Parcelforce Worldwide 4+

Parcel tracking for busy folk

Royal Mail Group Ltd

Designed for iPad

    • Free



We know you lead a busy life and don’t want to wait in for your parcels. Download our delivery App, register and save your preferences, including a safe place, neighbour and Post Office® branch and never get caught out – or in - again. You can even leave notes for your Parcelforce driver.
Enter a single tracking number or register your delivery details and automatically see parcels that are out for delivery to your saved address.
Our ‘My Parcel Live’ map functionality will show you exactly where your delivery is, and your estimated one hour delivery window.

• Simple to use for one-off tracking, without registering your details.
• Or choose to register your details on the App in order to provide your delivery preferences.
o Preferred safe place
o Preferred neighbour
o Preferred Post Office
• Answers to your parcel queries with our Frequently Asked Questions section.
• Start your parcel booking journey from within the App.
• Minor fixes including updated Terms and Conditions, improved Post Office® locator.

What’s New

Version 5.2

This release contains general improvements and content updates.

Ratings and Reviews

1.2 out of 5
1.4K Ratings

1.4K Ratings

P1968M ,

Absolutely appalling service

So initially I thought all was going to be ok. Downloaded the App successfully registered my details, received a SMS to say my parcel would be delivered during a specified time slot and I waited, and waited, and waited. Tracked the delivery van on the App to within a mile of my home then nothing, the App crashed and the delivery driver just didn’t bother turning up. So throughout the day, I contacted Parcelforce Customer Services 3 times, the first two calls pretty much pointless because although sympathetic, they couldn’t help and they didn’t even contact the area depot to find out why the driver hadn’t delivered. Final call resulted in me reporting a failed delivery. I’ve raised an official complaint with Parcelforce and I’m looking forward to whatever excuse is going to be made in defence of the driver. Utterly shambolic and an App that clearly doesn’t work 100 percent of the time because at time of writing this, it claims my parcel is still out for delivery when it’s obvious that the driver has long since returned to their depot with my parcel still in the back of their van. Parcelforce can’t even be bothered to phone me to tell me when they’ll bother themselves to attempt another delivery.

Serialhobbyist ,

Did any thinking go into the design?

The user experience was not high on the list of priorities when they designed this app. This is my experience: I get emailed a tracking number link. I click on the link and it takes me to the site which is topped with an Open button for the app, which I already had installed. I click the button and it opens the app but it doesn’t pass through the tracking number so I have to go back to the email for that. The tracking number is a link so I can’t just copy the text so I go back to the website to get it, where it is in plain text. So I copy it into the app and see the status. Next, I try to register - I get “We’re sorry an error has occurred please try again later”, polite, yes, helpful, no. I check my details: they’re correct, in the right format and no extraneous spaces do I try again. Same error. The next day, I open the app to check the status. The app hasn’t remembered the tracking number. There’s no history option. It’s before the expected delivery time so there’s absolutely no excuse for it not being there.
If you’re so crap at this, why would I trust you with my parcel?

Samboo199 ,

What a shambllic business

Forever having trouble with PF not delivering my parcels. House is obvious, just get a ticket through the door with completely unledgable writing for me to decifer which post office in the country they have taken my parcel. If i had the time to run around getting items i wouldnt order things online.. once i have worked out the post office, i go there to collect to find the shop attendants laughing and saying ‘do you think parcelforce ever deliver any parcels?’.. i then thought to myself, i will try setting a safe place on the app and hopefully they can redeem themselves. But no… the app seems to not work using any of the tracking numbers ive ever had, and when attempting to register it just displays an error. If i could set up something on all my online orders to not use PF i would.. the other companies i have experience with for delivering are far from perfect but are made to seem god tier in comparison to PARCELFORCE..

App Privacy

The developer, Royal Mail Group Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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