Pets at Home - VIP club 4+

This app used to be good but now it takes forever to load most times it won’t work. It also tells me I have 4 notifications and when I finely log in I have 1 or none 🤷🏻‍♂️.I used to get some really good discount on AVA dry food and always took full advantage of it even if I didn’t need it but for some reason all I now get is rubbish offers for fish or other pets that I don’t have. What good is fish food for my dog get real guys. I’m going to go back to my old supplier as I always get discount no matter what I order. I will have to go back to a different brand but royal can Is still very good. I fell like I have been lead in and now you feel I’m a forever customer so I don’t matter YOUR WRONG SO WRONG I spend hundreds of ££ in your shop and get very little back our las spends very little and she gets loads of good offers on her app also in the post. Treat everyone the same or don’t treat anyone to anything from what was a loyal customer BUT NO LONGER IS

Massive thank you to Sittingbourne store
Staff are always helpful.
Always listen to my needs for my pets and rescues.
And I have a few lol
8 cats
3 dogs
I often have kittens and puppies as well
Parrots
My baby G pigs I brought from here are so lovely and well bread.
And I have 7 chickens.
And fish lol

With my years of experience with animals what I don’t know (I’m always learning lol ) The staff are amazing with any advice on anything I ask for and always letting me know about any offers I might have missed
The staff are amazing especially when I’m shopping for flea and worming treatments
Which does take some time as you might imagine.

Always ask if I need help to the car when I’m loaded up of treats and supplies.

Just can’t fault this store at all

Manager is really polite and helpful and on floor with the staff
Which is rare these days.

I love animals as you can tell and if I ever get well enuf to go back to work this would defiantly be the store I would apply to.

Pleas pass this on to the store team
From me Louisa Pearce thank you all so much xx

This is a really good app that keeps your pets details stored, vouchers on the app, gives lost pet alerts for your area and it also takes you straight to their pets at home website for shopping.
The only thing I would recommend is that I had a lost pet notification pop up and they were 2 streets away from me but I couldn’t tell what the animal looked like as it didn’t show on the notification and there was nothing to click on in my inbox once I’d opened it. So a photo available for others would be great so we can reunite the right pet with the right person. Maybe that already happens but my app is bugged :/ everything else about the app is amazing, maybe a book in section on the app for pet check ups etc. I don’t like talking face to face or on the phone with people and would make it a lot easy if I could click a few buttons and then show up on the day