Pembs Leisure 17+

Fab app but my homepage is stuck in Welsh so lost a star. Can’t find an option to turn to English. I’ve just been clicking random things to get somewhere.

Still trying to figure out how this app works. Adding ‘clubs’ (why are they called clubs instead of ‘facilities’ or other term that would make more sense I don’t know) is a pain, whenever you add one you’re back to the home page and have to navigate back through to add another one.

Also, not sure how to find information about each site either. The number of times I’ve been directed to the ‘extravaganza’ planned for the 6th January I barely want to guess at.

Definitely one of the less user-friendly apps out there for information. The booking system seems clear enough but no explanation regarding the 15-minute gym slots. Surely you’re not expected to pay over £5 for just 15 minutes of gym use?? And what if your workout routine takes you longer? In previous places my workouts would take between 1.5-2 hours. How long do you get for your money isn’t clear at all.

I recently made a booking for a class that was happening a week ahead. I realised that I had plans so cancelled it a few minutes later. All looked fine but when I tried to book a class a week later it told me that I didn’t have a valid membership. When I contacted the leisure centre they told me that my account had been locked because I had missed a class and had a fine for not turning up. This was the class I had cancelled on the app. I don’t trust it now and the staff in the leisure centre took a lot of convincing before cancelling my fine. As customers we should be made aware if the app doesn’t work properly and your system is not going to update properly.
My wife had the identical problem the week before as well. We won’t be using this again.