DPD 4+

Parcel tracking

DPDgroup

    • Free

iPhone Screenshots

Description

DPD – Never miss a parcel delivery again!

The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest.


• Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels. Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place. You select your preferences and we’ll make sure we follow your instructions every time!

• 30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away.

• Active and previous deliveries - using the DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind.

• Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

• Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

• In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

• Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from your profile within the app before removing from your device.***

What’s New

Version 2.11.8

In the latest version of the DPD app, our new Pinpoint address feature means you can set your address location using a map pin or what3words so our drivers know the exact location for delivery.

Ratings and Reviews

4.7 out of 5
206.4K Ratings

206.4K Ratings

Pike1968 ,

Great App.

I think too many reviews here are about the DPD delivery service they receive whereas I think they should be reviewing the app itself. To that end the app works great, easy to track and updates are accurate and lots of info given to help you plan your day around the delivery, this Jubilee weekend a nice touch was an update which changed the map to show your home as a castle and the delivery truck as one of the Queens carriages. Whenever I order anything online it’s always a bonus when I see the seller uses DPD. This app also has options for you to send parcels, as yet I have not used these functions but if I did have to send anything, I would try this without a doubt. If I had to find something wrong, sometimes I’ll get a notification saying my parcel is 30mins away ( which is accurate ) but the tracking screen will show that the parcel is 2 hours away, so maybe just an update or refresh issue with the tracking screen, maybe I needed to close the app and reload ? Other than that this is clearly the best tracker out there, it is head and shoulders above most other firms.

RemoteShell ,

If only the driver were as good as the app

This app is good and allows the customer to leave helpful information for the delivery driver such as What3Words, house location details, leave in porch, leave with neighbour, etc.
This is very impressive until you find that YOUR driver doesn’t do anything to deliver your parcel except wait outside your location for 10-15 seconds then drives off without leaving his van, having marked the delivery as “Customer not at home” (irrelevant anyway, as instructions also say “leave in porch or with neighbour”). This waiting outside the house for a few seconds tells the DPD system that he attended, so when you try to complain, the bot that responds to your call tells you “the driver came to your location” and your complaint cannot progress any further. That way, DPD are cleared of all wrongdoing as the customer was clearly at fault. And escalation to a human being via their main phone line achieves nothing except the “promise” that a customer relations manager will investigate and call “if necessary”.
This has happened to me twice in one week and the only solution was to chase the driver down the road to his next stop and order him back to deliver the parcel properly.
We pay DPD for a prompt delivery-to-door service, but instead get a series of automated lies and a dump-the-parcel-five-miles-away-and-tell-you-to-collect-it-yourself service. That is obtaining money under false pretences.

angry in farnham ,

DPD are bad!!!

It was really terrible delivery service. The delivery man delivered my parcel to the wrong address even though I entered the correct address. I went to all of the houses up my road and none of them have my parcel. This therefore means that the delivery driver did not even manage to deliver my parcel to the correct road, let alone the correct house. I still haven’t got my parcel and have no clue how I’m supposed to figure out where it is. No point paying for next day delivery on a parcel when they deliver it to the wrong house. I have tried to be patient but they are just absolutely taking the mick.
I was happy to go to all of the houses up my road but the principle is that I shouldn’t have to. The delivery driver confirmed that my parcel had been delivered with a photo of my parcel on the front door step. This is not my house in the photo and is not my front door step. If the delivery drivers actually did their jobs properly and took time to knock on the door and actually let the person answer rather than just leaving it there and taking a photo maybe this would not have happened. The delivery confirmation says that my order was received by Lily at 12:51 on the 3rd but it definitely was not received by me. I am very unhappy with this service and if I had a choice in which delivery service delivered my parcels in the future, It definitely would not be DPD.
Lily xoxoxox

App Privacy

The developer, DPDgroup, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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