Radley London 4+

Love the app for tracking steps however the exercise settings are confusing to use. No option for exercise bike so is not accurate with calories burnt on static equipment - which is the main reason I purchased it. Only measures heart rate every half hour too - so hard to track HR during exercise.

Notifications do not link to phone even though I’ve checked all the settings and tried deleting and re- installing / rebooting phone and watch.

Slightly disappointed but do love the watch so hope they update soon!

Hi, I am sorry to see the problems you have experienced. Please contact customerservice@peershardy.co.uk with further details and we would be happy to assist you.

I have the Radley series 19 smartwatch. A nice improvement on my series 7. The app has had better upgrades as well. Now you can create a proper watch face from scratch rather than just using a picture. This aspect could use some improvements such as giving the option to make battery, date, steps and other details larger or smaller. The ability to change hand colours as well as the pointer would give an overall professional look to the watch face. Removing the footsteps and calender icons would also be beneficial to a clean look, as this spoils the design. I don’t think some of the sports features are exact in measurements but that’s not so important for me. As long as I get a rough idea of my steps and sleep data I’m good. For me this watch is all I need it to be. I love that I can make and receive calls through my watch and receive messages. Would be nice to have the additional feature to send voice texts as well but maybe that will come in the next series. All in all it’s a great watch for the price and the app works perfectly well for someone who doesn’t need anything too complicated. A few tweaks to the watch face design facility would be great. Thanks

Thank you for your feedback we are always looking at improving our products so we will pass this only to our developers.

1 battery seems to charge weirdly sometimes it can take barley 10 minutes to charge from 20% to full then discharge to 90% with in seconds of being removed from charger. It also seems to last between 2&7 days from full charge and I don’t understand why?
2 watch face can randomly change without me doing anything.
3 the percentage of battery is not overly clear on any of the watch faces and there is no obvious sign to let your blind or partially sighted customers the battery may be running low because the app doesn’t always give the right battery reading. Vibration may solve this and it would be easy to implement as this is what alarm as that function. I’m writing this from personal experience of being partially sighted.
4 The watch could either vibrate or light up when correctly fully charged. As the the app doesn’t seem to register the right amount of charge as mentioned in an earlier point.
These few changes would make a four star review in a five star one

Hi, I am sorry to see the problems you have experienced. Please contact customerservice@peershardy.co.uk with further details and we would be happy to assist you.