DPD 4+

This is the first time I’ve used the app for sending a parcel, I have used it in the past for receiving and never had a problem but the app is great from beginning to end. Because of the Royal Mail strikes and it being close to Christmas I thought I’d use an alternative courier. DPD was the first one to come to mind, never had a problem with them. Firstly it was easy to go on, type in where I wanted my parcel to go to, weighed it, packaged it and printed off my label, there was an option to use if not printing off a label, maybe if you don’t have access to a printer, options to drop off at a local collection shop ( local co-op for me) and deliver straight to my recipients address. There was an option, slightly cheaper, for the recipient to collect from a local collection shop. The price was also great, not anymore expensive than Royal Mail. I posted 9:30am on Monday morning, less than two weeks before Christmas, was delivered by 3:30pm next day! Just BRILLIANT… wouldn’t get that with Royal Mail… the app is super easy to use, easy to send, easy instructions and you can track your parcel from the moment you drop it off. I could see when my recipient received the parcel and there was even a photo of the open door on the app… I will 100% be using this app and DPD again… thanks guys for making Christmas present delivery so simple and straight forward and SUPER quick

I think too many reviews here are about the DPD delivery service they receive whereas I think they should be reviewing the app itself. To that end the app works great, easy to track and updates are accurate and lots of info given to help you plan your day around the delivery, this Jubilee weekend a nice touch was an update which changed the map to show your home as a castle and the delivery truck as one of the Queens carriages. Whenever I order anything online it’s always a bonus when I see the seller uses DPD. This app also has options for you to send parcels, as yet I have not used these functions but if I did have to send anything, I would try this without a doubt. If I had to find something wrong, sometimes I’ll get a notification saying my parcel is 30mins away ( which is accurate ) but the tracking screen will show that the parcel is 2 hours away, so maybe just an update or refresh issue with the tracking screen, maybe I needed to close the app and reload ? Other than that this is clearly the best tracker out there, it is head and shoulders above most other firms.

Just like the DPD delivery driver that has attempted to delivery my very expensive delivery to completely the wrong address, this app is useless, as is every aspect of DPD ‘customer service’. For the past two hours I have been trying to speak to someone at DPD to inform them that their driver has tried to deliver my item to the wrong address so that when he tries to deliver it again tomorrow, he doesn’t go back to the same place. I’ve attempted to contact them via Instant Chat on their website - automated responses that get you nowhere; WhatsApp, the same. Tried calling their customer services. Guess what? Pre-recorded message that goes round in circles and gets you nowhere. So I went back to the website and saw that it said ‘the quickest way to speak to us’ is on the DPD app. So I downloaded it. Surprise, surprise, it’s just as useless as the rest of the company. Four times I have tried to use the app. I’ve had to verify my mobile number four times, enter my name and address, confirm my location and upload a photo of my front door four times because the app keeps crashing and showing me a little red parcel timer without ever loading. I can’t even get to the part where I can contact somebody. I’m using the latest version of the app and the latest version of iOS. I’m losing the will to live with this shambles of a ‘company’. Do yourself a favour. Avoid this app, and if possible avoid DPD. It’s not worth the stress.