Pets at Home 4+

What I mean by this is all the products in the store that you guys have that you do sell in the store should be put on the app every single item. Every single brand should be put on the actual app for those that are like housebound or for those that are autistic so when they go, they know what they’re looking for, and for those that need help use the online online can be put online and I think certain items they have should be able to put down an easy repeat. It should be easy to do all of the products should be the same if that makes sense so that those that like sand for me like my gerbils should be on an easy light order where you can order every week or every year it doesn’t give you the option like to add like once a year or twice a year or once every 12 years they should have stuff like that as an option as well that way they’re so going to the shopping and get their stuff but they can do it online as well for those are needing it. Thank you for your patience to the people that make this app to actually read this and take the time I am not, asking for a response but I hope they take my opinions and view on this to try and make this better

This app used to be good but now it takes forever to load most times it won’t work. It also tells me I have 4 notifications and when I finely log in I have 1 or none 🤷🏻‍♂️.I used to get some really good discount on AVA dry food and always took full advantage of it even if I didn’t need it but for some reason all I now get is rubbish offers for fish or other pets that I don’t have. What good is fish food for my dog get real guys. I’m going to go back to my old supplier as I always get discount no matter what I order. I will have to go back to a different brand but royal can Is still very good. I fell like I have been lead in and now you feel I’m a forever customer so I don’t matter YOUR WRONG SO WRONG I spend hundreds of ££ in your shop and get very little back our las spends very little and she gets loads of good offers on her app also in the post. Treat everyone the same or don’t treat anyone to anything from what was a loyal customer BUT NO LONGER IS

I’m not normally one to post negative feedback but I have to say something about my experience. Tried to use the app to report my cat missing. Neither the photo nor any of the notes & details I added came through into the alerts. It kept switching the photo of my lost cat with that of my other cat. So if the photo had loaded people would have been looking for the wrong cat. After four web chats and a phone call, I was eventually told you have to wait several hours for pet details to load before you can use the report missing function. Do they not realise that every hour that passes makes it less likely he will be found? Was promised someone would email me to work it out but nobody did. Nor did I receive the promised transcript of the chat.
It’s now 3 days since my first attempt to get this fixed and it’s still not working. All the “we’re so sorry your pet is missing” in the world won’t bring him home.
I notice several earlier reviews saying the report missing function doesn’t work and all the recent reviews are very poor - mostly one star. Pets at Home must be aware that the function doesn’t work as it should so why don’t they fix it - or remove it. Giving the owners of lost pets false hope is just plain cruel.