This app is very good in every way day to day basis when tracking orders when ever you feel like it. Which spot the most important check parcels openly date of schedule and time on urgency. Nevertheless, surely it is when required to do so. App, right in your pocket of all orders you have placed. Furthermore, any problems occurs during deliveries, unscheduled or any delays as well as company misjudged on delivering goods of its items. You are always to see freely when ever there is a problems, all states in the app where everything is written in descriptive for you to understand the situations have occurs, when, how and where this have been an issue, will rectify in details of every process undertaking will show up in this app letting you know the things where or how it has effected and what will happen to solve your own problems in matter in a compact size app, allowing you to experience the quick and efficient process of delivery which, “Royal Mail” has taken its steps forward delivery goods to its owner of the possession in secure and effective number of quick and careful services within the time frame at their doorsteps. “This is an app where it has seen urgently without worries and peace of mind what is happening with the order or official documents expected and to be arrive”. Thanks

I am having the came issue every time I am having a parcel delivered by Royal Mail, I am disabled living in emergency accommodation after I had a house fire. I don’t sit on the living room as the sofa here is to low for me to manage getting up, I spend my time upstairs and by the time I struggle down stairs the person is always gone! Even though I have asked for parcels to come the back door and requested more time, as well as said for items to be left in the shed. The person is always leaving well before I get to the door I have already had a parcel returned to sender through this person not followed my instructions on my account, it is really frustrating especially having to struggle down stairs with a new born. There is a post office opposite the street they could leave my parcels there if they can’t manage walking round the back way. I would even pay for them to come to the back door so as to be able to get my parcels lol. Hopefully I can get Hugh to someone to talk about this, I’ve already spent 18 minutes waiting for someoneTo answer my call. Another frustrating issue with the Royal Mail, no one to speak to directly about issues with their services.

I would like to provide feedback regarding the usability of your website, specifically the parcel tracking section. While occasional delivery mistakes happen and I understand that, the main problem I encountered was the difficulty navigating your website. The tracking tool is not clearly presented, instead of the simple input field for the tracking number, the user is directed to multiple help articles. This creates unnecessary confusion and makes it extremely hard to find the actual tracking function. My item was delivered to wrong address. Luckily postman took a picture of GPS coordinates which I manually put into google maps. I still didn’t find the solution from your articles trying simply locate the parcel. For such a large and established organisation, straightforward tracking and misdelivery bar on the homepage would greatly improve user experience and reduce frustration for customers. Thank you for considering this feedback. I understand amount of work before Christmas.

I do all my shopping online because I’m severely disabled. I’ve contacted Royal Mail several times about this but they insist on leaving my parcels on the floor in front of my door (in full view of the street to be stolen), even if it’s been raining and even if it is raining or might rain they don’t have the decency to wait for me to answer the door. They don’t wait The one and a half minutes they’re supposed to and leave. I had a letter of apology promising May that the manager had spoken to everyone and that this would never happen again but still it goes on every day. I get delivery’s morning and noon and night what happened to the old Royal mail delivery service where you had one postman who had manners and cared you knew them and they knew you? It’s gone to pot! It’s obvious you do not teach your staff any politeness or empathy or understanding, do you not allocate them enough time to do the job properly or as they should? It’s okay sending me a letter of apology with all the promises in the world saying it won’t happen again, but it does every time. How would you feel if your mother sister or niece or daughter was severely disabled and they just had the spinal surgery to stop them being a quadriplegic person? Even wait for them to get to the door to politely handover the parcel not leave it so they can’t get it, shame on you