OVO Arena Wembley 17+

I wasted a couple of hours worth of brain cycles stressing out over this app. Yesterday my Ovo Arena tickets were displaying just fine. Today it keeps saying “invalid refresh token” and no tickets. Logged out/in. Deleted and reinstalled app. Changed password. All to no avail.

Somebody’s critical review suggested ditching this app and just using the official AXS app instead. Hurrah! I have instantly retrieved my tickets. Why does the Ovo Arena app even exist?

On the day of the event I checked tickets in the app and all looked good. However, as showtime approached I checked again and the app wouldn’t let me view our tickets stating that “user session had expired”. After several stressful hours spent changing passwords and closing down and reinstating the app we were now only an hour from gates opening and still unable to access our tickets.
It’s was at this stage that we decided to attend the venue ( obi arena Wembley) and attended the box office where after providing proof of ID and previous emails from axs etc the helpful lady at the customer services was able to print off our show tickets. It was confirmed that a number of people had also had a similar issue and that the app was not refreshing.
Without doubt, this caused us some anxiety and inconvenience. Not impressed and I will be unwilling to purchase further event tickets with this app.

It’s ridiculous how many venues are now asking their customers to download stand-alone apps just to access tickets for shows they have already purchased. This Wembley OVO ticketing app is the worst I’ve yet encountered. If I could give it ZERO STARS, I would.

YOU WILL LOSE CUSTOMERS THIS WAY. I for one will NEVER return to see a show at Wembley due to the inconvenience of this cumbersome, badly designed ticketing app. People come to Wembley from around the country, and spend hundreds of pounds on their tickets. You want them to feel welcome and this app does exactly the reverse, increasing stress and anxiety among people who just want to have a good time using the tickets they bought to see a show they want to enjoy. Other customers clearly feel the same way from the amount of negative reviews on here. Fix your app or lose your customers.