O2 Academy Venues 17+

I am attending an event next week and have been told that my ticket is in this app. I have downloaded it and tried to register, but I can never get past this! I always get to “managing permissions”, but no matter what I do, it won’t let me any further. The app just goes blank and then it closes. When I try opening it again, it’s the same white screen with a grey line at the bottom. I’ve tried uninstalling and reinstalling several times but the same thing always happens! I’ve tried the Ticketmaster app and Ticketmaster in multiple browsers in case my ticket is there like it usually is, but I have no luck there either as it just loads for ages saying they’re fetching my tickets. At least that worked at one point, though, whereas O2 Academy app never has! Now I’m scared that I won’t be able to get into an event that I’ve paid money for!

I bought a ticket for an event, and after purchasing the ticket received an email stating that I had to download the app to access my ticket. However four months later and two months before the gig. My ticket has vanished and the app is telling me that I haven’t purchased any tickets. Now I don’t know if I’ll even be able to access the gig that I’ve paid for. I’ve tried uninstalling and reinstalling the app several times. However, my ticket is still not there. The app doesn’t work properly and I think it’s disgusting that customers are only informed about the tickets only being accessible via the app that doesn’t work properly after they’ve purchased them.

Totally confusing on-boarding. You’re offered the option to register when you log in I bypassed this because I already have an account right ? Wrong !!!

If you do this and try and access tickets you’re told (incorrectly) that this feature is unavailable and you need to download the app from the store.

There is no option to login anywhere on the app. Instead you have to return to the registration screen, from the ‘more’ menu option, enter your details (make sure you use the same email you did for the tickets) before you can login and retrieve your tickets.

I’m not sure how this clunky process could get through any sensible dev team. It reflects badly on everyone involved.

Especially O2 and the Academy group who have ample resources to fix this. Apparently all the one star reviews haven’t got their attention- so I doubt this will either.