NETGEAR Mobile 4+

Why is roaming data not included in totals. Most mobile networks in Europe allow you to use your allowance abroad as long as you’re roaming in Europe so why not have the roaming usage included in data usage totals?

I use this app to connect to and control my LB2120. Until about 4 or 5 months ago it did a good job : plain and simple, did what it’s supposed to do. I could monitor status and statistics and read SMS messages etc perfectly well. Since then when this app connects to the router and tries to log in, it immediately resets the router. Initially I thought perhaps my router had been hacked or something so I bought a second LB2120 and straight out of the box the new one suffered the same problem. I’ve deduced that the problem is that the sms messages have accumulated and exceeded the max possible on the SIM card and is somehow causing the router to crash when that is queried. Of course now that you cannot connect to it, it’s not possible to clear the sms messages. The app should be clever enough to realise that there are too many messages and download them to the app and then clear the SIM card before it gets past some limit. The web interface has also been affected. Come on Netgear check it out ?!

So after contacting tech support twice i am told that there are no netgear specialists available to assist with my issue.
The app has been working fine and now it tells me that the m5 is no longer a supported device i have only had the device 2 years and i dont fancy spending another £900 on the new M6-pro which is basically the same device.
For the lack of mobile hotspot devices out there its very frustrating that netgear dont really care about customers or keeping products up to date and working for us.
The app is great until it stops working and your are locked out.