in telling me my account does not exist. Closed down all apps incase it was my phones error not the app to which appeared to work as when opened app I was somehow signed in, however no option to pay for parking, continued to attempt to reload app to pay and would either be faced with same message to reload as unavailable or it would sign me out and ask me to sign in to which it would then either say I had no account again or it would just load a page which told me to reload. Spent all day attempting to reload as well as trying to talk to someone at NCP to help, think I spoke to 3 people on the chat facility with no resolution. Still not able to pay for the car park and still not able to load app. So if a fine or ticket is received for not paying I’ll dispute it and now going to have to find another car park for work which there are non close by other than NCP ones which I can’t pay for as the app is broken. Fix it!

Good afternoon and, following on from your recent review, we can confirm that we have released an update to the app which will ensure you are now able to access your NCP app account. Please do head to the app store to update to the latest version and we are so sorry for the inconvenience not being able to access your app account will have caused. Contact us at NewApp@ncp.co.uk should you need any further help. Best regards, NCP