OVO Arena Wembley 17+

On the day of the event I checked tickets in the app and all looked good. However, as showtime approached I checked again and the app wouldn’t let me view our tickets stating that “user session had expired”. After several stressful hours spent changing passwords and closing down and reinstating the app we were now only an hour from gates opening and still unable to access our tickets.
It’s was at this stage that we decided to attend the venue ( obi arena Wembley) and attended the box office where after providing proof of ID and previous emails from axs etc the helpful lady at the customer services was able to print off our show tickets. It was confirmed that a number of people had also had a similar issue and that the app was not refreshing.
Without doubt, this caused us some anxiety and inconvenience. Not impressed and I will be unwilling to purchase further event tickets with this app.

It’s ridiculous how many venues are now asking their customers to download stand-alone apps just to access tickets for shows they have already purchased. This Wembley OVO ticketing app is the worst I’ve yet encountered. If I could give it ZERO STARS, I would.

YOU WILL LOSE CUSTOMERS THIS WAY. I for one will NEVER return to see a show at Wembley due to the inconvenience of this cumbersome, badly designed ticketing app. People come to Wembley from around the country, and spend hundreds of pounds on their tickets. You want them to feel welcome and this app does exactly the reverse, increasing stress and anxiety among people who just want to have a good time using the tickets they bought to see a show they want to enjoy. Other customers clearly feel the same way from the amount of negative reviews on here. Fix your app or lose your customers.

Used this to app to pre-order drinks and collect them thus ‘beating queues’.

A joke.

There was just a single guy serving with an out-of-control lively beer tap and everything else via screw top lids. Took 20 minutes to collect as the poor guy struggled with the ill-thought out set up.

I work in the leisure/service industry, I’m also a personal license holder and whoever implemented this app clearly hasn’t properly talked to the operational side of the business which is utterly clueless. So here are some tips for free.

1) Expend the collection points for at least 2-3 servers and have another 2 or so pouring the beer in the background so it can be quickly handed over. Most music festivals do this and it works!

2) install some hanging spirit optics - so much quicker.

3) install a post mix-feed so you’re not tipping out mixers from a bottle. Your drinks aren’t cheap so when I see bars do this I see it as disdain. It’s also much quicker and you’ll get better yields.

Wembley SSE arena should seriously re-evaluate this service. It sullied an otherwise brilliant night despite missing 15 minutes of Public Enemy due to this nonsense.

Sort it out!