Qustodio Parental Control App 4+

Negatives - doesn’t allow websites through outside screen time. My children are set homework through google classroom and I’d like them to be allowed access even outside screen time.
Doesn’t work on Xbox console. I don’t think it works on smart tv either.

Good things - works across Apple and windows, and for several children. Easy to download and use, but initial set up takes a bit of time, maybe 10 minutes per device.

Hi London,

Thanks for your review.
Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of Qustodio.
We are glad to hear that our Parental Control helps you monitor and protect your children.
We are always examining new ways to improve our Parental Control and we will share your opinion with our Development team to consider improving this with future releases.

Thanks again,
Qustodio

At first, the app seems to tick all boxes: time management, locks automatically when time is up, location and usage tracking … basically everything parents ask from such an app. After reading reviews and doing a quick benchmark, I decided to go with this app and quickly moved to the Premium feature, what’s a few dozen € when you can get peace of mind …
But I forgot that, the reason why I needed such an app was because my kid was getting really creative in finding was to get more screen time. It only took them a couple of days to realise they can bypass time allowance by simply going on flight mode or turning off 4G.
I spoke to the Qustodio team who claims that they can’t do anything about it (played the privacy card) but what’s the point of having an app installed on the kid’s device when it can’t communicate with the phone settings which is able to track screen time? This needs to be fixed ASAP, as the very purpose of the app is made obsolete. I got offered to get my money back, but what I really need is this to be fixed.

Thank you for your feedback and for letting us know about your experience: we value your opinions highly and rely on your comments and suggestions to help make Qustodio the best that it can be.
Rest assured we work hard to improve our product to build a safe and productive digital environment for children.

Thanks again,
Qustodio

I purchased the Family premium option and I confess it has been a nightmare. The App alternates between blocking everything one day (forcing me to switch off the restrictions so that my kid can attend online school) and then blocking nothing the next day (of course after turning the restrictions back on again and restarting the PC). I ‘repair’ the app almost every day but the problem returns almost immediately. The online help suggested that I insert a .exe file to monitor the problem, but it was not possible to insert that file. Since then I have heard nothing from them. The app repeatedly tells me that my son has registered no activity despite me knowing that he has. The strange thing is that the app seems to function ok on my daughter’s laptop. The only good thing that has emerged from this is that I had so many conversations with my son about it - and he got so fed up with it all too - that we ended up having grown-up conversations about it and he now times himself and self-censors. So in a way a positive outcome. I will uninstall the app and find something else, whether they give me my money back or not.

Hello,

We're sorry to hear about your experience with our application. We would love to investigate what is occurring on your device. Please reach out to us at http://www.qustodio.com/help/contact/ referring to this review.